Training and Development Presentation
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Training and Development Presentation
- 1. ORGANIZATIONAL COMMUNICATION ANALYSIS PART III – TRAINING AND DEVELOPMENT PLAN HUFFMAN TRUCKING COMPANY BSCOM/485 Capstone in Communications Pamela Curry February 4, 2019 Professor Claudia Newton
- 2. INTRODUCTION As a result of the critical incident that occurred causing the Huffman Trucking Company to loose millions of dollars, they have decided to expand its operations to five U.S. Cities. The new logistical hubs will be located in the following cities: Philadelphia, Pennsylvania Houston, Texas Atlanta, Georgia Las Vegas, Nevada New York City, New York
- 3. WHAT IS TRAINING AND DEVELOPMENT? Training is immediate. Training helps employees learn specific knowledge. Training Improves performance. Development focuses on growth and future performance. Development is continuous.
- 4. HOW WILL TRAINING AND DEVELOPMENT BENEFIT THE HUFFMAN TRUCKING COMPANY? Training and development programs will benefit the Huffman Trucking Company by: Increasing employee retention. Enhancing company growth and profits. Affecting the bottom line. Helping employees adapt to change.
- 5. BUSINESS OBJECTIVES This training and development plan will help the business to: Identify Business Impact. Analyze Skill Gaps. Layer Training Methods. Evaluate Effectiveness. Growth and Increased Revenue.
- 6. ESSENTIAL COMMUNICATION SKILLS Interpreting Body Language Video Skills Listening Carefully Crystal Clear Verbal Communication Writing Skills
- 7. ACTIVITIES AND METHODS INCORPORATED INTO TRAINING High Performance Work Teams Recruiting Team Development Team Organization Marketing and Delivery Incentives, Motivation and Efficacy
- 8. COMMUNICATION OBSTACLES Access to computers. Emotional barriers and taboos. Language differences. Differences in perception and viewpoint. Physical disabilities. Cultural differences.
- 9. OPPORTUNITIES FOR IMPROVEMENT – NEEDS ANALYSIS A needs analysis and assessment is the same. It identifies where the company is currently and, It identifies where the company wants to be in the future.
- 10. OPPORTUNITIES FOR IMPROVEMENT – TASKS ANALYSIS Task analysis involves determining who is going to do what and when. Tasks will be assigned to specialized staff. Tasks will be shared. Tasks must have deadline dates.
- 11. RESEARCH METHODS The HR and IT departments will utilize the following research methods to complete their tasks: Internet Search of Companies Employee Surveys Employee Questionnaires Interviews with Departmental Managers Review and Evaluate Current Policies
- 12. RETURN ON INVESTMENT In a nutshell, return on investment means the company gets something back out of what they put into: Communication Coaching Consulting Time Planning Structuring Strategy
- 13. BENEFITS OF AN INTERNAL TRAINING FACILITATOR The pros and cons to utilizing an internal facilitator are: Pros They know everyone. Most people know them. The know where everything is. Cons They are too busy. They have limited knowledge of all departments.
- 14. BENEFITS OF AN EXTERNAL TRAINING FACILITATOR The pros and cons to utilizing an external facilitator are: Pros They are experts. They have fresh ideas. They devote time organizational change. Cons They do not know anyone. They have to learn the facilities.
- 15. INTERNAL CONSULTANT - SMITH SYSTEMS CONSULTING Smith Systems Consulting has offices at the Huffman Trucking Company’s main location. They are readily available to: Design networks and websites. Develop technology upgrades. Maintain customers. Support Huffman’s staff.
