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Natural Hazards: Are You
Exposed and Are You Ready for
          the Next Big Event?



                     Keith Kremkow and Paul Chiplock
                                     March 17, 2011


      Leadership, Knowledge, Solutions…Worldwide.
The Hazards and Exposure
Presidential Disaster Declarations 1965–2003


  Earthquakes
  Floods
  Hurricanes
  Landslides
  *Tornadoes
  Tsunamis
  Volcanoes
  Wildfires


  *Not included

Marsh—Leadership, Knowledge, Solutions…Worldwide.   2
U.S Earthquake Exposure—USGS




Marsh—Leadership, Knowledge, Solutions…Worldwide.   3
Average Number Earthquakes per Year—Magnitude 5+




Marsh—Leadership, Knowledge, Solutions…Worldwide.   4
Damage Causing Earthquakes 1750–1996




Marsh—Leadership, Knowledge, Solutions…Worldwide.   5
Rank of States with Most 3.5M+ Earthquakes 1974–2003




Marsh—Leadership, Knowledge, Solutions…Worldwide.      6
River Flood Exposure




Marsh—Leadership, Knowledge, Solutions…Worldwide.   7
Flood Disaster Declarations by President 1965–2003


                                                    Caused by
                                                    hurricanes,
                                                    weather
                                                    systems,
                                                    snowmelt,
                                                    failure of
                                                    levees/dams,
                                                    and inadequate
                                                    drainage
                                                    One declaration
                                                    Two
                                                    declarations
                                                    Three
                                                    declarations
                                                    Four or more
                                                    declarations


Marsh—Leadership, Knowledge, Solutions…Worldwide.                     8
Counties with Most Repetitive Flood Losses
(2 or more claims of $1,000+ in any 10 years)




Marsh—Leadership, Knowledge, Solutions…Worldwide.   9
Marsh—Leadership, Knowledge, Solutions…Worldwide.   10
Tracks and Intensity of All Recorded Tropical Storms




     National Oceanic and Atmospheric Administration

Marsh—Leadership, Knowledge, Solutions…Worldwide.      11
Landslide Potential


                                                    Caused by
                                                    severe storms,
                                                    earthquakes,
                                                    volcanic
                                                    activity, coastal
                                                    wave attack,
                                                    wildfire
                                                    Very high
                                                    potential.
                                                    High potential.
                                                    Moderate
                                                    potential.
                                                    Can occur in
                                                    black areas, but
                                                    potential is low.

Marsh—Leadership, Knowledge, Solutions…Worldwide.                   12
Average # Tornadoes and Fatalities Per Year 1961–1990




Marsh—Leadership, Knowledge, Solutions…Worldwide.       13
Months of Peak Tornado Occurrence 1950–1991




Marsh—Leadership, Knowledge, Solutions…Worldwide.   14
Marsh—Leadership, Knowledge, Solutions…Worldwide.   15
Seven Earthquake Induced Tsunami Events 900-1964


                                                    *Prince William
                                                    Sound, Alaska,
                                                    1964, 9.2M
                                                    Chile, 1960, 9.5 M
                                                    Alaska, 1946, 7.3M
                                                    Puerto Rico/Mona
                                                    Rift, 1918, 7.3M to
                                                    7.5M
                                                    Virgin Islands,
                                                    1867, magnitude
                                                    undetermined
                                                    Cascadia, 1700, 9M
                                                    Puget Sound, 900,
                                                    7.5M.


Marsh—Leadership, Knowledge, Solutions…Worldwide.                     16
Volcano Hazards and Activity During Past 10,000 Years


                                                    Red triangles are
                                                    volcano locations.
                                                    Dark-orange
                                                    areas have a
                                                    higher volcanic
                                                    hazard; light-
                                                    orange areas
                                                    have a lower
                                                    volcanic hazard.
                                                    Dark-gray areas
                                                    have a higher ash
                                                    fall hazard; light-
                                                    gray areas have
                                                    a lower ash fall
                                                    hazard.

Marsh—Leadership, Knowledge, Solutions…Worldwide.                      17
Wildfires Greater Than 250 Acres 1980–2003




Marsh—Leadership, Knowledge, Solutions…Worldwide.   18
Analysis of
Natural Hazard Exposures
Which Natural Hazards Can Be Modeled?


  Earthquake
  Flood—Recommended only for large number of locations
  Hurricane
  Severe thunderstorms
   – Tornadoes
   – Wind gusts at least 58 mph
   – Hail at least 3/4 inch in diameter

  Wildfires—Currently only California




Marsh—Leadership, Knowledge, Solutions…Worldwide.        20
What are the benefits of Natural Hazards Modeling?


