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GUERRILLA SELLING

Guerrilla Selling - How to NaB &
CaPTuRe More Customers
Orvel Ray Wilson, CSP
Sr. Partner
THE GUERRILLA GROUPinc
!

Google me
Presented by:

THE GUERRILLA GROUP
It’s a jungle out there!
“Thank you, Scott. We get the picture.”
GUERRILLA SELLING

What is “Guerrilla
Selling”?

THE GUERRILLA GROUP
Jay Conrad Levinson
1933 - 2013
GUERRILLA SELLING

The most successful marketing series in history:

THE GUERRILLA GROUP
GUERRILLA SELLING

Time
●4

to 1

●Golden
●Don’t
●One

Selling Hour

waste a lunch

more stop

THE GUERRILLA GROUP
GUERRILLA SELLING

Energy
–Eat Right
–20 Minutes a Day
–Time Out
–Reward Yourself

“…and thank you Jesus for
my wonderful job.”

THE GUERRILLA GROUP
GUERRILLA SELLING

Imagination
●Think

Big

●Think

Small

●Visualize

Success
“Imagination is more important than
●Idea-of-the-Week Book -- Albert Einstein
intelligence.”
THE GUERRILLA GROUP
“Never, ever, think outside the box.”
GUERRILLA SELLING

If you’re going to be texting:
Twitter
Handle
Hashtag

I’m in Houston listening to
@OrvelRay Wilson speak
about #Guerrilla Selling and
it’s excellent!
THE GUERRILLA GROUP
GUERRILLA SELLING

Leverage is Created Four Ways:
●

You work

●

People work

●

Money works

●

Ideas work

THE GUERRILLA GROUP
GUERRILLA SELLING

The Guerrilla’s Secret Weapons
●

Information

●

Surprise

THE GUERRILLA GROUP
If this is the Information Age, how come nobody knows anything?”
GUERRILLA SELLING

10 Guerrilla Strategies to
Increase Your Sales Immediately

THE GUERRILLA GROUP
GUERRILLA SELLING

1. Investment
●The

Law of The Slight Edge: 


“The difference between a champion
and an also-ran, more often than not, is
a very slim margin.”

THE GUERRILLA GROUP
GUERRILLA SELLING

1. Investment
●

People

●

Technology

●

Yourself

●

Community
THE GUERRILLA GROUP
GUERRILLA SELLING

Invest in People
●

Hire first for Attitude

–“Help Wanted”
–Jack Welsh 20/70/10
●

Train Constantly

●

Resource Center

●

Outside Expertise

THE GUERRILLA GROUP
GUERRILLA SELLING

Invest in Technology
4 Big Trends Affecting Sales:
1. Tablets
2. Mobile; growing at 2X per year
3. Big Data
4. Social Media
THE GUERRILLA GROUP
GUERRILLA SELLING

Invest in Yourself
●Read

the trades

●Master
●Get

Mind

an accountability coach

●Build

your library.

THE GUERRILLA GROUP
GUERRILLA SELLING

Guerrilla Selling 2.0 - 20th
Anniversary Edition

THE GUERRILLA GROUP
GUERRILLA SELLING

Invest in your Community
●

IALA

–Intl. Assn. of Lighthouse Authorities
●

NOMADS

–Natl. Oil Equipment Mfgrs. and Delegates Society
●

AWEA

–American Wind Energy Association

THE GUERRILLA GROUP
GUERRILLA SELLING

2. Consistent
●

“Poor selling done consistently will be more
effective than great selling done sporadically.”

●

Consistency is interpreted as longevity,
credibility, and trust.

THE GUERRILLA GROUP
GUERRILLA SELLING

Why Customers Quit:
15% quit for quality - found a better product
15% quit for price - found a cheaper product
20% quit for lack of contact or individual attention
49% quit because contact was poor and inconsistent.
Forum Corporation study of commercial customers

lost by 14 major manufacturing and service companies.

THE GUERRILLA GROUP
“He’s on another line at the moment, would you like to hold?”
GUERRILLA SELLING

Image vs. Identity

THE GUERRILLA GROUP
“I’ll tell you why I don’t trust him. 

It’s that damn sheepskin vest.”
GUERRILLA SELLING

3. Confident
●

“Guerrillas believe in their products and their
people.”

THE GUERRILLA GROUP
GUERRILLA SELLING

Why Customers Buy:
Confidence
Quality
Service
Selection
Price
THE GUERRILLA GROUP
GUERRILLA SELLING

Why Customers Buy:
1. Confidence
2. Quality
3. Service
4. Selection
5. Price
THE GUERRILLA GROUP
GUERRILLA SELLING

3. Confident
●

Expect the Sale

–500 hours @ $75 to prepare a Proposal
●

Collect Testimonials

●

Defend your prices and margins.

–Engineering, Drafting and Documentation
THE GUERRILLA GROUP
“How did I go broke? I was the low bid!”
GUERRILLA SELLING

3. Confident
●

Guarantee Everything

–No longer a differentiator
–Sunshine Trash Service

THE GUERRILLA GROUP
“Mr. Colton, 

do we stand behind our products?”
GUERRILLA SELLING

4. Patient
●Fine-tuning

your knowledge and skills takes

time.

THE GUERRILLA GROUP
GUERRILLA SELLING

4. Patient
●

Less than 4% of sales are made on the first call,

more than 80% are made after the eighth call.

●

It takes 9 impressions to take a prospective customer
from total apathy to purchase readiness.”

●

It takes 11 positive impressions to overcome a single
negative impression.
THE GUERRILLA GROUP
GUERRILLA SELLING

Prospect Learning Curve
Purchase
Readiness

Total
Apathy
Number of Impressions

THE GUERRILLA GROUP
GUERRILLA SELLING

Don’t Quit
48% quit after the first contact
20% quit after the second contact
7% quit after the third contact
5% quit after the fourth contact
4% quit after the fifth contact
Yet 80% close AFTER the sixth call
THE GUERRILLA GROUP
GUERRILLA SELLING

5. Assortment
●“The

old days when Henry Ford could get by
with,‘You can have any color you want - as
long as it’s black,’ are long gone.”

THE GUERRILLA GROUP
GUERRILLA SELLING

Move Them Up the Curve
–Fill the Curve
–Show the Best First
–Opportunities to Upgrade

THE GUERRILLA GROUP
GUERRILLA SELLING

Lifetime Value of a Customer
$5,000 year
x 3% Net = $150 per year
x 5 Years = $750

THE GUERRILLA GROUP
GUERRILLA SELLING

Lifetime Value of a Customer
●

Average cost of an industrial sales call* = $1,644

●

Calls needed to close an industrial sale = 4.3

●

Average cost per sale = $7,069.20

* McGraw Hill, Laboratory of Advertising Performance Report #8051

THE GUERRILLA GROUP
GUERRILLA SELLING

6. Subsequent
●“Guerrillas

wage their marketing campaign
simultaneously on three fronts.”