- 17. SHORT TERM OUTCOMES OF TRAINING PROGRAMS Short term outcomes result in immediate changes after completion of a program such as changes in: Knowledge Attitudes Behaviors Self-Esteem Abilities
- 18. LONG TERM OUTCOMES OF TRAINING PROGRAMS Long-Term outcomes occur after a length of time and includes changes in: Organizational Structure Policies Procedures Organizational Culture Conditions Revenue
- 19. REFERENCES Allencom. (30, January 2018). What is employee training and development. Retrieved From: https://www.allencomm.com/what-is-employee-training-development/ Apollo Group. (2012). Virtual organizations. Huffman Trucking Company. Employment. Retrieved From: https://ecampus.phoenix.edu/secure/aapd/CIST/VOP/Business/Huffman//internet/employment.asp Apollo Group. (2011). Virtual organization. Smith Systems Consulting. Home. Retrieved From: https://ecampus.phoenix.edu/secure/aapd/CIST/VOP/Business/Smith/internet/index.asp Bates, S. (2007). Getting ROI on your investment in communication training. Agency Sales, 37(3), 37-39. Retrieved from https://search-proquest-com.contentproxy.phoenix.edu/docview/211015283?accountid=35812 Cooperative Extension. (2013). Home. Resource Areas. eXtension.org. What is the difference between short-term, intermediate, and long-term outcomes? Retrieved From: https://articles.extension.org/pages/44517/what-is-the-difference-between-short-term- intermediate-and-long-term-outcomes
- 20. REFERENCES Credit Union Magazine. (2014). ProQuest Central. Good communication overcomes obstacles. Madison. Vol. 80, Issue 5. Retrieved From: https://search-proquest- com.contentproxy.phoenix.edu/docview/1522278567/fulltextPDF/281F029808EA49D5PQ/1?accountid=35812 Lee, J. (2018). “Rapid needs assessment: An evident-based model”, European Journal of Training and Development. https://doi- org.contentproxy.phoenix.edu/10.1108/EJTD-08-2018-0077 McCarthy, E. F. (2013). Task analysis. In C. R. Reynolds, K. J. Vannest, & E. Fletcher-Janzen (Eds.), Encyclopedia of special education: a reference for the education of children, adolescents, and adults with disabilities and other exceptional individuals (4th ed.). Hoboken, NJ: Wiley. Retrieved from https://search-credoreference- com.contentproxy.phoenix.edu/content/entry/wileyse/task_analysis/0 (para. 3 and 4).
- 21. REFERENCES Olenski, S. (2016). Forbes.com. Five communications skills that make good leaders great. Retrieved From: https://www.forbes.com/sites/steveolenski/2016/03/29/five-communication-skills-that-make-good-leaders-great/#4c8a71fe7ae9 Skills You Need. (1, February 2019). Barriers to effective communication. Retrieved From: https://www.skillsyouneed.com/ips/barriers-communication.html Society for Human Resources Management. (1, February 2019). Developing and sustaining high performance work teams. Retrieved From: https://www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/developingandsustaininghigh- performanceworkteams.aspx
- 22. REFERENCES Olenski, S. (2016). Forbes.com. Five communications skills that make good leaders great. Retrieved From: https://www.forbes.com/sites/steveolenski/2016/03/29/five-communication-skills-that-make-good-leaders-great/#4c8a71fe7ae9 Skills You Need. (1, February 2019). Barriers to effective communication. Retrieved From: https://www.skillsyouneed.com/ips/barriers-communication.html Society for Human Resources Management. (1, February 2019). Developing and sustaining high performance work teams. Retrieved From: https://www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/developingandsustaininghigh- performanceworkteams.aspx
- 23. ADD A SLIDE TITLE - 7
Notes de l'éditeur
- This is the Title Slide for this presentation that will discuss and describe the training and development plan for the Huffman Trucking Company’s reorganization to expand and move forward.