  Assist in financially quantifying the exposure:
   – Make informed risk management decision on deductibles and limits
   – Educate upper management on exposure and options
   – Identify which locations are driving the premium

  Support other risk management initiatives
   – Business continuity planning
   – Supply chain analysis

  Enhance data quality for marketing




Marsh—Leadership, Knowledge, Solutions…Worldwide.                   21
Model Limitations


  Earthquake financial impact pertains exclusively to damage caused
  directly by earthquake induced ground motion
  Flood financial impact pertains exclusively to damage caused directly
  by river flooding
  Hurricane financial impact pertains exclusively to damage caused
  directly by hurricane induced wind forces and collateral damage from
  storm surge
  Severe thunderstorm financial impact pertains exclusively to damage
  caused directly by wind gusts > 58 mph, tornadoes, and hail larger
  than ¾ inch
  Damage for all models includes building damage, associated contents
  damage, and business interruption (loss of use)

Marsh—Leadership, Knowledge, Solutions…Worldwide.                         22
Model Limitations


  Financial impact does not include secondary damage from:
   – Fire and explosion (fire following optional for earthquake)
   – Flooding, such as from a tsunami, or failure of flood protective
     device (dam, levee, sea wall, etc.)
   – Interdependencies, contingent business interruption
   – Liabilities, fines, fees, pollution, extra expense
   – Governmental action, code revisions, constructive loss
   – Property of others, worker’s compensation cost
   – General liability losses by a third party party




Marsh—Leadership, Knowledge, Solutions…Worldwide.                       23
Key Parameters Impacting Damage


Earthquake                                    Hurricane
  Building construction                         Building construction
   – Load bearing structural details             – Building shell
   – Year built                                  – Year built
   – Number of stories                           – Number of stories

  Occupancy                                     Occupancy
  Distance to fault                             Distance to coast
  Soil conditions                               Ground roughness
   – At fault and at site
   – Between fault and site




Marsh—Leadership, Knowledge, Solutions…Worldwide.                       24
Minimum Required Information


  Building, contents and business interruption values by building
  Postal street address including zip code (latitude and longitude in
  decimal format preferred)
  Occupancy (critical)
  Primary Building Characteristics
   – Structural load bearing classification
   – Number of stories
   – Year built and year last major building code related structural
     upgrade
  Details on how deductibles applied, if used in analysis



Marsh—Leadership, Knowledge, Solutions…Worldwide.                       25
Additional Information


  Secondary construction characteristics—Specific to natural hazard
  being modeled
  If detailed primary construction not available, model uses weighted
  average construction for occupancy in geographical region
    – Does not necessarily default to worst case
    – May be better or worse compared to actual

  Construction information not used for River Flood model




Marsh—Leadership, Knowledge, Solutions…Worldwide.                       26
What are the deliverables?


  Aggregate Exceeding Probabilities (AEP)
   – Probability loss level will be exceeded by one or more events in a
     year
   – Used to choose an annual aggregate limit (earthquakes)

  Occurrence Exceeding Probabilities (OEP)
   – Probability loss level will be exceeded by one event in a year
   – Used to choose an occurrence limit (hurricanes)

  AEP and OEP Loss levels associated with various return periods
  Average Annual Loss for portfolio and by location
   – Portfolio AAL can identify base premium
   – Location AALs can identify premium drivers


Marsh—Leadership, Knowledge, Solutions…Worldwide.                         27
Sample AEP/OEP Table




Marsh—Leadership, Knowledge, Solutions…Worldwide.   28
Portfolio Average Annual Loss Metrics




Marsh—Leadership, Knowledge, Solutions…Worldwide.   29
Location Average Annual Loss Analysis




Marsh—Leadership, Knowledge, Solutions…Worldwide.   30
Natural Hazard Modeling


Data Quality is Key to Obtaining a Credible Analysis




Marsh—Leadership, Knowledge, Solutions…Worldwide.      31
Preparing for the Next Big Event




“By failing to prepare, you are preparing to fail!” ~Benjamin Franklin~

“Disasters are the final exam for a community, when they have not even taken
the course.” ~D. O’Nieal, Superintendent of the National Fire Academy~
Threats and Exposures Have Been Determined


Natural Hazards          Medical/Health           Man-Made/               Security/Violence/
                           Medical Emergency      Technological           Terrorism
  Earthquake               Pandemic Flu             Fire                    Crime and Violent
  Flood                    Infectious Disease       Natural Gas Leak        Behavior
  Hurricane                                         Hazardous Material      Civil Unrest
  Severe Lightning                                  Spill/Leak/Release      Active Shooter
  (Thunderstorms)                                   Utility Failure         Death or Suicide
  Tornadoes                                         Structural Collapse     Attempt at Campus
  Wind Gusts                                        Confined Space          Bomb Threat
  Hail                                              Rescue                  Suspicious
  Wildfires (CA)                                    Entrapment/High         Package/Mail
  Snow Loads                                        Angle Rescue            Threats
  Ice                                               Elevator Emergency      Missing/Lost/
  High                                              Adjacent Facility     Abducted
  Temperatures                                      Incident                Hostage Situation
  Tsunami                                           Transportation          Sexual Assaults
  Volcano                                           Incident                Terrorism—CBRNE
                                                                            Violence in the
                                                                            Workplace


  Marsh—Leadership, Knowledge, Solutions…Worldwide.                                   33
What Should Colleges and Universities Do Next?


