This document provides an overview of management information systems (MIS), transaction processing systems (TPS), and online transaction processing (OLTP) systems. It defines MIS as systems that provide predefined reports and displays to support business decision making using internal and external data. TPS are cross-functional systems that process business transactions like sales, purchases, payments. OLTP systems allow real-time processing of transactions over networks to provide superior customer service and differentiate businesses. An example of an OLTP system from Syntellect that processes pay-per-view orders from customers is also described.

1. PRESENTATIONON MIS , TPS & OLTP PRESENTED BY- PRADEEP KUMAR RICHA SINGH SAPNA MEGHANI SAUMYA SINGH

2. MANAGEMENT INFORMATION SYSTEM MEANING MIS provide information in the form of prespecified reports and displays to support business decision making. MIS is an integrated collection of subsystems, which are typically organized along functional lines within an organization Example: sales analysis, production performance, and cost trend reporting systems.

3. Characteristics of MIS Provide information in the form of reports, displays and responses. It supports managerial decision making Uses internal data stored in the computer system Large number of users can access reports

4. Employees Databasesofexternaldata SOURCES: Corporate databases ofinternaldata Corporateintranet Decisionsupportsystems Databasesofvalidtransactions Application databases Transactionprocessingsystems Managementinformationsystems Executivesupportsystems Businesstransactions Operationaldatabases Expertsystems Drill-down reports Exception reports Demand reports Key-indicator reports Input anderror list Scheduledreports

5. Transaction Processing System TPS are cross functional information systems that process data resulting from the occurrence of business transaction. Transaction includes sales, purchases, deposits, withdrawals, refunds and payments.

7. Online/ Real Time Document and Report Generation Inquiry Processing Data Base Maintenance

8. Online Transaction Processing Systems Many firms are using the Internet , extranets and other networks that tie them electronically to their customers or suppliers for online transaction processing. Such real time systems , which capture and process transactions immediately, can help firms provide superior service to customers and other trading partners. This capability adds value to their products and services . Way to differentiate themselves from their competitors.

9. EXAMPLE: Syntellect interactive services Pay per view order capture by interactive voice response or web server, transported to syntellect data base application servers. Order is processed, sales data base are updated, approved is relayed back to the cable company video server, then transmit the video of the pay per view event to the customer. Syntellect team with more than 700 cable companies offer very popular and profitable service.

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