- This Introductory slide describes what the Huffman Trucking Company has decided to do in the wake of a critical incident caused by the Government shutdown that caused them to loose millions of dollars. Their decision to expand the business requires that their training and development plan is updated to help the current and new employees make a smooth transition. The company has experienced continuous growth since it was first founded in 1936 and are always hiring new employees. However, this critical incident has prompted them to expand outside of the three hubs that they currently have. They have added five cities that will be the new locations for the company’s logistical hubs which increases their need for many more support staff and drivers. Each location will need an Officer Administrator, an Administrative Assistant, a Rate Examiner, a Claims Assistant, Customer Service, Engineers, a Human Resource representative, an Industrial Relations Specialist, Safety personnel, Sales Representatives, Mechanics and Drivers (Apollo Group 2012, Employment). These positions have already been open and posted on the Huffman Company’s Internet website prior to the critical incident. This is because the company has always experienced and are prepared for continuous growth. Photos Retrieved from: https://www.google.com/search?hl=en&tbm=isch&source=hp&biw=1280&bih=613&ei=whxSXM2TDce-ggelxIjwDA&q=trucking+industry&oq=trucking+industry&gs_l=img.3..0j0i5i30l2j0i24l7.2067.5538..5857...0.0..0.78.922.17......0....1..gws-wiz-img.....0..0i8i30.WQOlHwUoJSc#imgdii=YnN-zp5bCEaLoM:&imgrc=tj0oigZx3hdH0M: https://www.google.com/search?hl=en&tbm=isch&source=hp&biw=1280&bih=613&ei=whxSXM2TDce-ggelxIjwDA&q=trucking+industry&oq=trucking+industry&gs_l=img.3..0j0i5i30l2j0i24l7.2067.5538..5857...0.0..0.78.922.17......0....1..gws-wiz-img.....0..0i8i30.WQOlHwUoJSc#imgrc=_
- The information on this slide was gathered from Allencom which is an award winning, training and development company. Their website provides a lot of information about training solutions that they use to help company’s like the Huffman Trucking Company to be successful when they are expanding and reorganizing. The power points listed on this slide, are key elements that are described in full detail on Allencom’s website regarding employee training and development. Utilizing this information can help strengthen the Huffman Trucking Company’s current training and development plan because it is outdated. For more information, please visit their website at: https://www.allencomm.com/what-is-employee-training-development/ Photo Retrieved From: https://www.google.com/search?hl=en&tbm=isch&source=hp&biw=1280&bih=646&ei=uhhSXKrmHK6p_QaG_r34Dg&q=company+expansion&oq=company+expansion&gs_l=img.3..0j0i24l9.3707.7607..8207...3.0..0.59.1106.21......0....1..gws-wiz-img.....0..0i10j0i8i30.-OTzNC2dI7E#imgrc=DeulwlSodPOJcM:
- The information on this slide was also gathered from Allencom. The power points listed on this slide, are key elements that are described in full detail regarding how training and development will benefit the Huffman Trucking Company. Now is a great time to update their current training and development plan and incorporate fresh ideas since there are so many new employees being hired for all locations. Once the plan has been updated, it will be mandatory for all employees to attend. For more information, please visit their website at: https://www.allencomm.com/what-is-employee-training-development. Specifically, this slide discusses how the Huffman Trucking Company will benefit from the training and development plan presented to them by Curry Creations, LLC. Photo Retrieved From: https://www.google.com/search?hl=en&biw=1280&bih=613&tbm=isch&sa=1&ei=aixSXLKBBKq1ggfxhaCQDg&q=training+and+development+images&oq=training+and+&gs_l=img.1.2.0i67j0j0i67j0l2j0i67j0l4.24751.26493..29955...0.0..0.62.699.13......0....1..gws-wiz-img.WLRZVrXse3A#imgrc=PwKznJ4lw9HQaM:
- The information on this slide was also gathered from Allencom’s website because they are an award winning training and development company. The power points listed on this slide, are additional key elements that are described in detail on their website and are very helpful in making sure that everything is covered in the training and development plan. For more information, please visit their website at: https://www.allencomm.com/what-is-employee-training-development/ Specifically, this slide discusses how the training and development plan with help the Huffman Trucking Company stay focused on their expansion goals, determine if their employees skills and abilities are in line with their goals, determine if the employees are motivated enough to continue on with the company during their transition and expansion to other cities, determine if the employees are using their critical thinking skills, and offers an approach of training that is a step-by-step process. Additionally, the effectiveness will be measured on a continuous basis to determine the benefits and gains of this program (Allencom 2018). Photo Retrieved From: https://www.google.com/search?hl=en&biw=1280&bih=613&tbm=isch&sa=1&ei=lSxSXIXUBOmIggfmp7rgDw&q=business+objectives+images&oq=business+objectives+images&gs_l=img.3...3084798.3087768..3087990...0.0..1.146.1103.18j1......0....1..gws-wiz-img.......0i67j0j0i7i30j0i24.pbkalIeDse8#imgrc=IBWkohmOy9VX7M:
- The skills listed on this slide are outlined and discussed in detail in an article found on Forbes.com. This article is titled, Five Communication Skills That Make Good Leaders Great (Olenski 2016, para. 1-5). In the upcoming months, the executive management team of vice presidents who will be traveling to the five targeted cities to set up shop on behalf of the Huffman Trucking Company, will have to implement these essential communications skills. The President and CEO of the company was able to quickly to put this team together because he knows what they are capable of accomplishing. He knows that all of the vice presidents possess these skills and are also qualified to look for these same skills in the people they are negotiating with and/or hiring. This is the reason why they are vice presidents and they are some of the best professionals in the industry. It is up to them to make things happen for the company by securing new business that enable them to overcome this critical event and thus, more forward with expansion of the company. Without these skills, the executive management team will have difficulty in setting up the new logistical hubs in their targeted cities. They have to be crafty in their communications with executives of other companies and they have to put their A game on. These same skills will be required and taught to all the new employees that are coming aboard at all locations. Photo Retrieved From: https://www.google.com/search?hl=en&biw=1269&bih=607&tbm=isch&sa=1&ei=h41UXIS1EYbn_QbO9oCoCQ&q=Essential+Communications+Skills&oq=Essential+Communications+Skills&gs_l=img.3...2917602.2922063..2922239...0.0..0.84.1682.31....2..0....1..gws-wiz-img.......0i67j0j0i5i30j0i8i30.HQ-ZQaiWmcg#imgrc=Bi6dqinNJT-WdM:
- The activities or methods that will be incorporated at the Huffman Trucking Company, is utilizing high performance work teams. These teams consist of individuals like the vice presidents whose job it is to not only secure and set up new hubs in the selected five cities, but to recruit and create teams of people who are high performers. Since the team of vice presidents have been given the task of setting up additional high performance work teams, they will have to use due diligence. They will have to carefully select their high performance work teams starting with the Human Resources Representatives for all five locations. Then, they will turn the hiring process over to the Human Resources Representatives who will be responsible for hiring all the people to work at the these. Once the employees have been approved by the one or all of the executive vice presidents for all locations, training will commence. The training programs will consist of acclimating the new employees to the company, as well as, ensuring that they have demonstrated their skills and knowledge through practice sessions and continuous review of computer based training and webinars. The executive team of vice presidents will remain in each city to ensure the successful launch of the training programs before they return to the corporate offices. SHRM suggests that high performance teams consist of the following: A deep sense of purpose and commitment to the team's members and to the mission. Relatively more ambitious performance goals than average teams. Mutual accountability and a clear understanding of members' responsibilities to the team and individual obligations. A diverse range of expertise that complements other team members' abilities. Interdependence and trust between members (SHRM.org 2019, para. 7). Information about establishing high performance work team has been researched and gathered from the Society of Human Resources Management (SHRM). This organization is very effective in management and in leading and guiding organizations through change and reorganization (SHRM 2019, para. 1-3). Photo Retrieved From: http://www.pngall.com/team-work-png/download/13294