Develop or update a campus Emergency Response Plan that:
   Is based upon sound data and information
   Is campus specific
   Establishes a mission or priorities
   Addresses all four phases of emergency management
   Takes an all-hazards approach
   Adopts an Emergency Management System
   Establishes roles and responsibilities
   Addresses protective actions
   Address response before, during and after the natural hazard event
   Includes training and exercises



  Marsh—Leadership, Knowledge, Solutions…Worldwide.                     34
List your Situations and Assumptions


Situations
   The campus:
    – Is in a flood plain
    – Is in an area with high frequency of tornadoes
Assumptions
     Local and Regional emergency response services may not be
     available
     Utilities may be interrupted
     Major roads, overpasses, bridges, and local streets may be damaged
     Buildings and structures may be damaged
     Damage may cause injuries and displacement of students and staff
     Normal suppliers may not be able to deliver materials
     Contact with the university community may be interrupted.



Marsh—Leadership, Knowledge, Solutions…Worldwide.                  35
Establish Your Mission or Priorities


     Save and Protect Lives (Support of Health, Safety and Basic Care
     Services)
     Manage immediate communications and information regarding
     emergency response operations and campus safety
     Manage University capabilities and resources effectively in the
     emergency response
     Minimize Property Damage
     Provide essential services and operations
     Maximize Restoration
     Maximize Resumption of Educational and Campus Operations



Marsh—Leadership, Knowledge, Solutions…Worldwide.                       36
Address the Four Phases of Emergency Management




                                            US Dept of Education, ERCM Technical Assistance Center


Marsh—Leadership, Knowledge, Solutions…Worldwide.                                            37
Four Phases of Emergency Management


Prevention                                                                   Natural Hazard
Mitigation —Step taken to reduce, eliminate or avoid damage from a hazard.   Analysis
- Building                                                                   Planning
  Design                                                                     Education
- Maintenance                                                                Training
- Early
  Warning



Incident Command                                                             Incident
Damage Assessment                                                            Command
Cleanup                                                                      Shelter-In-Place
Repair                                                                       Evacuation
Reconstruction                                                               Closure

Marsh—Leadership, Knowledge, Solutions…Worldwide.                                       38
National Response Plan (NRP)


  Issued February 28, 2003, Homeland Security Presidential
  Directive 5 (HSPD-5), called for the creation of a National
  Response Plan (NRP) to “integrate Federal Government
  domestic prevention, preparedness, response, and recovery
  plans into one all-discipline, all-hazards plan”.

  The purpose of the NRP is to enhance the ability of the United
  States to prepare for and to manage domestic incidents by
  establishing a single, comprehensive national approach.




 Marsh—Leadership, Knowledge, Solutions…Worldwide.                 39
All-Hazards Approach to Planning


  “All-hazards” does not literally mean being prepared for any and all
  hazards that might manifest themselves in an organization.
  What it does mean is that there are things that commonly occur in many
  kinds of disasters, such as the need for emergency notification and
  communications, a command and control structure (emergency
  management), protective actions (evacuation, shelter-in-place, lockdown),
  etc., that can be addressed in a general plan and that plan can provide
  the basis for responding to unexpected events.
  All-Hazards planning adopts a conceptual and management approach
  that uses the same set of management arrangements to deal with all
  types of hazards and focuses on the development of capacities and
  capabilities that are critical to preparedness for a full spectrum of man-
  made and natural disasters, regardless of the cause.


Marsh—Leadership, Knowledge, Solutions…Worldwide.                          40
National Incident Management System (NIMS)



   Under the NRP, a National Incident Management System
   (NIMS) was developed to provide a consistent nationwide
   framework to standardize incident management practices and
   procedures to ensure that Federal, State, and local governments
   can work effectively and efficiently together to prepare for,
   respond to, and recover from domestic incidents, regardless of
   cause, size, or complexity.

   NIMS adopted the basic tenets of the Incident Command System
   (ICS) as its foundation.

   NIMS mandates use of ICS.




Marsh—Leadership, Knowledge, Solutions…Worldwide.                    41
Incident Command System




Marsh—Leadership, Knowledge, Solutions…Worldwide.   42
Incident Command System




Marsh—Leadership, Knowledge, Solutions…Worldwide.   43
Incident Command System—2 Sample Organizational
Charts




Marsh—Leadership, Knowledge, Solutions…Worldwide.   44
ICS is Required!


  Federal law mandates the use of ICS for all hazardous material
  incidents (1910.120(q)(3)).

  Compliance with NRP and HSPD-5 will be mandatory for all
  federal agencies and in order to remain eligible for federal
  funding, state governments must modify existing incident
  management and emergency operations plans.

  Organizations seeking federal grant monies for emergency
  response planning and exercises must adopt ICS (e.g. k-12
  Schools).

  Some State Supported Colleges and Universities are required to
  be National Incident Management System Compliant.


Marsh—Leadership, Knowledge, Solutions…Worldwide.                  45
Incident Command and Control


   Identify WHO will be involved in the campus emergency response
   Recruit and form a Campus Emergency Management Team based
   on the Incident Command System Model
   Establish a campus Emergency Operations Center and assign
   responsibilities.



                                                             Will Incident
                                                            Command and
                                                              Control be
                                                              finished at
                                                            5:00 P.M. each
                                                                 day?