THE GUERRILLA GROUP
GUERRILLA SELLING

Path of Least Resistance
Customers

Current

New

Easiest
New

Products
Old

Hard

Most
Profitable

Some

Profit

Harder

Very Hard

Less Profit

No Profit

THE GUERRILLA GROUP
GUERRILLA SELLING

6. Subsequent
●

“It takes 11 positive impressions to overcome
a single negative impression.”

–Repetition, Repetition, Repetition
–You Oughta’ Be In Pictures

THE GUERRILLA GROUP
Dear Ken, 




THANK YOU 

for the opportunity 

to serve Pharos Marine
Automatic Power. What
a FASCINATING group! 

We had a GREAT time!
OrvelRay
From the desk of 

Orvel Ray Wilson

34316 Gap Road, Golden, CO 80403 800-247-9145
GUERRILLA SELLING

Show Up
“80% of sex is
showing up.”
-- Woody Allen

THE GUERRILLA GROUP
René Neuman
GUERRILLA SELLING

Show Up
●

“Happy Easter”

●

Park Yourself

THE GUERRILLA GROUP
GUERRILLA SELLING

7. Convenient
●

“Guerrillas are user friendly. They are in
touch, easy to reach, and they do
everything immediately.”

–Message in a bottle

THE GUERRILLA GROUP
GUERRILLA SELLING MARKETING
SALES &

8. Measurement
●

“What you measure is what you get.
Inspect what you expect.” 

– Tom Peters
“28 great years.”

THE GUERRILLA GROUP
THE GUERRILLA GROUP
Monthly Sales Performance
Total Sales Volume

Number of Transactions

Gross Margin %

Jeannie

$16,550.00

25

31.1%

Cindy

$20,196.00

26

30.2%

Kathy

$24,952.00

30

29.3%

Chris

$19,252.00

32

32.1%

Pat

$22,532.00

31

34.9%

Michelle

$21,036.00

25

26.0%

Ryan

$26,382.00

19

31.0%

Average

$21,557.14

26.86

30.7%
Monthly Sales Performance
Total Sales Volume

Number of Transactions

Gross Margin %

Jeannie

$16,550.00

25

31.1%

Cindy

$20,196.00

26

30.2%

Kathy

$24,952.00

30

29.3%

Chris

$19,252.00

32

32.1%

Pat

$22,532.00

31

34.9%

Michelle

$21,036.00

25

26.0%

Ryan

$26,382.00

19

31.0%

Average

$21,557.14

26.86

30.7%
Monthly Sales Performance
Total Sales Volume

Number of Transactions

Gross Margin %

Jeannie

$16,550.00

25

31.1%

Cindy

$20,196.00

26

30.2%

Kathy

$24,952.00

30

29.3%

Chris

$19,252.00

32

32.1%

Pat

$22,532.00

31

34.9%

Michelle

$21,036.00

25

26.0%

Ryan

$26,382.00

19

31.0%

Average

$21,557.14

26.86

30.7%
Monthly Sales Performance
Total Sales Volume

Number of Transactions

Gross Margin %

Jeannie

$16,550.00

25

31.1%

Cindy

$20,196.00

26

30.2%

Kathy

$24,952.00

30

29.3%

Chris

$19,252.00

32

32.1%

Pat

$22,532.00

31

34.9%

Michelle

$21,036.00

25

26.0%

Ryan

$26,382.00

19

31.0%

Average

$21,557.14

26.86

30.7%
GUERRILLA SELLING

9. Excitement
●

A Good Word for Everyone

●

Never Complain

●

Greet them with a “10”.

THE GUERRILLA GROUP
GUERRILLA SELLING

10. Commitment
●Isolate
●Put

the “Trigger Event"

your customers second

●Keep

your promises

●Take

out the slack.

THE GUERRILLA GROUP
“Small World Machines”
GUERRILLA SELLING

Two Words That Guide the Guerrilla
to the Sale:

NaB & CaPTuRe
THE GUERRILLA GROUP
GUERRILLA SELLING

NaB & CaPTuRe
1. Need
2. Budget
3. Commitment
4. Presentation
5. Transaction
6. Reward

THE GUERRILLA GROUP
GUERRILLA SELLING

Step One – The Need Stage

THE GUERRILLA GROUP
Swiss Army Couch
Swiss Army Couch
GUERRILLA SELLING

Guerrilla Prospecting:
●

Do They dis-qualify? Do they have. . .

–1) a need.
–2) a budget.
–3) the authority to make a commitment.
–4) and a motivation to act now.
THE GUERRILLA GROUP
GUERRILLA SELLING

Getting Behind the Lines
●

Gatekeeper

–Not authorized to say “yes” and trained to say
“no”.

THE GUERRILLA GROUP
GUERRILLA SELLING

Getting Behind the Lines
●

Influencer

–Evaluating from a technical or financial point
of view.

THE GUERRILLA GROUP
GUERRILLA SELLING

Getting Behind the Lines
●

Purchaser

–Releases the funds

THE GUERRILLA GROUP
GUERRILLA SELLING

Getting Behind the Lines
●

Decider

–Can say “no” even if everyone else says “yes.”

THE GUERRILLA GROUP
GUERRILLA SELLING

Getting Behind the Lines
●

Users

–Have to live with this decision over time.

THE GUERRILLA GROUP
GUERRILLA SELLING

Getting Behind the Lines
●

Spy

–Someone who, for reasons of their own, wants to see
you succeed.

THE GUERRILLA GROUP
GUERRILLA SELLING

Getting Behind the Lines
●

Saboteur

–Someone who, for reasons of their own,
wants to see you fail.

THE GUERRILLA GROUP
GUERRILLA SELLING

The Iceberg Principle

THE GUERRILLA GROUP
GUERRILLA SELLING

The Iceberg Principle
●

Problems?

●

Resources Available?

●

Other Solutions Being Considered?

●

Uncover at Least One Concern

THE GUERRILLA GROUP
“You really should have called me sooner.”
GUERRILLA SELLING

Five Steps in Finding Prospects:
1. Identify your ideal prospects,

those most likely to buy from you.
–Your Best Prospects are Your Competitors’ Best
Customers
–Match Your Demographics.

