Process Excellence Network http://tiny.cc/tpkd0

1. Achieving Enterprise Process Mobility
with Sequence KineticsTM

2. Sequence KineticsTM BPM Suite
PNMsoft’s Sequence Kinetics is an intelligent BPMS
(Business Process Management Suite) which enables
organisations to automate, control and mobilise their
end-to-end business processes using unique
HotChangeTM technology. Sequence Kinetics extends
Microsoft products and manages processes for
businesses and public sector organisations worldwide.

3. Contents
Contents:
1. Mobile Usage Facts and Figures
2. Evolution of Mobile BPM
3. What is Enterprise Process Mobility?
4. Benefits of Mobile vs. Deskbound BPM
5. Mobile BPM Key Features
6. Case Study: Energy Provider
7. Sequence Kinetics Mobile BPM Demo
Authors:
James Luxford, Global Head of Product, PNMsoft.
Eli Stutz, Knowledge Manager, PNMsoft.

4. Mobile Stats: take a guess…
What percent of the UK adult population own a
smartphone?
What percent of US workers use mobile or wireless
computing?
How many people worldwide use mobile phones for
banking and eCommerce?

5. Mobile Stats and Predictions
Recent sales stats (Europe):
■comScore put combined smartphone ownership for France, Germany, Italy, Spain and the UK at
44% of mobile users as of December 2011 (104 million users).
■Kantar Worldpanel claim 48.9% of the British population have a smartphone.
■Figures quoted in the FT put UK smartphone ownership at 46% as of August 2011.
■According to Bitkom, 11.8 million smartphones were sold in 2011 in Germany, an increase of 31%
over 2010. This represents 43% of the total number of mobile phones sold that year.
Recent sales stats (US and Canada):
■Nielsen report that 46% of US mobile phone owners have a smartphone as of Q4 2011.
■comScore estimate average US smartphone ownership at 41.8% of mobile subscribers or 98
million people for the same period.
■They give an equivalent number for Canada of 45.3%.
■A Pew Internet Project survey from May 2011 found 35% of US adults owned a smartphone.

6. Mobile Payment, m-Commerce
• Gartner (July 2011): there will be 141.1 million m-payment users in 2011 (up 38.2
percent from 2010), m-payments will total US $86.1 billion in 2011 (up 75.9 percent
from 2010). This reduces previous forecasts.
• Merchandise purchases (e.g. via Amazon, eBay and Apple App Store) account for
most of m-payments in developed markets.
• Yankee Group (June 2011): Global mobile transactions predicted to be US$241
billion in 2011 growing to more than $1 Trillion by 2015.
• EMEA is the mobile money hot spot, says Yankee, accounting for 41 percent of
mobile transactions value in 2011, compared to 35 percent in North America, 22
percent in Asia-Pacific and just 1 percent in Latin America.
• Portio Research (March 2010): There were 81.3 million people worldwide using
their mobile device to make payments (including in-app payments, mobile ticketing
and mobile coupons) in 2009. By the end of 2014, this is forecasted to rise to nearly
490 million (8 percent of mobile subscribers).
MobiThinking (www. mobithinking.com)

7. Mobile Financial Services, m-Banking
Mobile financial services (MFS) (m-banking, m-wallets, remittance/transfers etc) are
growing fast:
• Yankee Group (June 2011) predicts that there will be 500 million m-banking users
globally by 2015.
• Currently, 27 percent of all survey respondents use mobile banking--far more than
use m-commerce (13 percent), mobile coupons (11 percent) and mobile payments (9
percent).
• Global Industry Analysts (GIA) (February 2010) predicts the global customer base
for m-banking will reach 1.1 billion by the year 2015.
• ABI Research (January 2009) forecasts that in 2013, there will be nearly half a billion
customers of MFS, including m-banking, mobile domestic person-to-person payments
(i.e. money transfers) and international person-to-person payments.
Courtesy of MobiThinking (www. mobithinking.com)