Marsh—Leadership, Knowledge, Solutions…Worldwide.                      46
Command Center Supplies

    Computers and Printers                    Electric Lanterns
    Fax Machine                               Writing Tablets
    Telephones                                Pens, Pencils Markers
    ID/Credentials                            Clipboards/Flipcharts
    ERP Manual                                Post It Notes
    ERP Forms                                 Scotch/Masking/Duct Tapes
    Floor Plans                               Push Pins
    Evacuation Drawings                       Staples
    Local Map of Area                         Paper Clips
    Telephone Directories                     Plastic Page Protectors
    Area Telephone Book                       First Aid Kit
    Extra Two-way Radios                      Bloodborne Kit
    Disposable or Digital Cameras
    Dictaphone/Tape Recorder
    Flashlights


Marsh—Leadership, Knowledge, Solutions…Worldwide.                         47
Establish Roles and Responsibilities


   Emergency Response Planning Committee
   Executive Team or Group
   Emergency Response Team
   Incident Management Team
   Damage Assessment Team(s)
   Recovery Team(s)




Marsh—Leadership, Knowledge, Solutions…Worldwide.   48
Protective Actions—Will Depend on Available Time to
Respond

                                                    Natural Hazard           Warning Time
  Evacuation
                                                    Earthquake       None
  Shelter-In-Place                                  Flood/Flash      Days/Minutes to Hours
                                                    Flood
  Lockdown (N/A for Natural Hazards)                Hurricane        Days
                                                    Lightning        Minutes to Hours
                                                    Tornadoes        Minutes to Hours
                                                    Wind Gusts       Hours to Days
                                                    Hail             Minutes to Hours
                                                    Wildfires (CA)   Hours to Days
                                                    Snow Loading     Hours to Days
                                                    Ice              Hours to Days
                                                    High             Days
                                                    Temperatures
                                                    Tsunami          Hours


Marsh—Leadership, Knowledge, Solutions…Worldwide.                                            49
Emergency Supply Inventory




Marsh—Leadership, Knowledge, Solutions…Worldwide.   50
Emergency Alert System


   In the ERP, describe how your Emergency Alert System works
    – Who is in charge of the system
    – Who has the authority to activate the system
    – Pre-scripted alert messages
    – Who receives alert messages
    – Limitations of the system


   Develop and maintain a written Emergency Communications Plan




Marsh—Leadership, Knowledge, Solutions…Worldwide.                 51
Obtain Mutual Aid Agreements


    A mutual aid agreement is a written agreement between agencies or
    jurisdictions in which they agree to assist each other on request by
    furnishing personnel and equipment.
    Provides a mechanism to quickly obtain emergency assistance in the
    form of personnel, equipment, materials, and other associated
    services.




     As with any binding agreement, it should not be used without first
                   consulting your legal representatives!!!!



Marsh—Leadership, Knowledge, Solutions…Worldwide.                          52
Maintain Emergency Telephone Contact Lists


   Internal
   Local Agencies
   State
   Federal
   Vendors
   Contractors




Marsh—Leadership, Knowledge, Solutions…Worldwide.   53
Use Plain English in Communication……Why?


       EMT = Emergency Medical Treatment
       EMT = Emergency Medical Technician
       EMT = Emergency Management Team
       EMT = Eastern Mediterranean Time (GMT+0200)
       EMT = Effective Methods Team
       EMT = Effects Management Tool
       EMT = El Monte, CA (airport code)
       EMT = Electron Microscope Tomography
       EMT = Email Money Transfer


Marsh—Leadership, Knowledge, Solutions…Worldwide.    54
The Road to Recovery May be Long and…
You May Have to Break Some Rules
 Damage assessment
 Physical/structural repair
 Mass care needs (food, water, shelter, clothing, etc.)
 Psychological/emotional recovery (students, faculty, staff)
 Contacting displaced staff (have a call plan in place)
 Cross Training
 Restoration of academic learning
 Reopening and re-entry issues
     Alternate office operations (continuity of operation issues)
     Alternate campus classrooms
     Cancelled rescheduled events
     Alternate housing
     Emergency plan to admit/register new students
 Donated goods
 Volunteer Program
 Memorials, funerals, anniversary dates, site visits
 Review and evaluation of plans

Marsh—Leadership, Knowledge, Solutions…Worldwide.                   55
Recovery


   Who is in control?
   Who is authorized to write the checks?
   How is your university’s response organized?
   How is your university going to fit into community response?
   How is communication handled during this phase?
   How are offices and departments going to coordinate and work
   together?




 Continue as long as you can under the Incident Command System



Marsh—Leadership, Knowledge, Solutions…Worldwide.                 56
Recovery—Communication Will Be Key!

Be prepared to be creative and have alternate methods of communication
  Constantly update information internally and externally
  Use your university website, radio station, newspaper, etc.
  Each department needs an emergency list (know who to contact and
  who will contact you)




 Marsh—Leadership, Knowledge, Solutions…Worldwide.                       57
Training and Testing

   Develop and implement a strategy for training and testing your plan.
   Training should include:
    – Executive Team

    – Emergency Response Team/Incident Management Team

    – Faculty, Students and Staff

   Incident Command System Training is a must
   Revise the ERP based on lessons learned from training, exercises
   and/or actual emergencies.