THE GUERRILLA GROUP
GUERRILLA SELLING

Five Steps in Finding Prospects:
2. Get Out in the Field
–Join Their Associations
–Exhibit at Trade Shows
–Sell at Reverse Shows
–Schedule “Virtual Coffee” over SKYPE
THE GUERRILLA GROUP
GUERRILLA SELLING

Five Steps in Finding Prospects:
3. Use an Unusual, Creative, or 

Unexpected Approach.
Send a Box
Send a fork
“Happy Birthday”
THE GUERRILLA GROUP
GUERRILLA SELLING

Five Steps in Finding Prospects:
4. Ask a Lot of Questions.
–The 37 Magic Selling Questions*

THE GUERRILLA GROUP
GUERRILLA SELLING

The 37 Magic Selling Questions:
1. What is your main objective?
2. How do you plan to achieve that goal?
3. What is the biggest problem you currently face?
4. What other problems do you experience?

THE GUERRILLA GROUP
GUERRILLA SELLING

The 37 Magic Selling Questions:
5. What are you doing currently to deal with this?
6. What is your strategy for the future?
7. What other ideas do you have?

THE GUERRILLA GROUP
GUERRILLA SELLING

The 37 Magic Selling Questions:
8. What role do others play in creating this situation?
9. Who else is affected?

THE GUERRILLA GROUP
GUERRILLA SELLING

The 37 Magic Selling Questions:
10. What are you using now?
11. What do you like most about it?
12. What do you like least about it?

THE GUERRILLA GROUP
GUERRILLA SELLING

The 37 Magic Selling Questions:
13. If you could have things any way you wish, 

what would you change?
14. How would this affect the present situation?
15. What would motivate you to change?

THE GUERRILLA GROUP
GUERRILLA SELLING

The 37 Magic Selling Questions:
16. Do you have a preference?
17. What has been your experience?
18. How do you know?
19. Is there anything else you’d like to see?

THE GUERRILLA GROUP
GUERRILLA SELLING

The 37 Magic Selling Questions:
20. What would it be worth to you to solve this problem?
21. What would it cost, ultimately, if things remain as

they are?
22. Are you working within a budget?
23. How are you planning to finance it?
THE GUERRILLA GROUP
GUERRILLA SELLING

The 37 Magic Selling Questions:
24. What alternatives have you considered?
25. What benefit would you personally realize as

a result?
26. How would others benefit?
27. How can I help?
THE GUERRILLA GROUP
GUERRILLA SELLING

The 37 Magic Selling Questions:
28. Is there anything I’ve overlooked?
29. Are there any questions you’d like to ask?
30. What do you see as the next step?
31. Who else, besides yourself, will be involved in

making the decision?
THE GUERRILLA GROUP
GUERRILLA SELLING

The 37 Magic Selling Questions:
32. On a scale of 1 to 10, how confident do you feel

doing business with us?
What would it take to get that up to a [10]?

THE GUERRILLA GROUP
GUERRILLA SELLING

The 37 Magic Selling Questions:
33. Are you working against a particular deadline?
34. How soon would you like to start?
35. When would you like to take delivery?

THE GUERRILLA GROUP
GUERRILLA SELLING

The 37 Magic Selling Questions:
36. When should we get together to discuss this again?
37. Is there anything else you’d like for me to take 

care of?

THE GUERRILLA GROUP
GUERRILLA SELLING

The 37 Magic Selling Questions:
Just like Aladdin, when you ask the right questions,
you’ll never know what sort of magic you’ll set in
motion.

THE GUERRILLA GROUP
GUERRILLA SELLING

Five Steps in Finding Prospects:
5. Listen Actively to the Answers.

THE GUERRILLA GROUP
GUERRILLA SELLING

Listen Actively & Visibly
●

Maintain Eye Contact

●

Use Verbal Attends:

●

Use Non-verbal Attends:

●

Take Visible Notes

THE GUERRILLA GROUP
GUERRILLA SELLING

Listen Actively & Visibly
●

Ask for Clarification

●

Paraphrase

●

Ask “Who, What, When, Where, How?”

●

Don’t ask Why.

THE GUERRILLA GROUP
GUERRILLA SELLING

I-Land

THE GUERRILLA GROUP
GUERRILLA SELLING

Step Two – 

The Budget Stage
●

Discomfort in Discussing Dollars

–Avoids Sticker Shock
–Defuses Price Anxiety
●

You must get a specific amount.
THE GUERRILLA GROUP
GUERRILLA SELLING

The About Face
●

“Your price is too high.”

●

“Too high? (pause) 

When you say ‘too high’, what do you mean;
‘too high’ relative to what?”

THE GUERRILLA GROUP
GUERRILLA SELLING

The About Face
●

You’re always too expensive until they know
what you deliver.

–Engineering, Documentation, Drawings
●

“We have no argument with those who sell for
less. They know best what their product is
worth.”
THE GUERRILLA GROUP
GUERRILLA SELLING

Defending Your Price
●

The Limbo

–“I won’t pay any more than...”
–“Can you explain to me how you arrived at that
figure? What did you take into account?”
–Ask them to itemize their calculation.
THE GUERRILLA GROUP
“In what way are they better for your application?”

GUERRILLA SELLING

Defending Your Price
●

“They’re the same (or better)…”

–Counter by asking for specifics
–“In what way are they better for your application?”

THE GUERRILLA GROUP
“In what way are they better good deal on the first one.”
“Give me a for your application?”!

GUERRILLA SELLING

Defending Your Price
●

The First-timer

–“Give me a good deal on the first one.”

THE GUERRILLA GROUP
“In what way are theydeal onfor your application?”!
“Give me a good better the first one.” !

GUERRILLA SELLING

Defending Your Price
●

Moving Up the Launch

–“I can do that, but there’s a rush charge.”
●

Stopping the Countdown

–“I can do that, but our price increase goes into
effect next month.”
THE GUERRILLA GROUP
“In what way are theydeal onfor your application?”!
“Give me a good better the first one.” !

GUERRILLA SELLING

Defending Your Price
●

Excuse me

–“I’m sorry, I have to step out for a moment.”

THE GUERRILLA GROUP
“In what way are theydeal onfor your application?”!
“Give me a good better the first one.” !

GUERRILLA SELLING

Defending Your Price
●

False Quote

–“That’s interesting. I imagine that they must have a
very good reason for selling at that price.
–“But if prices were all the same, who would you
choose?”
–“This looks like a typo.”
THE GUERRILLA GROUP
“In what way are theydeal onfor your application?”!
“Give me a good better the first one.” !

GUERRILLA SELLING

Defending Your Price
●

Quota Time

–“How’s your quota looking this month?”
–“Good question. How are your profit figures this
month?”
–If they press you, “I’m sorry, that’s not relevant to
our discussion.”
THE GUERRILLA GROUP
“In what way are theydeal onfor your application?”!
“Give me a good better the first one.” !

