1. Ora n Willia ms
2539 Martini Way SE
Phone: 404-399-9217 Bethlehem, GA 30620 Email: oranw@email.com
OBJECTIVE
A position where my diversified experience, proficiency, and
accomplishments offer opportunity for contribution and professional growth
PERSONAL STRENGTHS
 Strong computerand technologyskills
 Excellent interpersonalskills with the ability to workwell with all levels ofinternalmanagement, staff,outside
clients,and vendors
 Well-roundedandflexible teamplayer-maintaining a courteous andprofessionalmannerat alltimes
 Dependable and dedicated -with a positiveattitude
EMPLOYMENT HISTORY
1/2016 - Present US Forest Service, Planning Unit Atlanta, GA
Program Assistant (Contractor) 40 hours/week
Supervisor: Peter Gaulke, Planning Supervisor
Phone: 404-347-3183, May be contacted
Provide expert administrative support and oversight to the Planning Unit in the Regional Office – managing all
forms of business processes, correspondence, meetings management, calendar/schedule coordination and
communications between director and staff while maintaining strict confidentiality.
 Create and prepare documents required for meetings management packages and large scale meetings
planning.
 Provide assistance with daily operations of the Freedom of Information Act (FOIA) program; proofread
and edit correspondence to ensure grammar and document format is correct.
 Process purchase requisitions for the Planning and Resource Information Units.
 Arrange calls for the Planning Unit Director and key staff with line officers on the units.
 Prepare and manage correspondence processed through the Mercury Correspondence Database.
 Developed and maintained a filing systemusing existing file codes to organize and track documents –
providing order and simplifying an antiquated process.
 Coordinated logistics for Timber Information Management meeting; worked closely with a sales
representative at the Staybridge hotel in Atlanta to process contract through procurement for payment of a
block of rooms for 20 people.
4/2008 – 12/2015 USDA Forest Service, Executive Unit Atlanta, GA
Program Assistant (Contractor) 40 hours/week
Supervisor: Ken Arney, Deputy Regional Forester
Phone: 404-347-4177, May be contacted
Provided a high level of administrative support with strict adherence to confidentiality to the Region 8 (R8)
Regional Office Executive Management Team, while ensuring the efficiency and timely submission of requests
and projects on a daily basis.
 Processed travel requests and arrangements for executives – made hotel reservations, arranged meetings,
itineraries and reserved conference rooms, and processed travel authorizations and vouchers.
 Maintained MS Outlook Calendars for four executives; organized and scheduled meetings, answered and
transferred calls to appropriate executive; received visitors

2.  Maintained networks and developed working relationships with Albuquerque Service Center in order to
solve problems and resolve many issues relevant to the service center, to include: travel, budget and
finance, and otherissues related to Forest Service units and outside agencies.
 Assisted with computer issues within the executive office, i.e. hard drive encryption process,installing
software and other hardware peripherals.
 Set-up and managed six Microsoft Sharepoint sites used for collaboration.
 Facilitated scheduling for conference rooms and Video Teleconferencing; set-up technology needs,
monitored connectivity; trained otherprogram assistants on howto set up and use the various systems.
 Developed several databases and spreadsheets to track and organize information.
 Managed correspondence and memorandums processed within LOTUS NOTES and the Mercury
Correspondence Database; wrote/drafted, reviewed, edited, proofread, revised, and finalized
correspondence perR8 Regional Office guidelines.
 Served on temporary detail - July-August 2012 – at the USDA Forest Service, Research and Development
Unit, Washington,DC; performed a wide variety of administrative support services,to include: scheduling
meetings, answering inbound and outbound calls,monitoring the Deputy Chief’s email, making all travel
arrangements for the Deputy Chief, and processing all travel authorizations and vouchers in the E-Gov
Travel System (ETS2) travel system; trained two executive assistants on howto create travel
authorizations, vouchers and process travel arrangements using the ETS2 system.
08/2003 – 02/2007 USDA ForestService,Information Systems Technology Unit Atlanta, GA
Queue Manager (Contractor) 40 hours/week
Administrative Support (Contractor) 40 hours/week
Reference: Alice Banks, Regional IT Support Manager
Phone: 404-347-3311, May be contacted
Queue Manager(10/2004 - 02/2007)
Managed and monitored the telecommunications helpdesk queue which was used to host users’helpdesk
trouble tickets.