8. Mobile Employee Workforce Trends
“The Always-On Workforce
Last quarter we declared the end of downtime, as 91 percent of mobile workers
admitted they checked their smartphones during their otherwise unoccupied moments
of the day. This quarter we asked specifically when these mobile workers were doing
their work. Not only were they checking their email first thing in the morning, 38
percent worked before their commute, 25 percent worked during their commute, and
22 percent worked again on the way home—each and every day.”
The iPass Global Mobile Workforce Report ©2011 iPass Inc.
“Evolution of a Mobile Workforce
· 89 of the top 100 US companies offer telecommuting;
· 58 percent of companies consider themselves a virtual workplace;
· only nine percent of employees worked at headquarters; and
· 67 percent of all workers used mobile and wireless computing.”
The Insight Research Corporation

9. Evolution of Mobile BPM
BPM = EAI +
EAI Workflow
Enterprise Workflow
Workflow Application Workflow +EAI Pure Play
(person to Monitoring BPM and BPM +
Integration +EAI Mobile BPM
person) and BPM Suite Mobile BPM
System Suites
(system to 1990s Reporting Features
1980s system) focused
1990s BPM
1980s
2003
*Courtesy of Sandy Kemsly, Analyst in her BPM History (http://www.column2.com/category/bpmhistory/)

10. TM
What is Enterprise Process Mobility ?
Enterprise Process MobilityTM means that the following stakeholders can
collaborate on business processes via mobile devices, thereby “mobilising the
enterprise” and improving process performance:
 Employees (Process Operators)
 Customer End Users
 Managers
 Process Developers

11. Benefits of Mobile BPM vs. Deskbound BPM
Deskbound BPM Mobile BPM
Access to deskbound workstation limits Ability to manage processes any time,
access to processes during off-hours, everywhere.
travel.
Processes actions take more time. Touch/click actions can be completed
faster.
Managers who are on-the-go have cannot Mobile MI enables managers to monitor
monitor performance. progress at all times.
E-Commerce customers must do M-Commerce can be done from mobile
commerce on their desktop only. devices.
Limited customer service Full customer service
Limited employee satisfaction. Greater employee satisfaction, ease-of-use

12. Mobile BPM Features
• Secure
• Platform independent
• Familiar, clear and easy user experience
• An alternative and an extension to the PC
• Information-rich notifications
• Action tasks from emails
• Concise forms for actioning tasks
• KPIs and other MI on the mobile
• Easy to configure mobile user experience

13. Secure
In today’s connected world, we need to protect
our information more than ever:
• Any mobile application needs to be
secure.
• A mobile BPM solution needs to be
particularly secure.
• The use of industry standard security
protocols and techniques is fundamental.

14. Platform Independent
An enterprise mobile offering must be platform
independent:
• The use of HTML5 allows a common code-base
across the range of mobile platforms.
• Sequence Kinetics’s Process TO GO Mobile is
designed to work effectively on all the major
mobile platforms.

15. Familiar, clear and easy user experience
We expect a high standard of user experience with all
mobile interactions.
User experience designed specifically for the mobile:
 Utilised familiar smartphone UI concepts
 Simple touch-driven navigation
 Clean, clear user interface
 Simplified functionality – more sophisticated
functionality is tucked away, but still available
 Simplified forms, possibly with a reduced field set if
required.
 Fast, responsive
 Easy to access

16. An alternative & an extension to the PC
Mobiles offer an alternative to the PC when we’re
out and about:
• Same experience and functionality as PC-based
user interfaces.
• An alternative to PC-based interaction, not a
replacement.
But also, mobiles offer extended capabilities to BPM:
• Use of on-board features, such as the camera,
geolocation, SMS etc.

17. Information Rich Notifications
BPM is often about decision making. Providing pertinent
information on the mobile aides effective decision making:
• Task recipients receive notifications of events and tasks.
• Either as an email and/or a message in the mobile app.
• Notifications contain:
• All the background information required for
an informed decision.
• What the recipient is required to do, and by
what time.
• Easy access to actioning the task

18. Action tasks directly from emails
Mobile apps aren’t always the answer.
We live in the Age of Email:
• Sequence Kinetics One Click
allows the recipient of a task to
action the task at the click of a
button.
• The buttons, defined by the
process designer, gives a set of
options from which the
recipient of the task can make
their decision.
• Not just “Approve” and
“Decline”!