GUERRILLA SELLING

Defending Your Price
●

“Only price is important…”

–Call their bluff
–“I get to choose when we deliver.”
–“I get to select the specification.”

THE GUERRILLA GROUP
GUERRILLA SELLING

Why you don't want price shoppers
as customers
●

They gobble up your capacity

●

You establish a precedent

●

They don’t appreciate quality

THE GUERRILLA GROUP
GUERRILLA SELLING

Why you don't want price shoppers
as customers
●

They’re less discerning

●

They’re more demanding

●

They’re often disloyal

●

Nobody ever gets fired for paying too
much.
THE GUERRILLA GROUP
GUERRILLA SELLING

Why you don’t want price shoppers
as customers
On a 35% margin, if you cut your price by 10%,
you have to DOUBLE your sales to make up the
difference.

THE GUERRILLA GROUP
GUERRILLA SELLING

Do the Math
Total Sales
— Cost of Goods Sold
Gross Margin
— Variable Cost of Sales
— Fixed G&A
Net Profit

$1,000,000
$650,000
$350,000
$150,000
$200,000
$

100%
65%
35%
15%
20%

0
Potential Profit 20¢
THE GUERRILLA GROUP
GUERRILLA SELLING

Do the Math
Total Sales
— Cost of Goods Sold
Gross Margin
— Variable Cost of Sales
— Fixed G&A

$900,000
$650,000
$250,000
$135,000
$200,000

100%
72%
28%
15%
22%

Net Profit

$ -85,000
Potential Profit 11¢
THE GUERRILLA GROUP
GUERRILLA SELLING

You have to sell

$1,801,801.80
80% increase in REVENUE
but DOUBLE the unit sales just to break even.

THE GUERRILLA GROUP
GUERRILLA SELLING

What to don when they really CAN
get it cheaper
●

Compared to what?

–What the customer REALLY wants is . . .
–YOUR product
–YOUR service
–YOUR reputation
–and THEIR price.

THE GUERRILLA GROUP
GUERRILLA SELLING

What to Say when you’re asked to
cut your price:
●

“Hmmmm. . . That’s expensive.”

–“We have no argument with those who sell for less.
They know best what their product is worth.”

THE GUERRILLA GROUP
GUERRILLA SELLING

What to Say when you’re asked to
cut your price:
●

“If you give me 20% off, I’ll sign right now.”

–“Do you make that offer to your customers?”

THE GUERRILLA GROUP
GUERRILLA SELLING

What to Say when you’re asked to
cut your price:
●

“Why are you so much more expensive
than (the competition)?”

●

“I RILLY wish I could, but. . .”

●

“What do I tell my next customer . . .”
THE GUERRILLA GROUP
GUERRILLA SELLING

What to Say when you’re asked to
cut your price:
●

“I’d rather justify my price now, than have
to apologize for a failed product later.”

●

“What makes you think that I wouldn’t give
you the best possible price right up front?”
THE GUERRILLA GROUP
GUERRILLA SELLING

What to Say when you’re asked to
cut your price:
●

“It’s a lot like buying oats. If you want
good, clean oats, you pay a fair price. If
you’re willing to settle for oats which have
already been through the horse, well . . .”

THE GUERRILLA GROUP
GUERRILLA SELLING

You Shouldn’t Negotiate:
●

When you’re sold out

●

When the demands are unethical

●

When you’re time pressured

●

When they act in bad faith

●

When waiting would improve your position.
THE GUERRILLA GROUP
GUERRILLA SELLING

What to do with Difficult, Demanding
or Dishonest Customers?
●

Refer them to the competition.

THE GUERRILLA GROUP
GUERRILLA SELLING

Develop Strong Rationales
●

Need . . .

●

Because . . .

●

Only . . .

THE GUERRILLA GROUP
GUERRILLA SELLING

Sell the Total Product
Generic
Expected
Augmented
Potential
THE GUERRILLA GROUP
GUERRILLA SELLING

Customers Will Pay More:
●

Quality

●

Authenticity

●

Stability

●

Reliability

●

Social or Ecological Values
THE GUERRILLA GROUP
GUERRILLA SELLING

Customers Will Pay More:
●

Knowledgeable salespeople

●

Reputation

●

Partnership

●

Consistency

●

Customization
THE GUERRILLA GROUP
GUERRILLA SELLING

Customers Will Pay More:
●

Authority

●

Popularity

●

Exclusivity

●

Scarcity

●

Disposal
THE GUERRILLA GROUP
GUERRILLA SELLING

Customers Will Pay More:
●

Innovation

●

Miniaturization

●

Ruggedization

●

Availability

●

Delivery
THE GUERRILLA GROUP
GUERRILLA SELLING

Customers Will Pay More:
●

Expediting

●

Flexibility

●

Financing

●

Advanced technology

●

Arrives in perfect condition
THE GUERRILLA GROUP
GUERRILLA SELLING

Customers Will Pay More:
●

Problems fixed quickly

●

Environmentally friendly

–78% Said they would pay $2,000 more for a car that
gets 35 mpg
●

Benefit a third party
THE GUERRILLA GROUP
GUERRILLA SELLING

Customers Will Pay More:
●

Local Sourcing

●

Brand Names

●

Referral

THE GUERRILLA GROUP
GUERRILLA SELLING

Customers Will Pay More:
●

Reduced liability

●

More Fun.

THE GUERRILLA GROUP
GUERRILLA SELLING

The Gradient
If money were no
object . . .

Price
What we do is . . .

Overhead
If all you want is . . .

THE GUERRILLA GROUP
GUERRILLA SELLING

Realize Your Profit Potential
●

Shop your competition

●

Stop telegraphing that it’s negotiable

●

Manage damaging information

THE GUERRILLA GROUP
“Discouraging data on that new antidepressant.”
GUERRILLA SELLING

Realize Your Profit Potential
●

The Pre-emptive Strike

●

Expect the Sale

●

Avoid Scope Seep

●

Invoice $ 0 cost items

●

Negotiate terms, not price.
THE GUERRILLA GROUP
GUERRILLA SELLING

Realize Your Profit Potential
●

Offer bonus goods or services instead

●

Guarantee everything

●

DOUBLE it.

