Anger Management at Work

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Anger Management at Work
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Aim of publication

To introduce the reader to Anger
Management in the Workplace


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Learning Objectives

 After developing the KeyPoints outlined in this publication,
you should be able:
☺ understanding anger
☺ managing stress
☺ arguing without anger
☺ expressing anger appropriately
☺ countering anger
☺ letting go of anger
☺ taking control


Anger Management at Work - Sections list

☺ Experiencing Anger
☺ Managing Your Anger


Anger Management at Work – Summary
☺ Like most people, you have probably become
angry at work.
☺ A disagreement with a coworker or manager
could make you lose your temper and voice
your anger, but is this really a good idea?
☺ What will your coworkers or manager think
of your outburst?
☺ While confronting anger in the workplace is
inevitable, it's important to minimize your
angry thoughts, emotions and behaviors, and
channel your energy into more constructive
activities.


(Section 1) Experiencing Anger – Summary
☺ Like most people, you have probably gotten
angry while at work.
☺ A disagreement with a colleague or manager
during a business meeting could make you
lose your temper.
☺ By developing these KeyPoints, you could
learn why people become angry and
recognize how you express your own anger.
☺ You might also learn simple techniques to
minimize angry emotions, thoughts, and
behaviors.
☺ Since you may have to deal with other
people's anger at work, you will also learn
what to do when you encounter angry
people.


(Section 1) Experiencing Anger – HighPoints
☺ Understanding Anger
☺ Tackling Anger at Its Roots
☺ Encountering Angry People


(Section 1) HighPoints - Understanding Anger
☺ recognize the benefits of understanding
anger.
☺ match the steps of the anger process to
examples.
☺ identify examples of the causes of anger.
☺ identify the types of anger.
☺ match the types of anger to examples of
each.


(Section 1) HighPoints - Tackling Anger at Its Roots
☺ identify the benefits of understanding how
to address anger at its roots.
☺ identify examples of ways to manage anger-
causing stress.
☺ match techniques for taking control of anger
to examples.
☺ identify the techniques for changing angry
behavior to assertive behavior.
☺ manage angry behavior appropriately in a
business scenario.


(Section 1) HighPoints - Encountering Angry People
☺ identify the benefits of knowing how to
handle an angry person.
☺ identify examples of how to help a person
deal with anger.
☺ respond appropriately to help an angry
person deal with anger in a specific business
scenario.
☺ identify examples of methods for responding
to an angry person.
☺ respond appropriately to an angry person in
a given scenario.
☺ match behavior that is appropriate during an
argument to examples.
☺ employ appropriate behavior during an
argument in a business scenario.


(Section 2) Managing Your Anger – Summary
☺ You are angry and you want to let everyone
know it. But, is this really a good idea?
☺ What will your colleagues or your supervisor
think of your outburst? Is there something
that you could do to control your anger?
☺ The KeyPoints here will help you manage
your anger so that you will be less angry
and will be able to channel your energy into
more constructive activities.
☺ You will learn the stages of managing your
anger and techniques that will be useful for
preventing your anger from getting out of
control.


(Section 2) Managing Your Anger – Summary
☺ This could provide techniques that a
motivated person can use to deal with
manageable anger.
☺ However, these techniques do not replace
counseling or other professional assistance
where such attention is appropriate.


(Section 2) Managing Your Anger – HighPoints
☺ First Steps in Handling Anger
☺ Dealing with Initial Anger


(Section 2) HighPoints - First Steps in Handling Anger
☺ recognize the benefits of learning the first
steps in handling anger.
☺ identify the steps for taking an anger time-
out.
☺ employ the appropriate steps for taking an
anger time-out, given a business scenario.
☺ identify examples of the techniques used to
appropriately release anger.


(Section 2) HighPoints - Dealing with Initial Anger
☺ identify the benefits of understanding how
to deal with initial feelings of anger.
☺ select examples of questions that help
clarify the cause of one's anger.
☺ identify the thinking styles that can distort
thinking and cause anger.
☺ apply the appropriate technique to counter
the distorted thinking style that causes
anger, in a given scenario.
☺ determine whether a given comment is a
personal attack or professional feedback, in
a given scenario.
☺ employ the actions for depersonalizing
feelings of anger, in a given scenario.


(Section 2) HighPoints - Solving the Anger Problem
☺ recognize the benefit of solving the problem
that is causing one's anger.
☺ select examples of questions to ask oneself
when deciding to take action.
☺ determine whether to take action, in a given
anger scenario.
☺ sequence examples of the steps for solving
the problem that is causing one's anger.
☺ solve a specific problem causing anger, in a
scenario.
☺ match the rules for expressing anger
appropriately to examples of each.


(Section 2) HighPoints - Solving the Anger Problem
☺ apply the rules for expressing anger
appropriately.
☺ identify examples of effective techniques
for letting go of anger.
☺ apply the techniques to let go of anger in a
given scenario.


Anger Management at Work – Conclusion
☺ At this point you should be able to be
familiar with the following:
• managing stress.
• helping an angry person.
• arguing without anger.
• expressing anger appropriately.
• countering anger.
• depersonalizing anger.
• letting go of anger.
• taking control.
• responding to anger.
• understanding anger.


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