19. Concise forms for actioning tasks
We don’t know how a user is going to interact
with their assigned task, therefore we:
• Allow the user to interact however
is appropriate at the time.
• Enable One Task, actioned on a
PC or a mobile.
• Create multiple user experiences
tailored to the viewing device.

20. KPIs and MI on the mobile
Information is king. In today’s world we
demand faster and easier access to that
information:
• We enable managers and executives to
monitor how their business is
performing while on the move.
• We empower them to make decisions
more quickly and easily than has previously
been possible.

21. Easy to configure mobile user experience
The mobile experience can be
tailored to a customer’s
requirements, branding etc. Multiple Platforms is a
HotChangeTM feature!
• A feature-rich Design Studio allows Click here to learn more.
processes to be automated and
forms to be built quickly and easily.
• Capabilities for both the business
user and the IT developer.
• The use of mobile parts allows
the designer to configure an
app for a specific requirement.

22. Access to Enterprise Information
Extend the range of the enterprise. Access information and
update information within your enterprise systems while out
and about.
• CRM • HR
• ERP • PLM
• ECM • SCM
• SharePoint • In-house
• Finance • Bespoke

23. Case Study: Energy Provider
A leading energy provider is using
Sequence KineticsTM to manage its core processes,
which include service installation at
customer sites, government approval for
prospectors, and inspector certification.
Engineers and technicians can connect to
Process TO GO Mobile BPM in the field
from their mobile devices, enabling them to
see up-to-the minute scheduling changes and meet commitments.
As part of the solution, Google Maps are integrated into Sequence Kinetics
Mobile forms and searches, so that employees can pinpoint the customer's
location.
This solution's benefits include increased flexibility due to real-time information
access, reduction in costs incurred by facilities damage or non-compliance, and
improved customer service.

24. Sequence Kinetics Mobile BPM Offerings
PNMsoft has a range of offerings that combine
to deliver a leading mobile BPM solution:
• Sequence Kinetics BPM Suite
• Cloudworks
• Process TO GO Mobile
• Sequence Kinetics One Click
• Sequence Kinetics Enterprise
System Connectors

25. Does Mobile BPM = Cloud?
It doesn’t have to be related!
• Many Sequence Kinetics customers require
their BPM suite to be on premise.
• Process TO GO Mobile in combination with
Cloudworks allows mobiles to connect securely
with the on-premise environment.

26. Sequence Kinetics Mobile BPM Demo

27. Sequence Kinetics Mobile BPM Demo

28. Sequence Kinetics Mobile BPM Demo

29. Sequence Kinetics Mobile BPM Demo

30. Sequence Kinetics™: Intelligent, Mobile, Dynamic
• Intelligent Business Process Management Suite (iBPMS).
• Powered by PNMsoft’s unique HotChange™ technology.
• Rapid build and change of high availability workflows.
• Intensive human collaboration.
• Development lifecycle governance.
• Extends Microsoft platforms like SharePoint, Dynamics and Azure.
• Integrates with popular ERP/CRM products.
• Unparalleled mobile capabilities – write once run everywhere.
• Based on .NET, leverages existing development skills into BPM expertise.
• Answers business need for high frequency of process change AND IT need for a
well-controlled process development environment.

31. About PNMsoft
 Global company, offices and partners network worldwide
 Sequence Kinetics: leading Intelligent BPM Suite with tight integration to
Dynamics, mobile capabilities and unique HotChangeTM technology
 Provider of Vertical and Horizontal BPM solutions
 Endorsed by Bill Gates (Click Here for the video)
 Microsoft BPM & SOA Partner of the year finalist 2009
 Gartner BPM “Cool Vendor” 2010
 IDC Major BPM Player 2011
 Trusted BPM partner for Fortune 2000 companies

32. www.pnmsoft.com | info@pnmsoft.com
Phone: + 44 (0)1923 813420