Pratiksha Manohar Tawade is seeking an opportunity with a progressive organization to utilize her skills and expand her knowledge. She has over 10 years of experience in banking, currently working as an Assistant Manager for ICICI Bank in their Retail Assets Operations Group. Her responsibilities include handling customer inquiries, analyzing loan statements, managing vendor payments, and training colleagues. Previously she worked for ICICI Home Finance as an Executive processing loan files. She holds a Bachelor of Commerce degree and Bachelor of Computer Applications.

1. Curriculum-Vitae
PratikshaManoharTawade
Bld No.79/2164, Kannamwar Nagar - 2,
Vikhroli (East),Mumbai-400083.
Cell: 9167239407
e-mail id : pratiksha.tawade@yahoo.com
Career Objective
Aim to be associated with a progressive organization that gives me scope and update my knowledge to
utilize the best in me, for the benefit of the organization and thereby to achieve mutual development.
Organizational Work Experience
ICICI Bank Ltd, Mumbai.
Tenure: September 2010 till date
Designation:Assistant Manager
Current Job Title:Assistant Manager – Repayment Management (RAOG – Retail Assets Operations
Group)
Key Roles & Responsibilities:
 Handling Retail Assets Operation FCRM (Finacle Customer Relationship Management) with a
team, whereby prime job analysis of banking related query and clarification of principle
outstanding amount in Retail Loans and Home Loans PAN India.
 Authorized the SAP entry in SAP application for payment to vendor.
 Monthly provision of vendor bill payment.
 Working on analysis of Technical bounces in ECS mode of repayment for loans and reduction
technical bounce project.
 Resolution of end to end Customer Escalations Senior Management Escalations pertaining to
post disbursal retails loans and system migration issues, which are routed through mails and
FCRM application from respective Business Units.
 Analysis the Loan Statement and Disbursal Memo for passing of accounting entry for reversalof
Pre-EMI and Admin & Processing Fee in Finnone system.
 Working on NACH mandate registration with NPCI.
 Monitoring unapplied credit transactions.
 Based on customer request execute the EMI and Part-payment amount of Auto Debit customer.
 Supervising the MIS’s and various other business reports apprise top management of the routine
business operations and assist in critical decision-making.
 Training the team on new products and processes. Operational Risk, SOX Testing & SOX Audit
 Letter file preparation & quality checking of sample letters to be sent to customer.
 EMI cheque is bounced in Statement of Account but cleared from customer A/c then update the
clearance receipt based on proof of payment by following Ops Risk process.
 Experience in handling ECS (Electronic Clearing Services) & NACH banking & bounce related
customer queries which are routed through mails from respective Business Units.
 Coordinating with Technology Team for development of Montran System for in-house of
NACH mandate registration.

2. ICICI HOMEFINANCE CO.LTD
Tenure:September 2007 to August 2010
Designation : Executive
Job Title :Transaction Processing Unit (RAOG – Retail Assets Operations Group)
Key Roles &Responsibilities :
 Handling branch queries related to RC,Invoice & Insurance of loan files received from local branches all
over India.
 Updation of PDDs in MS Access Database.
 Making PDD Dump according to Productwise data
 Check & Rectified Customer details & address with the help of scan image & updated in Ms-
Access.
Achievements at ICICI Bank :
 Project was done on ‘Loan rebook cases’ in which analysis the loan statement for calculation of
overdue charges which are not applicable to the customer and accordingly waive off the overdue
charges based on Senior’s approval.
 Received Customer Service Award in recognition for successfully curing the Standing
Instruction cases.
 Successfully developed waiver upload functionality in Finnone System.
Educational Qualification :
 Bachelor of Commerce from Mumbai University - April 2007 – 58.28%
 Bachelor of Computer Application from Pune University - May 2008. - 63%
 G.D.C & A from Maharashtra Board – May 2011.
Personal Details :
Date of Birth : 5th
Feb.1987
Marital Status : Single
Languages Known : English, Marathi, Hindi
(PratikshaManoharTawade)