- During the expansion and hiring process, there may be obstacles of communication such as culture, language, physical, technology, or perception. These are reasons why the Human Resources Representative must carefully select and hire individuals to ensure that they fit in well with the culture of the employees that currently work for the Huffman Trucking Company. In fact, many people who currently work for the company may experience a lack of attention, and have many distractions (SkillsYouNeed.com 2019). There is an article that discusses the importance of communications when trying to market ideas which is what the executive team of vice presidents is tasked with doing to help the company continue to grow in the wake of this crisis situation. It states that when speaking with CEO’s of other companies, there are four strategies that one should use including “talk the talk, determine the value, compose financial projections, and be prepared” (Central Union Magazine 2014, para. 4). Photo Retrieved From: https://www.google.com/search?safe=active&hl=en&biw=1269&bih=607&tbm=isch&sa=1&ei=R59UXJqvAcbi_Abg2pOQDw&q=communication+obstacles&oq=communication+obstacles&gs_l=img.3..0j0i8i30.4752228.4755701..4755909...0.0..0.80.1298.23....2..1....1..gws-wiz-img.......35i39j0i67j0i30.cE0rv82FFhE#imgrc=1QKxNQvfUT8_1M:
- “A needs assessment is defined as the process that identifies the gaps between the current status and desired status. It is especially useful when organizations are attempting to solve an organizational problem, plan and allocate resources, and develop interventions to enhance individual and organizational performance” (Lee 2018, para. 1). NEEDS: (The following list of items are what the company needs to come current with its resources and equipment) It has been determined that the training and development plan needs to be updated because it has not been updated since September 2010. It is 2019 and a lot has changed with technology, media, and the way people communicate within the company. Huffman has old systems. All computer systems, hardware and software NEED to be brought current. Need to ensure that all employees Laptops have the proper security protection. Need to ensure that all work from home staff have access to the new Links and URLs for the company’s Intranet/Employee Site. Need to ensure that the logistical software is changed from AS400 to a Windows bases software – more user friendly. Need to update policies and procedure manuals. Need to update New Hire Orientation program. Need to review departmental budgets for 2019. Need to install Zoom on every employee’s computer/laptop. Photo Retrieved From: https://www.google.com/search?safe=active&hl=en&biw=1067&bih=493&tbm=isch&sa=1&ei=zcZUXOioI4nr_AaF3aCYBA&q=needs+analysis&oq=Needs+An&gs_l=img.1.0.35i39j0l9.31587.33417..35546...0.0..0.69.443.8....3..1....1..gws-wiz-img.......0i67.Sp2pXB7CSFM#imgrc=-XQVwY_uMMNSmM:
- TASKS: (The items on the NEEDS list have been assigned to the HR and the IT departments at Huffman Trucking Company). “Task analysis is a teaching strategy that encompasses the breaking down and sequencing of goals into teachable subtasks. The term task analysis came into increasing use during the 1950s, whenever tasks were identified and examined for their essential components within the workplace” (McCarthy 2013, para. 3). Although this quote comes from an article created for children, adolescents, and adults with disabilities, the information applies to any and everyone who is involved with task analysis whether it be in the workplace, at home, or in social settings. Generally, it is someone who is in charge, a leader who decides which tasks need to be handled, who will complete them, and a time frame for them to be completed. Important guidelines listed in the McCarthy 2013 article include: Limit the scope of the main task. Write subtasks in observable terms. Use terminology at a level understandable to potential users. Write the task in terms of what the learner will do. Focus attention on the task rather than the learner. (para. 4). Photo Retrieved From: https://www.google.com/search?safe=active&hl=en&biw=1067&bih=493&tbm=isch&sa=1&ei=8cZUXMD1K4e1_Ab0vryQBQ&q=Tasks+analysis&oq=Tasks+analysis&gs_l=img.3..35i39j0i30.21418.22281..22648...0.0..0.54.310.6......1....1..gws-wiz-img.......0i7i30._H4x6UWJnig#imgdii=8f8M31EsXGrxZM:&imgrc=4Lyezpda5kgOYM:
