human behavior in organizations

1. Emotions and Moods Chapter EIGHT

3. What Are Emotions? Moods Feelings that tend to be less intense than emotions and that lack a contextual stimulus Emotions Intense feelings that are directed at someone or something Affect A broad range of emotions that people experience

6. Mood as Positive and Negative Affect

10. External Constraints on Emotions Organizational Influences Cultural Influences Individual Emotions

11. Emotional Labor A situation in which an employee expresses organizationally desired emotions during interpersonal transactions. Emotional dissonance — Inconsistencies between the emotions we feel and the emotions we project.

12. Felt vs. Displayed Emotions Felt Emotions An individual’s actual emotions Displayed Emotions Emotions that are organizationally required and considered appropriate in a given job

15. Affective Events Theory (AET) E X H I B I T 8 –6 Source: Based on N.M. Ashkanasy and C.S. Daus, “Emotion in the Workplace: The New Challenge for Managers,” Academy of Management Executive , February 2002, p. 77.

22. © 2007 Prentice Hall Inc. All rights reserved. Chapter Check-up: Emotions and Moods Do you think there could be emotional and mood implications for telecommuting? If yes, how so? Discuss with a classmate. Hint: Consider this woman! Why might she NOT always feel this way?