THE GUERRILLA GROUP
Hans
Winsness
Ives Mares
Runa Mares
GUERRILLA SELLING

Thank You!
●
●
●
●

Join my network on LinkedIn
Friend me on Facebook
Follow me on Twitter @OrvelRay
OrvelRay@GuerrillaGroup.com

THE GUERRILLA GROUP
Guerrilla Selling 1-day custom seminar for Pharos Marine Automatic Power

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Guerrilla Selling 1-day custom seminar for Pharos Marine Automatic Power

  • 1. GUERRILLA SELLING Guerrilla Selling - How to NaB & CaPTuRe More Customers Orvel Ray Wilson, CSP Sr. Partner THE GUERRILLA GROUPinc ! Google me Presented by: THE GUERRILLA GROUP
  • 2.
  • 3. It’s a jungle out there!
  • 4.
  • 5.
  • 6.
  • 7. “Thank you, Scott. We get the picture.”
  • 8.
  • 9.
  • 10.
  • 11. GUERRILLA SELLING What is “Guerrilla Selling”? THE GUERRILLA GROUP
  • 13.
  • 14. GUERRILLA SELLING The most successful marketing series in history: THE GUERRILLA GROUP
  • 15. GUERRILLA SELLING Time ●4 to 1 ●Golden ●Don’t ●One Selling Hour waste a lunch more stop THE GUERRILLA GROUP
  • 16. GUERRILLA SELLING Energy –Eat Right –20 Minutes a Day –Time Out –Reward Yourself “…and thank you Jesus for my wonderful job.” THE GUERRILLA GROUP
  • 17. GUERRILLA SELLING Imagination ●Think Big ●Think Small ●Visualize Success “Imagination is more important than ●Idea-of-the-Week Book -- Albert Einstein intelligence.” THE GUERRILLA GROUP
  • 18. “Never, ever, think outside the box.”
  • 19. GUERRILLA SELLING If you’re going to be texting: Twitter Handle Hashtag I’m in Houston listening to @OrvelRay Wilson speak about #Guerrilla Selling and it’s excellent! THE GUERRILLA GROUP
  • 20. GUERRILLA SELLING Leverage is Created Four Ways: ● You work ● People work ● Money works ● Ideas work THE GUERRILLA GROUP
  • 21. GUERRILLA SELLING The Guerrilla’s Secret Weapons ● Information ● Surprise THE GUERRILLA GROUP
  • 22. If this is the Information Age, how come nobody knows anything?”
  • 23. GUERRILLA SELLING 10 Guerrilla Strategies to Increase Your Sales Immediately THE GUERRILLA GROUP
  • 24. GUERRILLA SELLING 1. Investment ●The Law of The Slight Edge: 
 “The difference between a champion and an also-ran, more often than not, is a very slim margin.” THE GUERRILLA GROUP
  • 26. GUERRILLA SELLING Invest in People ● Hire first for Attitude –“Help Wanted” –Jack Welsh 20/70/10 ● Train Constantly ● Resource Center ● Outside Expertise THE GUERRILLA GROUP
  • 27. GUERRILLA SELLING Invest in Technology 4 Big Trends Affecting Sales: 1. Tablets 2. Mobile; growing at 2X per year 3. Big Data 4. Social Media THE GUERRILLA GROUP
  • 28. GUERRILLA SELLING Invest in Yourself ●Read the trades ●Master ●Get Mind an accountability coach ●Build your library. THE GUERRILLA GROUP
  • 29. GUERRILLA SELLING Guerrilla Selling 2.0 - 20th Anniversary Edition THE GUERRILLA GROUP
  • 30. GUERRILLA SELLING Invest in your Community ● IALA –Intl. Assn. of Lighthouse Authorities ● NOMADS –Natl. Oil Equipment Mfgrs. and Delegates Society ● AWEA –American Wind Energy Association THE GUERRILLA GROUP
  • 31. GUERRILLA SELLING 2. Consistent ● “Poor selling done consistently will be more effective than great selling done sporadically.” ● Consistency is interpreted as longevity, credibility, and trust. THE GUERRILLA GROUP
  • 32. GUERRILLA SELLING Why Customers Quit: 15% quit for quality - found a better product 15% quit for price - found a cheaper product 20% quit for lack of contact or individual attention 49% quit because contact was poor and inconsistent. Forum Corporation study of commercial customers
 lost by 14 major manufacturing and service companies. THE GUERRILLA GROUP
  • 33. “He’s on another line at the moment, would you like to hold?”
  • 34. GUERRILLA SELLING Image vs. Identity THE GUERRILLA GROUP
  • 35. “I’ll tell you why I don’t trust him. 
 It’s that damn sheepskin vest.”
  • 36. GUERRILLA SELLING 3. Confident ● “Guerrillas believe in their products and their people.” THE GUERRILLA GROUP
  • 37. GUERRILLA SELLING Why Customers Buy: Confidence Quality Service Selection Price THE GUERRILLA GROUP
  • 38. GUERRILLA SELLING Why Customers Buy: 1. Confidence 2. Quality 3. Service 4. Selection 5. Price THE GUERRILLA GROUP
  • 39. GUERRILLA SELLING 3. Confident ● Expect the Sale –500 hours @ $75 to prepare a Proposal ● Collect Testimonials ● Defend your prices and margins. –Engineering, Drafting and Documentation THE GUERRILLA GROUP
  • 40. “How did I go broke? I was the low bid!”
  • 41. GUERRILLA SELLING 3. Confident ● Guarantee Everything –No longer a differentiator –Sunshine Trash Service THE GUERRILLA GROUP
  • 42. “Mr. Colton, 
 do we stand behind our products?”
  • 43. GUERRILLA SELLING 4. Patient ●Fine-tuning your knowledge and skills takes time. THE GUERRILLA GROUP
  • 44.
  • 45.
  • 46. GUERRILLA SELLING 4. Patient ● Less than 4% of sales are made on the first call,
 more than 80% are made after the eighth call. ● It takes 9 impressions to take a prospective customer from total apathy to purchase readiness.” ● It takes 11 positive impressions to overcome a single negative impression. THE GUERRILLA GROUP
  • 47. GUERRILLA SELLING Prospect Learning Curve Purchase Readiness Total Apathy Number of Impressions THE GUERRILLA GROUP
  • 48. GUERRILLA SELLING Don’t Quit 48% quit after the first contact 20% quit after the second contact 7% quit after the third contact 5% quit after the fourth contact 4% quit after the fifth contact Yet 80% close AFTER the sixth call THE GUERRILLA GROUP
  • 49. GUERRILLA SELLING 5. Assortment ●“The old days when Henry Ford could get by with,‘You can have any color you want - as long as it’s black,’ are long gone.” THE GUERRILLA GROUP
  • 50. GUERRILLA SELLING Move Them Up the Curve –Fill the Curve –Show the Best First –Opportunities to Upgrade THE GUERRILLA GROUP
  • 51. GUERRILLA SELLING Lifetime Value of a Customer $5,000 year x 3% Net = $150 per year x 5 Years = $750 THE GUERRILLA GROUP
  • 52. GUERRILLA SELLING Lifetime Value of a Customer ● Average cost of an industrial sales call* = $1,644 ● Calls needed to close an industrial sale = 4.3 ● Average cost per sale = $7,069.20 * McGraw Hill, Laboratory of Advertising Performance Report #8051 THE GUERRILLA GROUP
  • 53. GUERRILLA SELLING 6. Subsequent ●“Guerrillas wage their marketing campaign simultaneously on three fronts.” THE GUERRILLA GROUP
  • 54. GUERRILLA SELLING Path of Least Resistance Customers Current New Easiest New Products Old Hard Most Profitable Some
 Profit Harder Very Hard Less Profit No Profit THE GUERRILLA GROUP
  • 55. GUERRILLA SELLING 6. Subsequent ● “It takes 11 positive impressions to overcome a single negative impression.” –Repetition, Repetition, Repetition –You Oughta’ Be In Pictures THE GUERRILLA GROUP
  • 56. Dear Ken, 
 