- There are numerous methods that the HR and the IT department can use to complete their tasks. The most important information they can gather will come from employees who work right there at the company with them. Before they start on their tasks, they will have a meeting with all of HR and IT to decide which questions to ask during their interviews with departmental managers, questions to put on their surveys, and questions to put on their questionnaires that they require the employees to complete. Additionally, they will need to have the executive staff complete the surveys and questionnaires, as well as, get their final input on the software and hardware they select to upgrade the systems. IT will search companies on the Internet who provide the software that they need to implement at the Huffman Trucking Company. They will narrow their choices down to 3 different software companies and have a team of IT personnel go an visit with them to see how the software works in real time. Then, they will select the new software and do a trial run with a select few employees at the company before going live. Photo Retrieved From: https://www.google.com/search?safe=active&hl=en&biw=1067&bih=493&tbm=isch&sa=1&ei=CcdUXKOtAovn_QbIpwg&q=Research+methods&oq=Research+methods&gs_l=img.3..35i39j0l9.29544.32661..32877...0.0..0.108.970.15j1....3..1....1..gws-wiz-img.......0i67.ueqTeOILL6w#imgdii=RCu4erz7lmrXwM:&imgrc=6RDLoUpJ0by4RM:
- The President and CEO is very intelligent. Not only does he have some of the best and brightest people on his CIO, vice president and coordinator teams, he has Smith Systems Consulting in house on a regular basis. They are included in the Huffman Trucking Company’s Organizational Charts. Therefore, they do not have to go far to get expert advice and they do not have to spend additional hiring an outside consultant to help them. "Some of the principles that add great value and assure return on investment in communication coaching and consulting are understanding the value of time, planning ahead, structuring the program, making it mandatory, keeping it flexible and allowing clients to engage in self-evaluation" (Bates 2007, para. 7). Photo Retrieved From: https://www.google.com/search?safe=active&hl=en&biw=1067&bih=493&tbm=isch&sa=1&ei=H8pUXIGjO4mxggew2bKIBg&q=return+of+the+investment&oq=return+of+the+investment&gs_l=img.3...4441.8652..8931...0.0..0.71.534.10....2..1....1..gws-wiz-img.......0j0i30j0i8i30.vsrvBc4Y0mQ#imgrc=uPdJHbsJ0-SYBM:
- The benefits of utilizing an internal training facilitator are that they know the company and the history of the company, as well as, most of the people who work for the company. They are experts in their field however, they may not have the necessary skills or knowledge about every department to train others outside of their own departments. Additionally, managers who work for the company already have a lot on their plates running their own departments and very little time to put into training other people. Photo Retrieved From: https://www.google.com/search?safe=active&hl=en&biw=1067&bih=493&tbm=isch&sa=1&ei=KcpUXKGuHevI_Qaov7HACg&q=internal+trainers&oq=Internal&gs_l=img.1.0.35i39j0i67l2j0l7.33080.51485..53911...38.0..1.105.2584.46j1....3..2....1..gws-wiz-img.....0..0i30.OzdZkchfUPA#imgrc=M59XQPWP63J7IM:
- Although outside consultants may have to be introduced to everyone at the company and shown around to familiarize themselves with the facilities, they are the best solution. The Huffman Trucking Company’s President and CEO knew this about consultants and took it one step further, he put Smith Systems Consulting on his Organization Chart. This means that the consulting firm is still their own company but they have set up shop within the Huffman Trucking Company and in-house consultants. Therefore, these experts are right there available to assist and provide their much needed advice at any time, and without the company having to spend additional money or time searching for a consulting firm. Photo Retrieved From: https://www.google.com/search?safe=active&hl=en&biw=1067&bih=493&tbm=isch&sa=1&ei=YMpUXJbiBNGQggexy7_YBw&q=external+trainers&oq=external+trainers&gs_l=img.3..35i39.22535.24306..24640...0.0..0.56.473.9......1....1..gws-wiz-img.......0i7i30.AKVz19qfX-I#imgrc=R_paNLlaZUvA3M:
- Smith Systems Consulting plays an integral part in helping to keep the Huffman Trucking Company’s business website up, active, and visible on the on the Internet and Intranet. They are the computer experts that works closely with the CIO and his management staff. They are the people who keep the company in line and helps them to make a smooth transition when it is time for upgrades for the newest technology. Smith Systems Consulting will be needed on a daily basis during the company’s latest expansion program and will need to travel to the five cities to ensure that the new computer systems are up and running properly. The power point list on this slide comes directly from the Smith Systems Consulting website (Apollo 2011, Smith Systems Consulting, Home). They will be working right along with the IT department and submitting their input regarding training for the staff once the new software is selected. Photo Retrieved From: https://www.google.com/search?safe=active&hl=en&biw=1067&bih=493&tbm=isch&sa=1&ei=OshUXNTUH4Pj_AbE8oLQCA&q=Consultants&oq=Consultants&gs_l=img.3..0l10.127213.128987..129466...0.0..0.89.639.11....3..1....1..gws-wiz-img.......35i39j0i67.mbE8TFMO_QM#imgrc=DdDSjakxY6AUzM:
- Yes, Yes, Yes. The visual on this slide is an image regarding training effectiveness that already has all the important objectives of the training and development plan in place at the Huffman Trucking Company. This training and development plan has been in place for many years but, due to the current company reorganization and expansion, it will be updated and made even better than before. The President and CEO of the Huffman Trucking Company never makes hasty moves. Although he reacts to critical events quickly, he carefully executes his plans based on the information and advice that is provided to him by his in-house consulting team, Smith Systems Consulting. The questions and objectives on this slide are the result of thorough research methods conducted by the HR and IT departments, along with the help of the consulting firm. Photo Retrieved From: https://www.google.com/search?safe=active&hl=en&biw=1067&bih=493&tbm=isch&sa=1&ei=vMhUXNagM867gget1aqIBg&q=Training+effectiveness&oq=Training+effectiveness&gs_l=img.3..0l10.82946.86714..87601...0.0..0.64.1191.22....3..1....1..gws-wiz-img.......35i39j0i67.ftUXU5paQw4#imgrc=0C_W0sES_SA7zM:
- The information on this slide was gathered from an article that was written by the Cooperative Extension which is an organization that provides “research-based information from America’s land-grant universities” (Extension 2013, para. 1). Additionally, the article describes how short-term outcomes coincide with how the intervention of programs are measured in relation to knowledge, attitudes, and behaviors. This is certainly important and relates directly to the critical event that occurred at the Huffman Trucking Company, and their decision to reorganize their organization by expanding to five additional cities. Thus, implementing an updated training and development plan geared towards current and new employees who will start working in their new positions immediately after training.
- The information on this slide was gathered from an article that was written by the Cooperative Extension which is an organization that provides “research-based information from America’s land-grant universities” (Extension 2013, para. 1). It states that generally long-term outcomes takes years after the completion of programs and involves the future of how changes are measured. In other words, long-term outcomes involve “the big picture”, the goals that a person or a company is striving to achieve in the long-run which is why they are doing what they do. Like the Huffman Trucking Company for example, their goals for the long-term outcomes of their updating training programs is increased revenue, employee retention, and a larger business entity.
- This Reference slide has all the information regarding the sources that the information was gathered from to create this presentation.
- This Reference slide has all the information regarding the sources that the information was gathered from to create this presentation.
- This Reference slide has all the information regarding the sources that the information was gathered from to create this presentation.
- This Reference slide has all the information regarding the sources that the information was gathered from to create this presentation.
- This slide is thanking you all for attending this presentation for Training and Development of the Huffman Trucking Company. Please save your notes for future reference and do not hesitate to contact Curry Creations, LLC with questions.