1. Pamela A. Ash
Peoria, AZ
essentialao@yahoo.com
623-800-1024 (c)
PROFESSIONAL SUMMARY
Office Manager/Human Resources/Executive Assistant with extensive experience and exceptional
attention to detail, proven organizational skills, and excellent communication and customer service
skills; advanced knowledge of Microsoft products to include Word, Excel, and Outlook; advanced writing
skills; intermediate knowledge of QuickBooks; speedwriting & dictation; accounts payable and accounts
receivable.
PROFESSIONAL EXPERIENCE
Owner 8/2015 to Present
Essential Assistance Online
*Assist clients with day-to-day tasks they don’t have time to do.
* Schedule appointments for clients using their personal and business emails and calendars.
*Conduct research on anything they want to know more about.
*Arrange travel plans to include flights, hotels, cars, etc.
*Make and receive phone calls for clients.
*Complete tasks as required to include but not limited to: transcription requests, letters, data entry,
mailings, etc.
Zirtual Assistant 6/2015 to 8/2015
Zirtual
*Assist the client with their personal and business calendars by scheduling appointments and
coordinating appointments as necessary.
*Respond to client emails and tasks as received and within a timely manner.
*Manage the client’s email inbox, responding to emails as necessary based on specific guidelines
provided by the client.
*Conduct research as per client request including research on events, travel, projects, etc.
*Complete any purchases as assigned by client, ensuring specifications of the purchase meet the client’s
satisfaction.
*Execute travel arrangements on behalf of the client - including researching and booking flights,
ensuring that all travel reservations meet the requirements as set forth by the client.
*Receive and make telephone calls on behalf of the client as required.
*Complete administrative tasks as required by client - including but not limited to: transcription,
business correspondence, and data entry.
Business Systems Manager 9/2014 to 2/2015
Golden Heart Senior Care
*Recruiting
*Personnel file maintenance
*Tracking certifications/licenses before expiring
*On-boarding
*Create spreadsheets
*Maintain database
*Assist CEO with franchise applications

2. Administrative Secretary II 9/2013 to 1/2014
John C. Lincoln Hospital
Nursing Case Management Departments at Deer Valley and North Mountain locations
Laid off due to position being eliminated
*Scheduled all department employees for both hospitals
*Corrected and approved Deer Valley Hospital payroll
*Ran reports for both hospitals
*Minute taker and member of the ACT Team (group that implemented ideas submitted by the
department members so the department and hospital saved money and ran smoother)
*Created and updated Excel spreadsheets
*Approved and submitted vendor invoices
*Other projects as assigned
Administrative Support to the Mobile Crisis Department 4/2012 to 7/2013
The Opportunity Alliance
*Created Excel spreadsheets comparing Case Workers' and Clinicians' billable times to ensure accuracy;
developed graphs and pivot tables to communicate findings
*Verified insurance information for clients to ensure services were reimbursed properly
*Created files and verified information received from clients to ensure accuracy
*Updated client database and forms as needed
Administrative Assistant to the Training Supervisor 8/2007 to 4/2011
State of Arizona, Adult Probation
*Tracked and recorded all department employees' class records utilizing Pathlore
*Answered multi-line phones and answered all customers questions and resolved issues
*Responded to all e-mails regarding employees' mandatory requirements of the Arizona Office of the
Courts (AOC)
*Submitted education reports to AOC on a yearly basis to ensure that all staff met education credits to
comply with company requirements
*Ensured all adult probation staff were in compliance with yearly requirements by tracking all class
information and entering it into the tracking software (Pathlore)
*Administered New Employee Orientation (NEO)
*Maintained spreadsheets pertaining to new officers and training, as well as FMLA hours for yearly
report
*Managed the maintenance of the NEO calendar and coordinated times and dates with adjunct faculty
Executive Assistant to the Executive Director 2005 to 2007
Minisoft Worldwide
*Made all travel arrangements including both national and international travel
*Performed light bookkeeping using software designed by Minisoft for US, UK, and Australia
*Made sure database had correct information to include customers address, contact person, version of
software
*Shipped and received all tradeshow equipment
*Approved expense reports and generated invoices
Operations Manager 2001 to 2003
Neurosurgery Associates

3. *Supervised 23 people to include nursing staff
*Maintained education records for doctors and physician assistants to be prepared for yearly
credentialing to continue to practice medicine
*Handled all patient complaints by being understanding and patient
*Conducted orientation for new employees as needed to include office procedures, expectations
required on a daily basis, and equipment operation
*Selected eligible candidates and interviewed for open positions. Strived to hire the most talented
people to fill the positions
*Reviewed performance goals on a semi-annual basis with employees to include any areas needing
improvement
*Oversaw new building addition, including attending weekly meetings with the builders
EDUCATION
Received Certified Professional Secretary designation 1989
Received a Certificate in Human Resources from the University of Southern Maine 1996
American InterContinental University:
Received Associate of Arts in Business Administration degree/with honors 2010
Bachelor of Science in Business Administration with a concentration in Human Resources
Graduated magna cum laude in 2012