 THANK YOU 
 for the opportunity 
 to serve Pharos Marine Automatic Power. What a FASCINATING group! 
 We had a GREAT time! OrvelRay From the desk of 
 Orvel Ray Wilson 34316 Gap Road, Golden, CO 80403 800-247-9145
  • 57. GUERRILLA SELLING Show Up “80% of sex is showing up.” -- Woody Allen THE GUERRILLA GROUP
  • 59. GUERRILLA SELLING Show Up ● “Happy Easter” ● Park Yourself THE GUERRILLA GROUP
  • 60. GUERRILLA SELLING 7. Convenient ● “Guerrillas are user friendly. They are in touch, easy to reach, and they do everything immediately.” –Message in a bottle THE GUERRILLA GROUP
  • 61. GUERRILLA SELLING MARKETING SALES & 8. Measurement ● “What you measure is what you get. Inspect what you expect.” 
 – Tom Peters “28 great years.” THE GUERRILLA GROUP THE GUERRILLA GROUP
  • 62. Monthly Sales Performance Total Sales Volume Number of Transactions Gross Margin % Jeannie $16,550.00 25 31.1% Cindy $20,196.00 26 30.2% Kathy $24,952.00 30 29.3% Chris $19,252.00 32 32.1% Pat $22,532.00 31 34.9% Michelle $21,036.00 25 26.0% Ryan $26,382.00 19 31.0% Average $21,557.14 26.86 30.7%
  • 63. Monthly Sales Performance Total Sales Volume Number of Transactions Gross Margin % Jeannie $16,550.00 25 31.1% Cindy $20,196.00 26 30.2% Kathy $24,952.00 30 29.3% Chris $19,252.00 32 32.1% Pat $22,532.00 31 34.9% Michelle $21,036.00 25 26.0% Ryan $26,382.00 19 31.0% Average $21,557.14 26.86 30.7%
  • 64. Monthly Sales Performance Total Sales Volume Number of Transactions Gross Margin % Jeannie $16,550.00 25 31.1% Cindy $20,196.00 26 30.2% Kathy $24,952.00 30 29.3% Chris $19,252.00 32 32.1% Pat $22,532.00 31 34.9% Michelle $21,036.00 25 26.0% Ryan $26,382.00 19 31.0% Average $21,557.14 26.86 30.7%
  • 65. Monthly Sales Performance Total Sales Volume Number of Transactions Gross Margin % Jeannie $16,550.00 25 31.1% Cindy $20,196.00 26 30.2% Kathy $24,952.00 30 29.3% Chris $19,252.00 32 32.1% Pat $22,532.00 31 34.9% Michelle $21,036.00 25 26.0% Ryan $26,382.00 19 31.0% Average $21,557.14 26.86 30.7%
  • 66.
  • 67. GUERRILLA SELLING 9. Excitement ● A Good Word for Everyone ● Never Complain ● Greet them with a “10”. THE GUERRILLA GROUP
  • 68.
  • 69.
  • 70.
  • 71. GUERRILLA SELLING 10. Commitment ●Isolate ●Put the “Trigger Event" your customers second ●Keep your promises ●Take out the slack. THE GUERRILLA GROUP
  • 73.
  • 74.
  • 75. GUERRILLA SELLING Two Words That Guide the Guerrilla to the Sale: NaB & CaPTuRe THE GUERRILLA GROUP
  • 76. GUERRILLA SELLING NaB & CaPTuRe 1. Need 2. Budget 3. Commitment 4. Presentation 5. Transaction 6. Reward THE GUERRILLA GROUP
  • 77. GUERRILLA SELLING Step One – The Need Stage THE GUERRILLA GROUP
  • 79. GUERRILLA SELLING Guerrilla Prospecting: ● Do They dis-qualify? Do they have. . . –1) a need. –2) a budget. –3) the authority to make a commitment. –4) and a motivation to act now. THE GUERRILLA GROUP
  • 80. GUERRILLA SELLING Getting Behind the Lines ● Gatekeeper –Not authorized to say “yes” and trained to say “no”. THE GUERRILLA GROUP
  • 81. GUERRILLA SELLING Getting Behind the Lines ● Influencer –Evaluating from a technical or financial point of view. THE GUERRILLA GROUP
  • 82. GUERRILLA SELLING Getting Behind the Lines ● Purchaser –Releases the funds THE GUERRILLA GROUP
  • 83. GUERRILLA SELLING Getting Behind the Lines ● Decider –Can say “no” even if everyone else says “yes.” THE GUERRILLA GROUP
  • 84. GUERRILLA SELLING Getting Behind the Lines ● Users –Have to live with this decision over time. THE GUERRILLA GROUP
  • 85. GUERRILLA SELLING Getting Behind the Lines ● Spy –Someone who, for reasons of their own, wants to see you succeed. THE GUERRILLA GROUP
  • 86. GUERRILLA SELLING Getting Behind the Lines ● Saboteur –Someone who, for reasons of their own, wants to see you fail. THE GUERRILLA GROUP
  • 87. GUERRILLA SELLING The Iceberg Principle THE GUERRILLA GROUP
  • 88. GUERRILLA SELLING The Iceberg Principle ● Problems? ● Resources Available? ● Other Solutions Being Considered? ● Uncover at Least One Concern THE GUERRILLA GROUP
  • 89. “You really should have called me sooner.”
  • 90. GUERRILLA SELLING Five Steps in Finding Prospects: 1. Identify your ideal prospects,
 those most likely to buy from you. –Your Best Prospects are Your Competitors’ Best Customers –Match Your Demographics. THE GUERRILLA GROUP
  • 91. GUERRILLA SELLING Five Steps in Finding Prospects: 2. Get Out in the Field –Join Their Associations –Exhibit at Trade Shows –Sell at Reverse Shows –Schedule “Virtual Coffee” over SKYPE THE GUERRILLA GROUP
  • 92. GUERRILLA SELLING Five Steps in Finding Prospects: 3. Use an Unusual, Creative, or 
 Unexpected Approach. Send a Box Send a fork “Happy Birthday” THE GUERRILLA GROUP
  • 93.
  • 94. GUERRILLA SELLING Five Steps in Finding Prospects: 4. Ask a Lot of Questions. –The 37 Magic Selling Questions* THE GUERRILLA GROUP
  • 95.
  • 96. GUERRILLA SELLING The 37 Magic Selling Questions: 1. What is your main objective? 2. How do you plan to achieve that goal? 3. What is the biggest problem you currently face? 4. What other problems do you experience? THE GUERRILLA GROUP
  • 97. GUERRILLA SELLING The 37 Magic Selling Questions: 5. What are you doing currently to deal with this? 6. What is your strategy for the future? 7. What other ideas do you have? THE GUERRILLA GROUP
  • 98. GUERRILLA SELLING The 37 Magic Selling Questions: 8. What role do others play in creating this situation? 9. Who else is affected? THE GUERRILLA GROUP
