This document discusses Oracle's Application Management Suite for managing business-driven IT. It provides a complete, integrated solution for monitoring applications, servers, databases, and middleware. The suite offers application-specific management capabilities that provide real user monitoring, transaction diagnostics, compliance reporting, and configuration management. It allows organizations to proactively manage applications, improve service levels at lower cost, and future proof their IT operations as applications evolve.
2. Service Level
• Performance
• Availability
• Agility
• Control
Cost
3. Service Level
• Performance
• Availability
• Agility
Cost • Control
4. Oracle’s Application Manageability Strategy
Superior Ownership
Applications Unlimited
Experience
Build Holistic Management Deliver Application-Specific
for Complete Oracle Stack Management Improvements
Greater Manageability Better Service Level
Throughout the Stack at Lower Costs
5. Application Management Suite
Complete Integrated Best of Breed
#1
Broad Functional Designed to Application-Specific
Coverage Work Together Management
Greater Value Simplicity Works Better
6. Complete and Integrated Solution
Oracle Enterprise Manager
Oracle Application Operations Management
User System
Configuration Lifecycle
Experience Monitoring &
Management Automation
Management Diagnostic
UI, Security, Integration, Data Management, My Oracle Support Integration
Oracle Fusion Middleware Management
Oracle Database Management
Oracle Solaris & Oracle Enterprise Linux Management
Oracle VM Management
Oracle Sun Server Management
3rd Party Technology Management
7. Service Level Objective Really
Working
?
• 99.99% availability
U U U
• 95% operations < 1 second p p p
• Key User Activities
U U U U
• Access customer profile p p p p
• Collect support info
• Look up solution
• Open help ticket U U U
p p p
• Retrieve and update help RAC
ticket
8. Real User Monitoring
Pre-defined Reports
KPI Monitoring Data Integration
Real User Monitoring
- Executive Dashboards
Transaction Analysis Executive Dashboards
- Extensive KPI and SLA
Monitoring
- Alert Notifications
- Usage Trend Analysis
- Transaction Analysis
- Transaction Replay
- Pre-defined & Ad-hoc Reports
- XML-based Data Integration
9. Oracle Real User Experience Insight
How does it work?
Collected data: Page
request
Network Response Time
• Client-ip, Server-ip, Gateway-ip
• Requested URL (Page,Object)
• Cookie/Session-id Internet
• Referrer
• GET & POST requests
Firewall
• User client (browser type)
Oracle RUEI Switch
Server Response Time
• Response?
• Server error, web site error, Web Web Web
Hit OK server server server
• Content of page (i.e order
details, functional errors)
• Delivered?
DB DB
• Aborted?
• Network timeout?
14. Configuration Management Challenges
• Model Dependencies
applications
• Track Changes
• Ensure Compliance
web servers
app servers
RAC
database
15. Discovery & Modeling
Enterprise Manager Repository Repository Content
• Target Inventory
• Topologies
• Software Installations
• Configuration Parameters
• Change History
• Systems and Groups
• Service Definitions
• Policies and Violations
16. Siebel Topology Model
Siebel Siebel
Gateway Server Enterprise
Web Web
Server 1 Server 2
Siebel Siebel Siebel Siebel
App Server 1 App Server 2 App Server 3 App Server 4
Call Center
OM
Call Center
Call Center
OM
eService
eService OM
EAI
Siebel DB
17. Change History and Snapshots
Enterprise Manager Repository
Last Monday
Yesterday
Today
19. Policy
Configuration Policy
Rules
• FAILED_LOGIN_ATTEMPTS > 0
• PASSWORD_LIFETIME < 180
? • Data File Permission Limited to
Owner
complies • Unused Network Ports Should be
with Closed
• Insecure Services Should not be
Running
• ALL_SOURCE_VIEW Access
Should be Limited
• JSL Client Cleanup Timeout > 20
Today • PSMSGDSP Enabled
• PSAPPSRV Recycle Count < 5000
20. Compliance Dashboard
Features Benefits
• Real-time change detection • Meet your compliance requirements for
• Reconciliation with Change determining who, when and what was
Management Systems changed
• Change detection for Files, DB • Identify authorized and unauthorized
Objects, Users Processes changes
• Extensible across application environment
20
21. Compliance Analysis
• Detected changes reconciled with Change Management Systems
• Determine authorized and unauthorized changes
• Drill down into further detail if needed
22. Product Benefits
Without Management Suite With Management Suite
– Reactive Management – Proactive Management