Marsh—Leadership, Knowledge, Solutions…Worldwide.                         58
Practice Your Preparedness Through
Formal Training Exercises

Tabletop Exercises
   Simulates an emergency situation in an informal, stress-free
   environment
   Is designed to elicit discussion as participants examine and resolve
   problems based on existing Emergency Response Plan
   Is scenario driven
   Focuses on the University’s Emergency Response Team (ERT) and
   their roles and responsibilities
   Intended to build emergency management skills and confidence
   within the University’s Emergency Response Team Members
   Used to validate your plan

Marsh—Leadership, Knowledge, Solutions…Worldwide.                         59
Closing Suggestions

     Know your exposures and threats
     Have an up-to-date Emergency Response Plan in place
     Seize leadership opportunities
     Be willing to do any job—“It is not in my job description” does not
     work.
     Communicate effectively
     Be flexible and prepared to make decisions outside of the “rules”
     Document, Document, Document
     Try to get back to core business as quickly as you can




 Marsh—Leadership, Knowledge, Solutions…Worldwide.                         60
Leadership, Knowledge, Solutions…Worldwide.

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13 natural hazards are you exposed

  • 1. Natural Hazards: Are You Exposed and Are You Ready for the Next Big Event? Keith Kremkow and Paul Chiplock March 17, 2011 Leadership, Knowledge, Solutions…Worldwide.
  • 2. The Hazards and Exposure
  • 3. Presidential Disaster Declarations 1965–2003 Earthquakes Floods Hurricanes Landslides *Tornadoes Tsunamis Volcanoes Wildfires *Not included Marsh—Leadership, Knowledge, Solutions…Worldwide. 2
  • 4. U.S Earthquake Exposure—USGS Marsh—Leadership, Knowledge, Solutions…Worldwide. 3
  • 5. Average Number Earthquakes per Year—Magnitude 5+ Marsh—Leadership, Knowledge, Solutions…Worldwide. 4
  • 6. Damage Causing Earthquakes 1750–1996 Marsh—Leadership, Knowledge, Solutions…Worldwide. 5
  • 7. Rank of States with Most 3.5M+ Earthquakes 1974–2003 Marsh—Leadership, Knowledge, Solutions…Worldwide. 6
  • 8. River Flood Exposure Marsh—Leadership, Knowledge, Solutions…Worldwide. 7
  • 9. Flood Disaster Declarations by President 1965–2003 Caused by hurricanes, weather systems, snowmelt, failure of levees/dams, and inadequate drainage One declaration Two declarations Three declarations Four or more declarations Marsh—Leadership, Knowledge, Solutions…Worldwide. 8
  • 10. Counties with Most Repetitive Flood Losses (2 or more claims of $1,000+ in any 10 years) Marsh—Leadership, Knowledge, Solutions…Worldwide. 9
  • 12. Tracks and Intensity of All Recorded Tropical Storms National Oceanic and Atmospheric Administration Marsh—Leadership, Knowledge, Solutions…Worldwide. 11
  • 13. Landslide Potential Caused by severe storms, earthquakes, volcanic activity, coastal wave attack, wildfire Very high potential. High potential. Moderate potential. Can occur in black areas, but potential is low. Marsh—Leadership, Knowledge, Solutions…Worldwide. 12
  • 14. Average # Tornadoes and Fatalities Per Year 1961–1990 Marsh—Leadership, Knowledge, Solutions…Worldwide. 13
  • 15. Months of Peak Tornado Occurrence 1950–1991 Marsh—Leadership, Knowledge, Solutions…Worldwide. 14
  • 17. Seven Earthquake Induced Tsunami Events 900-1964 *Prince William Sound, Alaska, 1964, 9.2M Chile, 1960, 9.5 M Alaska, 1946, 7.3M Puerto Rico/Mona Rift, 1918, 7.3M to 7.5M Virgin Islands, 1867, magnitude undetermined Cascadia, 1700, 9M Puget Sound, 900, 7.5M. Marsh—Leadership, Knowledge, Solutions…Worldwide. 16
  • 18. Volcano Hazards and Activity During Past 10,000 Years Red triangles are volcano locations. Dark-orange areas have a higher volcanic hazard; light- orange areas have a lower volcanic hazard. Dark-gray areas have a higher ash fall hazard; light- gray areas have a lower ash fall hazard. Marsh—Leadership, Knowledge, Solutions…Worldwide. 17
  • 19. Wildfires Greater Than 250 Acres 1980–2003 Marsh—Leadership, Knowledge, Solutions…Worldwide. 18
  • 21. Which Natural Hazards Can Be Modeled? Earthquake Flood—Recommended only for large number of locations Hurricane Severe thunderstorms – Tornadoes – Wind gusts at least 58 mph – Hail at least 3/4 inch in diameter Wildfires—Currently only California Marsh—Leadership, Knowledge, Solutions…Worldwide. 20
  • 22. What are the benefits of Natural Hazards Modeling? Assist in financially quantifying the exposure: – Make informed risk management decision on deductibles and limits – Educate upper management on exposure and options – Identify which locations are driving the premium Support other risk management initiatives – Business continuity planning – Supply chain analysis Enhance data quality for marketing Marsh—Leadership, Knowledge, Solutions…Worldwide. 21
  • 23. Model Limitations Earthquake financial impact pertains exclusively to damage caused directly by earthquake induced ground motion Flood financial impact pertains exclusively to damage caused directly by river flooding Hurricane financial impact pertains exclusively to damage caused directly by hurricane induced wind forces and collateral damage from storm surge Severe thunderstorm financial impact pertains exclusively to damage caused directly by wind gusts > 58 mph, tornadoes, and hail larger than ¾ inch Damage for all models includes building damage, associated contents damage, and business interruption (loss of use) Marsh—Leadership, Knowledge, Solutions…Worldwide. 22