  • 99. GUERRILLA SELLING The 37 Magic Selling Questions: 10. What are you using now? 11. What do you like most about it? 12. What do you like least about it? THE GUERRILLA GROUP
  • 100. GUERRILLA SELLING The 37 Magic Selling Questions: 13. If you could have things any way you wish, 
 what would you change? 14. How would this affect the present situation? 15. What would motivate you to change? THE GUERRILLA GROUP
  • 101. GUERRILLA SELLING The 37 Magic Selling Questions: 16. Do you have a preference? 17. What has been your experience? 18. How do you know? 19. Is there anything else you’d like to see? THE GUERRILLA GROUP
  • 102. GUERRILLA SELLING The 37 Magic Selling Questions: 20. What would it be worth to you to solve this problem? 21. What would it cost, ultimately, if things remain as
 they are? 22. Are you working within a budget? 23. How are you planning to finance it? THE GUERRILLA GROUP
  • 103. GUERRILLA SELLING The 37 Magic Selling Questions: 24. What alternatives have you considered? 25. What benefit would you personally realize as
 a result? 26. How would others benefit? 27. How can I help? THE GUERRILLA GROUP
  • 104. GUERRILLA SELLING The 37 Magic Selling Questions: 28. Is there anything I’ve overlooked? 29. Are there any questions you’d like to ask? 30. What do you see as the next step? 31. Who else, besides yourself, will be involved in
 making the decision? THE GUERRILLA GROUP
  • 105. GUERRILLA SELLING The 37 Magic Selling Questions: 32. On a scale of 1 to 10, how confident do you feel
 doing business with us? What would it take to get that up to a [10]? THE GUERRILLA GROUP
  • 106. GUERRILLA SELLING The 37 Magic Selling Questions: 33. Are you working against a particular deadline? 34. How soon would you like to start? 35. When would you like to take delivery? THE GUERRILLA GROUP
  • 107. GUERRILLA SELLING The 37 Magic Selling Questions: 36. When should we get together to discuss this again? 37. Is there anything else you’d like for me to take 
 care of? THE GUERRILLA GROUP
  • 108. GUERRILLA SELLING The 37 Magic Selling Questions: Just like Aladdin, when you ask the right questions, you’ll never know what sort of magic you’ll set in motion. THE GUERRILLA GROUP
  • 109.
  • 110. GUERRILLA SELLING Five Steps in Finding Prospects: 5. Listen Actively to the Answers. THE GUERRILLA GROUP
  • 111. GUERRILLA SELLING Listen Actively & Visibly ● Maintain Eye Contact ● Use Verbal Attends: ● Use Non-verbal Attends: ● Take Visible Notes THE GUERRILLA GROUP
  • 112. GUERRILLA SELLING Listen Actively & Visibly ● Ask for Clarification ● Paraphrase ● Ask “Who, What, When, Where, How?” ● Don’t ask Why. THE GUERRILLA GROUP
  • 113.
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  • 116. GUERRILLA SELLING Step Two – 
 The Budget Stage ● Discomfort in Discussing Dollars –Avoids Sticker Shock –Defuses Price Anxiety ● You must get a specific amount. THE GUERRILLA GROUP
  • 117. GUERRILLA SELLING The About Face ● “Your price is too high.” ● “Too high? (pause) 
 When you say ‘too high’, what do you mean; ‘too high’ relative to what?” THE GUERRILLA GROUP
  • 118. GUERRILLA SELLING The About Face ● You’re always too expensive until they know what you deliver. –Engineering, Documentation, Drawings ● “We have no argument with those who sell for less. They know best what their product is worth.” THE GUERRILLA GROUP
  • 119. GUERRILLA SELLING Defending Your Price ● The Limbo –“I won’t pay any more than...” –“Can you explain to me how you arrived at that figure? What did you take into account?” –Ask them to itemize their calculation. THE GUERRILLA GROUP
  • 120. “In what way are they better for your application?” GUERRILLA SELLING Defending Your Price ● “They’re the same (or better)…” –Counter by asking for specifics –“In what way are they better for your application?” THE GUERRILLA GROUP
  • 121. “In what way are they better good deal on the first one.” “Give me a for your application?”! GUERRILLA SELLING Defending Your Price ● The First-timer –“Give me a good deal on the first one.” THE GUERRILLA GROUP
  • 122. “In what way are theydeal onfor your application?”! “Give me a good better the first one.” ! GUERRILLA SELLING Defending Your Price ● Moving Up the Launch –“I can do that, but there’s a rush charge.” ● Stopping the Countdown –“I can do that, but our price increase goes into effect next month.” THE GUERRILLA GROUP
  • 123. “In what way are theydeal onfor your application?”! “Give me a good better the first one.” ! GUERRILLA SELLING Defending Your Price ● Excuse me –“I’m sorry, I have to step out for a moment.” THE GUERRILLA GROUP
  • 124. “In what way are theydeal onfor your application?”! “Give me a good better the first one.” ! GUERRILLA SELLING Defending Your Price ● False Quote –“That’s interesting. I imagine that they must have a very good reason for selling at that price. –“But if prices were all the same, who would you choose?” –“This looks like a typo.” THE GUERRILLA GROUP
  • 125. “In what way are theydeal onfor your application?”! “Give me a good better the first one.” ! GUERRILLA SELLING Defending Your Price ● Quota Time –“How’s your quota looking this month?” –“Good question. How are your profit figures this month?” –If they press you, “I’m sorry, that’s not relevant to our discussion.” THE GUERRILLA GROUP
  • 126. “In what way are theydeal onfor your application?”! “Give me a good better the first one.” ! GUERRILLA SELLING Defending Your Price ● “Only price is important…” –Call their bluff –“I get to choose when we deliver.” –“I get to select the specification.” THE GUERRILLA GROUP