Problems are reported by end users Problems are reported by management suite
Hard to assess problem business impacts Examine dashboards to assess whether business
processes are impacted
All-hands fire drills to triage problems Do initial triage via the suite before involving
specific experts
Limited visibility on application components from Comprehensive visibility to application-specific
generic management tools metrics
No easy way to analyze diagnostic data Use diagnostic tools to find relevant diagnostic
data quickly
Problems last longer and impact users longer Return application to normal faster by reducing
triage and diagnostic times
Cannot demonstrate application service level Provide detailed reports on application usage,
achievements to business users performance, availability and IT capacity
utilizations
Make IT decisions based on guesses Make IT decisions based on facts and business
priorities
23. Best-of-Breed PeopleSoft-Specific Capabilities
• Real User Monitoring
• Full Visibility into PeopleSoft
Components
• Service Tests for PeopleSoft UI and
SOAP interfaces
• PeopleSoft System Parameter Change
Tracking vs
• Out-of-box Configuration Policies
• Centralized Log Access
• Centralized Domain Administration
24. Best-of-Breed Siebel-Specific Capabilities
• Full Visibility into Siebel Server
Components
• Transaction Diagnostic (SARM)
• Workflow Process & Policy Monitoring
• Business Metrics
• Pre-defined Real User Monitoring
Dashboards and Reports vs
• HI & SI Service Tests
• Event Log Analysis
• Enterprise / Server / Server Component
Parameters
• Support Siebel 7.7 and above on all
O/S and database platforms
25. Complement and Extend Bundled Tools
Siebel Application Management Tasks Management Tools
Define Server Topology Server Manager
Set Configuration Parameters Server Manager
Control Application Startup and Shutdown Server Manager / Enterprise Manager
Manage Batch Jobs Server Manager / Enterprise Manager
View Current Server, Component Status and Metrics Server Manager / Enterprise Manager
Migrate Functional Application Configurations Application Deployment Manager
Define Service Level Objective Enterprise Manager
Monitor Real User Experience Enterprise Manager
Monitor Application Components Enterprise Manager
Monitor Host Servers Enterprise Manager
Triage Application Problems Enterprise Manager
Diagnose Transactions Enterprise Manager
View Historical Server, Component Status and Metrics Enterprise Manager
Analyze Log Files Enterprise Manager
Analyze Configurations Enterprise Manager
Model Application Infrastructure Component Dependencies Enterprise Manager
Enforce Configuration Policies Enterprise Manager
Manage IT Compliance Enterprise Manager
Generate Operational Reports Enterprise Manager
26. Complement and Extend Bundled Tools
Siebel Application Management Tasks Management Tools
Define Server Topology Server Manager
Set Configuration Parameters Server Manager
Control Application Startup and Shutdown Server Manager / Enterprise Manager
Manage Batch Jobs Server Manager / Enterprise Manager
View Current Server, Component Status and Metrics Server Manager / Enterprise Manager
Migrate Functional Application Configurations Application Deployment Manager
Define Service Level Objective Enterprise Manager
Monitor Real User Experience Enterprise Manager
Monitor Application Components Enterprise Manager
Monitor Host Servers Enterprise Manager
Triage Application Problems Enterprise Manager
Diagnose Transactions Enterprise Manager
View Historical Server, Component Status and Metrics Enterprise Manager
Analyze Log Files Enterprise Manager
Analyze Configurations Enterprise Manager
Model Application Infrastructure Component Dependencies Enterprise Manager
Enforce Configuration Policies Enterprise Manager
Manage IT Compliance Enterprise Manager
Generate Operational Reports Enterprise Manager
28. Future Proof Your IT Operations
Enterprise Manager Evolves With Your Oracle Application Environment
PeopleSoft/
OBI-EE
Siebel
Fusion Fusion
Middleware Application
29. Projected Cost Savings
• Reduce User Reported
Incidents to Application
Administrators by Over 50%*
Costs • Reduce Problem Resolution
Times by Over 50%*
• Increase Administrator
Productivity by over 25%*
• 10 – 18 months payback*
* actual savings, productivity improvements, and payback period may vary
30. The Oracle Advantage
Business Driven
Complete, Integrated
Application-Specific
Proactive Monitoring
Faster Diagnostics
Automate Complex Tasks
Provide Path to Future