  • 24. Model Limitations Financial impact does not include secondary damage from: – Fire and explosion (fire following optional for earthquake) – Flooding, such as from a tsunami, or failure of flood protective device (dam, levee, sea wall, etc.) – Interdependencies, contingent business interruption – Liabilities, fines, fees, pollution, extra expense – Governmental action, code revisions, constructive loss – Property of others, worker’s compensation cost – General liability losses by a third party party Marsh—Leadership, Knowledge, Solutions…Worldwide. 23
  • 25. Key Parameters Impacting Damage Earthquake Hurricane Building construction Building construction – Load bearing structural details – Building shell – Year built – Year built – Number of stories – Number of stories Occupancy Occupancy Distance to fault Distance to coast Soil conditions Ground roughness – At fault and at site – Between fault and site Marsh—Leadership, Knowledge, Solutions…Worldwide. 24
  • 26. Minimum Required Information Building, contents and business interruption values by building Postal street address including zip code (latitude and longitude in decimal format preferred) Occupancy (critical) Primary Building Characteristics – Structural load bearing classification – Number of stories – Year built and year last major building code related structural upgrade Details on how deductibles applied, if used in analysis Marsh—Leadership, Knowledge, Solutions…Worldwide. 25
  • 27. Additional Information Secondary construction characteristics—Specific to natural hazard being modeled If detailed primary construction not available, model uses weighted average construction for occupancy in geographical region – Does not necessarily default to worst case – May be better or worse compared to actual Construction information not used for River Flood model Marsh—Leadership, Knowledge, Solutions…Worldwide. 26
  • 28. What are the deliverables? Aggregate Exceeding Probabilities (AEP) – Probability loss level will be exceeded by one or more events in a year – Used to choose an annual aggregate limit (earthquakes) Occurrence Exceeding Probabilities (OEP) – Probability loss level will be exceeded by one event in a year – Used to choose an occurrence limit (hurricanes) AEP and OEP Loss levels associated with various return periods Average Annual Loss for portfolio and by location – Portfolio AAL can identify base premium – Location AALs can identify premium drivers Marsh—Leadership, Knowledge, Solutions…Worldwide. 27
  • 29. Sample AEP/OEP Table Marsh—Leadership, Knowledge, Solutions…Worldwide. 28
  • 30. Portfolio Average Annual Loss Metrics Marsh—Leadership, Knowledge, Solutions…Worldwide. 29
  • 31. Location Average Annual Loss Analysis Marsh—Leadership, Knowledge, Solutions…Worldwide. 30
  • 32. Natural Hazard Modeling Data Quality is Key to Obtaining a Credible Analysis Marsh—Leadership, Knowledge, Solutions…Worldwide. 31
  • 33. Preparing for the Next Big Event “By failing to prepare, you are preparing to fail!” ~Benjamin Franklin~ “Disasters are the final exam for a community, when they have not even taken the course.” ~D. O’Nieal, Superintendent of the National Fire Academy~
  • 34. Threats and Exposures Have Been Determined Natural Hazards Medical/Health Man-Made/ Security/Violence/ Medical Emergency Technological Terrorism Earthquake Pandemic Flu Fire Crime and Violent Flood Infectious Disease Natural Gas Leak Behavior Hurricane Hazardous Material Civil Unrest Severe Lightning Spill/Leak/Release Active Shooter (Thunderstorms) Utility Failure Death or Suicide Tornadoes Structural Collapse Attempt at Campus Wind Gusts Confined Space Bomb Threat Hail Rescue Suspicious Wildfires (CA) Entrapment/High Package/Mail Snow Loads Angle Rescue Threats Ice Elevator Emergency Missing/Lost/ High Adjacent Facility Abducted Temperatures Incident Hostage Situation Tsunami Transportation Sexual Assaults Volcano Incident Terrorism—CBRNE Violence in the Workplace Marsh—Leadership, Knowledge, Solutions…Worldwide. 33
  • 35. What Should Colleges and Universities Do Next? Develop or update a campus Emergency Response Plan that: Is based upon sound data and information Is campus specific Establishes a mission or priorities Addresses all four phases of emergency management Takes an all-hazards approach Adopts an Emergency Management System Establishes roles and responsibilities Addresses protective actions Address response before, during and after the natural hazard event Includes training and exercises Marsh—Leadership, Knowledge, Solutions…Worldwide. 34
  • 36. List your Situations and Assumptions Situations The campus: – Is in a flood plain – Is in an area with high frequency of tornadoes Assumptions Local and Regional emergency response services may not be available Utilities may be interrupted Major roads, overpasses, bridges, and local streets may be damaged Buildings and structures may be damaged Damage may cause injuries and displacement of students and staff Normal suppliers may not be able to deliver materials Contact with the university community may be interrupted. Marsh—Leadership, Knowledge, Solutions…Worldwide. 35