  • 127. GUERRILLA SELLING Why you don't want price shoppers as customers ● They gobble up your capacity ● You establish a precedent ● They don’t appreciate quality THE GUERRILLA GROUP
  • 128. GUERRILLA SELLING Why you don't want price shoppers as customers ● They’re less discerning ● They’re more demanding ● They’re often disloyal ● Nobody ever gets fired for paying too much. THE GUERRILLA GROUP
  • 129. GUERRILLA SELLING Why you don’t want price shoppers as customers On a 35% margin, if you cut your price by 10%, you have to DOUBLE your sales to make up the difference. THE GUERRILLA GROUP
  • 130. GUERRILLA SELLING Do the Math Total Sales — Cost of Goods Sold Gross Margin — Variable Cost of Sales — Fixed G&A Net Profit $1,000,000 $650,000 $350,000 $150,000 $200,000 $ 100% 65% 35% 15% 20% 0 Potential Profit 20¢ THE GUERRILLA GROUP
  • 131. GUERRILLA SELLING Do the Math Total Sales — Cost of Goods Sold Gross Margin — Variable Cost of Sales — Fixed G&A $900,000 $650,000 $250,000 $135,000 $200,000 100% 72% 28% 15% 22% Net Profit $ -85,000 Potential Profit 11¢ THE GUERRILLA GROUP
  • 132. GUERRILLA SELLING You have to sell $1,801,801.80 80% increase in REVENUE but DOUBLE the unit sales just to break even. THE GUERRILLA GROUP
  • 133. GUERRILLA SELLING What to don when they really CAN get it cheaper ● Compared to what? –What the customer REALLY wants is . . . –YOUR product –YOUR service –YOUR reputation –and THEIR price. THE GUERRILLA GROUP
  • 134. GUERRILLA SELLING What to Say when you’re asked to cut your price: ● “Hmmmm. . . That’s expensive.” –“We have no argument with those who sell for less. They know best what their product is worth.” THE GUERRILLA GROUP
  • 135. GUERRILLA SELLING What to Say when you’re asked to cut your price: ● “If you give me 20% off, I’ll sign right now.” –“Do you make that offer to your customers?” THE GUERRILLA GROUP
  • 136. GUERRILLA SELLING What to Say when you’re asked to cut your price: ● “Why are you so much more expensive than (the competition)?” ● “I RILLY wish I could, but. . .” ● “What do I tell my next customer . . .” THE GUERRILLA GROUP
  • 137. GUERRILLA SELLING What to Say when you’re asked to cut your price: ● “I’d rather justify my price now, than have to apologize for a failed product later.” ● “What makes you think that I wouldn’t give you the best possible price right up front?” THE GUERRILLA GROUP
  • 138. GUERRILLA SELLING What to Say when you’re asked to cut your price: ● “It’s a lot like buying oats. If you want good, clean oats, you pay a fair price. If you’re willing to settle for oats which have already been through the horse, well . . .” THE GUERRILLA GROUP
  • 139. GUERRILLA SELLING You Shouldn’t Negotiate: ● When you’re sold out ● When the demands are unethical ● When you’re time pressured ● When they act in bad faith ● When waiting would improve your position. THE GUERRILLA GROUP
  • 140. GUERRILLA SELLING What to do with Difficult, Demanding or Dishonest Customers? ● Refer them to the competition. THE GUERRILLA GROUP
  • 141.
  • 142. GUERRILLA SELLING Develop Strong Rationales ● Need . . . ● Because . . . ● Only . . . THE GUERRILLA GROUP
  • 143.
  • 144. GUERRILLA SELLING Sell the Total Product Generic Expected Augmented Potential THE GUERRILLA GROUP
  • 145. GUERRILLA SELLING Customers Will Pay More: ● Quality ● Authenticity ● Stability ● Reliability ● Social or Ecological Values THE GUERRILLA GROUP
  • 146. GUERRILLA SELLING Customers Will Pay More: ● Knowledgeable salespeople ● Reputation ● Partnership ● Consistency ● Customization THE GUERRILLA GROUP
  • 147. GUERRILLA SELLING Customers Will Pay More: ● Authority ● Popularity ● Exclusivity ● Scarcity ● Disposal THE GUERRILLA GROUP
  • 148. GUERRILLA SELLING Customers Will Pay More: ● Innovation ● Miniaturization ● Ruggedization ● Availability ● Delivery THE GUERRILLA GROUP
  • 149. GUERRILLA SELLING Customers Will Pay More: ● Expediting ● Flexibility ● Financing ● Advanced technology ● Arrives in perfect condition THE GUERRILLA GROUP
  • 150. GUERRILLA SELLING Customers Will Pay More: ● Problems fixed quickly ● Environmentally friendly –78% Said they would pay $2,000 more for a car that gets 35 mpg ● Benefit a third party THE GUERRILLA GROUP
  • 151. GUERRILLA SELLING Customers Will Pay More: ● Local Sourcing ● Brand Names ● Referral THE GUERRILLA GROUP
  • 152. GUERRILLA SELLING Customers Will Pay More: ● Reduced liability ● More Fun. THE GUERRILLA GROUP
  • 153. GUERRILLA SELLING The Gradient If money were no object . . . Price What we do is . . . Overhead If all you want is . . . THE GUERRILLA GROUP
  • 154. GUERRILLA SELLING Realize Your Profit Potential ● Shop your competition ● Stop telegraphing that it’s negotiable ● Manage damaging information THE GUERRILLA GROUP
  • 155. “Discouraging data on that new antidepressant.”
  • 156. GUERRILLA SELLING Realize Your Profit Potential ● The Pre-emptive Strike ● Expect the Sale ● Avoid Scope Seep ● Invoice $ 0 cost items ● Negotiate terms, not price. THE GUERRILLA GROUP
  • 157. GUERRILLA SELLING Realize Your Profit Potential ● Offer bonus goods or services instead ● Guarantee everything ● DOUBLE it. THE GUERRILLA GROUP
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  • 191. GUERRILLA SELLING Thank You! ● ● ● ● Join my network on LinkedIn Friend me on Facebook Follow me on Twitter @OrvelRay OrvelRay@GuerrillaGroup.com THE GUERRILLA GROUP