 Transferred tickets to the appropriate technician, which consisted of16 technicians who supported
over 4,000 users.
 Utilized the knowledge database to assist in resolving technical issues.
 Assisted Information Technology Specialists with desktop support responsibilities.
 Communicated with management concerning the status ofthe customers’ issues.
 Ensured Service Level Agreement goals were met.
Administrative Support (08/2003 – 10/2004)
Provided administrative support to the Information Technology unit, comprised of 16 technicians.
 Answered telephones and assisted clients and employees throughout the organization
 Coordinated extensive appointments for the director of the Information Systems Technology Unit, to
include: meetings and domestic/international travel.
 Created and maintained a Microsoft Excel spreadsheet used to track a $1.5 million travel and supplies
budget; ensured accounting data and estimated costs oftravel were accurate and within established budget
constraints.
4/2003 - 8/2003 DH Electric Company Lawrenceville, GA
Electrical Helper 40 hours/week
Supervisor: Steve Heard, Owner
Phone: 770-963-0562, May be contacted, No longer work for this Company
Worked with a team of electricians - assisted in completing the entire electrical project, resulting in electrical
services for an elementary school. Installed lighting, receptacles, and other electrical apparatus; installed
electrical conduit of various sizes; assisted in running electrical wires and cable through electrical pipes;
connected junction boxes and panels.

3. 4/2002 - 4/2003 Focus Direct, Inc. San Antonio, TX
Quality Control Analyst/Image Design 40 hours/week
Supervisor: Tom Jordan
Phone: 210-805-9185, No longer work for this Company
Imported and manipulated text and graphics to create high quality creative designs. Analyzed and processed
clients’ data to ensure the incoming data met quality control criteria. Converted tab and comma delimited
databases to ASCII (fixed-width) formats to be used with various programming software. Used PrintNet
Design Software for layout creation with variable and fixed data to be used for digital printing.
01/2002 - 04/2002 Texas Department ofEconomic Development Austin, TX
Administration Tech III (Temporary Assignment) 40hours/week
No longer work for this Company
Provided administrative support for seven financial case managers that processed checks for Economic
Development projects. Analyzed, processed,and manipulated data using Microsoft Excel Spreadsheets to help
track information provided by managers; ensured effective meetings via planning, coordination and creation of
agendas,documentation, handouts and PowerPoint Presentations for onsite and offsite meetings ; created,
organized and maintained a variety of critical documents.
01/2000 - 01/2002 Creative Media NewYork, NY
Helpdesk Analyst 40 hours/week
Supervisor: Kevin Reynolds
Phone: (212)979-8884, No longer work for this Company
Provided helpdeskassistance to staff of 100 and customers in need of technical help. Presented information to
upper level management and educated consumers on product functions.Extensive knowledge and experience in
installing programs, upgrading hardware/software, maintenance, and repairing desktop computers, as well as
laptops and printers.
08/2000 – 01/2001 Rheedlen Technology Center NewYork, NY
Computer Software Instructor 40 hours/week
No longer work for this Company
Taught Microsoft Office and Internet Browsers applications in five classes,consisting of 16 students perclass.
Researched and reviewed new teaching material and technologies. Lauded for excellent skills of coordination
with students,faculty and administration, as well as excellent interpersonal, communication, teaching, and
presentation skills.
COMPUTERSKILLS
Operating Systems:Windows‘95/’98/2000/XP/ME/NT,Windows 7, Windows 8,Windows 10
Software: MS Office Suite 2010 & 2013 (Excel, PowerPoint, Access,WORD, Outlook, and Publisher), MS SharePoint, Adobe
(Acrobat, Photoshop),PaintShop Pro, Omni Page
Web: MS Publisher, MS FrontPage
EDUCATION
2000 Per Scholas Computer Training Center New York, NY
Course ofStudy:ComputerRepair
1987-1988 Microcomputer Technical Institute Houston, TX
Course ofStudy:Computer Technology
1984-1985 College ofthe Mainland Texas City, TX
Course ofStudy:BasicStudies