  • 37. Establish Your Mission or Priorities Save and Protect Lives (Support of Health, Safety and Basic Care Services) Manage immediate communications and information regarding emergency response operations and campus safety Manage University capabilities and resources effectively in the emergency response Minimize Property Damage Provide essential services and operations Maximize Restoration Maximize Resumption of Educational and Campus Operations Marsh—Leadership, Knowledge, Solutions…Worldwide. 36
  • 38. Address the Four Phases of Emergency Management US Dept of Education, ERCM Technical Assistance Center Marsh—Leadership, Knowledge, Solutions…Worldwide. 37
  • 39. Four Phases of Emergency Management Prevention Natural Hazard Mitigation —Step taken to reduce, eliminate or avoid damage from a hazard. Analysis - Building Planning Design Education - Maintenance Training - Early Warning Incident Command Incident Damage Assessment Command Cleanup Shelter-In-Place Repair Evacuation Reconstruction Closure Marsh—Leadership, Knowledge, Solutions…Worldwide. 38
  • 40. National Response Plan (NRP) Issued February 28, 2003, Homeland Security Presidential Directive 5 (HSPD-5), called for the creation of a National Response Plan (NRP) to “integrate Federal Government domestic prevention, preparedness, response, and recovery plans into one all-discipline, all-hazards plan”. The purpose of the NRP is to enhance the ability of the United States to prepare for and to manage domestic incidents by establishing a single, comprehensive national approach. Marsh—Leadership, Knowledge, Solutions…Worldwide. 39
  • 41. All-Hazards Approach to Planning “All-hazards” does not literally mean being prepared for any and all hazards that might manifest themselves in an organization. What it does mean is that there are things that commonly occur in many kinds of disasters, such as the need for emergency notification and communications, a command and control structure (emergency management), protective actions (evacuation, shelter-in-place, lockdown), etc., that can be addressed in a general plan and that plan can provide the basis for responding to unexpected events. All-Hazards planning adopts a conceptual and management approach that uses the same set of management arrangements to deal with all types of hazards and focuses on the development of capacities and capabilities that are critical to preparedness for a full spectrum of man- made and natural disasters, regardless of the cause. Marsh—Leadership, Knowledge, Solutions…Worldwide. 40
  • 42. National Incident Management System (NIMS) Under the NRP, a National Incident Management System (NIMS) was developed to provide a consistent nationwide framework to standardize incident management practices and procedures to ensure that Federal, State, and local governments can work effectively and efficiently together to prepare for, respond to, and recover from domestic incidents, regardless of cause, size, or complexity. NIMS adopted the basic tenets of the Incident Command System (ICS) as its foundation. NIMS mandates use of ICS. Marsh—Leadership, Knowledge, Solutions…Worldwide. 41
  • 43. Incident Command System Marsh—Leadership, Knowledge, Solutions…Worldwide. 42
  • 44. Incident Command System Marsh—Leadership, Knowledge, Solutions…Worldwide. 43
  • 45. Incident Command System—2 Sample Organizational Charts Marsh—Leadership, Knowledge, Solutions…Worldwide. 44
  • 46. ICS is Required! Federal law mandates the use of ICS for all hazardous material incidents (1910.120(q)(3)). Compliance with NRP and HSPD-5 will be mandatory for all federal agencies and in order to remain eligible for federal funding, state governments must modify existing incident management and emergency operations plans. Organizations seeking federal grant monies for emergency response planning and exercises must adopt ICS (e.g. k-12 Schools). Some State Supported Colleges and Universities are required to be National Incident Management System Compliant. Marsh—Leadership, Knowledge, Solutions…Worldwide. 45
  • 47. Incident Command and Control Identify WHO will be involved in the campus emergency response Recruit and form a Campus Emergency Management Team based on the Incident Command System Model Establish a campus Emergency Operations Center and assign responsibilities. Will Incident Command and Control be finished at 5:00 P.M. each day? Marsh—Leadership, Knowledge, Solutions…Worldwide. 46
  • 48. Command Center Supplies Computers and Printers Electric Lanterns Fax Machine Writing Tablets Telephones Pens, Pencils Markers ID/Credentials Clipboards/Flipcharts ERP Manual Post It Notes ERP Forms Scotch/Masking/Duct Tapes Floor Plans Push Pins Evacuation Drawings Staples Local Map of Area Paper Clips Telephone Directories Plastic Page Protectors Area Telephone Book First Aid Kit Extra Two-way Radios Bloodborne Kit Disposable or Digital Cameras Dictaphone/Tape Recorder Flashlights Marsh—Leadership, Knowledge, Solutions…Worldwide. 47
