1. OzLINK Customer Success Story
Distribeauty UK
Distribeauty UK Warehouse Makeover Drives Growth
With OzLINK
At a Glance:
Distribeauty UK is a UK-based eCommerce retailer of affordable and high quality
makeup and beauty products. Distribeauty’s philosophy is that beauty comes from
within and it's their goal to enable every woman to look and feel her personal best
through the perfect blend of both the inner and outer person. This philosophy, and
exceptional products have led to brilliant growth. In order to support that growth
without compromising customer satisfaction and to control distribution costs,
Distribeauty UK implemented a cloud-based warehouse solution with NetSuite and
OzLINK.
Industry:
eCommerce, Health and Beauty
Oz Solutions: OzLINK Mobile, OzLINK Shipping
Applications: NetSuite
“The staff at OzLINK worked
closely and patiently with us to
design and integrate OzLINK
and our systems to NetSuite“
-Liam McCumiskey,
Commercial Manager,
Distribeauty UK
Key Benefits:
 Support 100% annual revenue growth, while limiting warehouse staff
increases to 10%
 Improved pick time and accuracy saving over £45K per year
 Streamlined shipping process with Royal Mail and other carriers across
Europe, improving customer satisfaction
The Challenge:
Distribeauty UK has an ever-expanding product set, with products to beautify their
customers’ eyes, lips, and face, as well as many accessories. However, many products have similar packaging, and also come in multiple options, making picking and
fulfillment very challenging. This was further exacerbated by their growth and the
need for new warehouse staff to be productive as quickly as possible. The specific
issues they faced were:
 The process of picking, and packing using a paper process was simply too
labor intensive
 The mix of SKUs and products create picking issues, compromising
customer satisfaction
 Visibility and integration with shipping limited their ability to allocate the right
resources and provide customer order status
The Solution:
Distribeauty UK turned to OzLINK and NetSuite to provide an end-to-end order
management solution, with visibility, automation, and control right to the warehouse
floor. With OzLINK Mobile, warehouse staff simply receive the next sales order to
be fulfilled directly to their scanning device. Since OzLINK is connected real time to
NetSuite, the order status is always accurate for operations management, the customer care team, and the end consumer. Furthermore, they leverage a combination
pick ticket and shipping label to cut down on shipping errors. The results include:
 Barcode scanning increasing order accuracy
 The integration of Royal Mail provides tracking numbers and shipment
notifications, increasing customer satisfaction
 Better inventory accuracy due to cycle counting with OzLINK Mobile
O Z D E VE L OP ME N T , I N C .
Phone: 508-366-1969
sales@ozdevelopment.com
www.ozdevelopment.com