  • 49. Establish Roles and Responsibilities Emergency Response Planning Committee Executive Team or Group Emergency Response Team Incident Management Team Damage Assessment Team(s) Recovery Team(s) Marsh—Leadership, Knowledge, Solutions…Worldwide. 48
  • 50. Protective Actions—Will Depend on Available Time to Respond Natural Hazard Warning Time Evacuation Earthquake None Shelter-In-Place Flood/Flash Days/Minutes to Hours Flood Lockdown (N/A for Natural Hazards) Hurricane Days Lightning Minutes to Hours Tornadoes Minutes to Hours Wind Gusts Hours to Days Hail Minutes to Hours Wildfires (CA) Hours to Days Snow Loading Hours to Days Ice Hours to Days High Days Temperatures Tsunami Hours Marsh—Leadership, Knowledge, Solutions…Worldwide. 49
  • 51. Emergency Supply Inventory Marsh—Leadership, Knowledge, Solutions…Worldwide. 50
  • 52. Emergency Alert System In the ERP, describe how your Emergency Alert System works – Who is in charge of the system – Who has the authority to activate the system – Pre-scripted alert messages – Who receives alert messages – Limitations of the system Develop and maintain a written Emergency Communications Plan Marsh—Leadership, Knowledge, Solutions…Worldwide. 51
  • 53. Obtain Mutual Aid Agreements A mutual aid agreement is a written agreement between agencies or jurisdictions in which they agree to assist each other on request by furnishing personnel and equipment. Provides a mechanism to quickly obtain emergency assistance in the form of personnel, equipment, materials, and other associated services. As with any binding agreement, it should not be used without first consulting your legal representatives!!!! Marsh—Leadership, Knowledge, Solutions…Worldwide. 52
  • 54. Maintain Emergency Telephone Contact Lists Internal Local Agencies State Federal Vendors Contractors Marsh—Leadership, Knowledge, Solutions…Worldwide. 53
  • 55. Use Plain English in Communication……Why? EMT = Emergency Medical Treatment EMT = Emergency Medical Technician EMT = Emergency Management Team EMT = Eastern Mediterranean Time (GMT+0200) EMT = Effective Methods Team EMT = Effects Management Tool EMT = El Monte, CA (airport code) EMT = Electron Microscope Tomography EMT = Email Money Transfer Marsh—Leadership, Knowledge, Solutions…Worldwide. 54
  • 56. The Road to Recovery May be Long and… You May Have to Break Some Rules Damage assessment Physical/structural repair Mass care needs (food, water, shelter, clothing, etc.) Psychological/emotional recovery (students, faculty, staff) Contacting displaced staff (have a call plan in place) Cross Training Restoration of academic learning Reopening and re-entry issues Alternate office operations (continuity of operation issues) Alternate campus classrooms Cancelled rescheduled events Alternate housing Emergency plan to admit/register new students Donated goods Volunteer Program Memorials, funerals, anniversary dates, site visits Review and evaluation of plans Marsh—Leadership, Knowledge, Solutions…Worldwide. 55
  • 57. Recovery Who is in control? Who is authorized to write the checks? How is your university’s response organized? How is your university going to fit into community response? How is communication handled during this phase? How are offices and departments going to coordinate and work together? Continue as long as you can under the Incident Command System Marsh—Leadership, Knowledge, Solutions…Worldwide. 56
  • 58. Recovery—Communication Will Be Key! Be prepared to be creative and have alternate methods of communication Constantly update information internally and externally Use your university website, radio station, newspaper, etc. Each department needs an emergency list (know who to contact and who will contact you) Marsh—Leadership, Knowledge, Solutions…Worldwide. 57
  • 59. Training and Testing Develop and implement a strategy for training and testing your plan. Training should include: – Executive Team – Emergency Response Team/Incident Management Team – Faculty, Students and Staff Incident Command System Training is a must Revise the ERP based on lessons learned from training, exercises and/or actual emergencies. Marsh—Leadership, Knowledge, Solutions…Worldwide. 58
  • 60. Practice Your Preparedness Through Formal Training Exercises Tabletop Exercises Simulates an emergency situation in an informal, stress-free environment Is designed to elicit discussion as participants examine and resolve problems based on existing Emergency Response Plan Is scenario driven Focuses on the University’s Emergency Response Team (ERT) and their roles and responsibilities Intended to build emergency management skills and confidence within the University’s Emergency Response Team Members Used to validate your plan Marsh—Leadership, Knowledge, Solutions…Worldwide. 59
  • 61. Closing Suggestions Know your exposures and threats Have an up-to-date Emergency Response Plan in place Seize leadership opportunities Be willing to do any job—“It is not in my job description” does not work. Communicate effectively Be flexible and prepared to make decisions outside of the “rules” Document, Document, Document Try to get back to core business as quickly as you can Marsh—Leadership, Knowledge, Solutions…Worldwide. 60