A PPT ON LISTENING ABILITY GTU COMMUNICATION SKILLS (2110002).

1. GTU

2. COMMUNICATION SKILLS
2110002

3. LISTENING ABILITY
Created By:

4. Introduction
Almost 45% of time we spend in
listening.
An essential management and leadership
skill.
A process of receiving, interpreting and
reacting to a message.

5. Hearing vs. Listening
Hearing is simply the act of perceiving
sound by the ear. If you are not hearing-
impaired, hearing simply happens.
Listening, however, is something you
consciously choose to do. Listening
requires concentration so that your
brain processes meaning from words
and sentences. Listening leads to
learning.

6. Process of Listening

7. Types of Listening
 Appreciative listening
 Empathetic listening
 Comprehensive listening
 Critical listening
 Discriminative listening

8. Appreciative Listening
 The objective of this type of listening is
to enjoy whatever one is listening.
 Previous experiences and taste play an
important role in this listening.
 Ex. Someone is watching a play or a
movie or a tv show and is enjoying the
process, he/she is doing appreciative
listening.

9. Empathetic Listening
 In this type of listening , the listener enters
into the world of speaker and sees, feels and
hears what the speaker sees, feels and hear.
 The first prerequisite for an effective
empathetic listener is to get involved and
relate oneself to the speaker.
 Ex. In companies, HR managers listen to the
problem of employees and guide them.

10. Comprehensive Listening
 Comprehensive listening implies the
understanding. This could be called the
second stage of listening.
 Good vocabulary, understanding of grammar
and syntax as well as body language of
speaker and concentration are important
factors for successful comprehensive listening.
 Ex. A group leader giving instructions to each
group member about the tasks to be
performed to meet the deadline.

11. Critical listening
 Critical listening includes evaluation of the message by
forming opinion and judging. The listener is expected
to reply critically while giving feedback.
 Critical listening does not mean finding faults. It is all
about processing information formulating your
judgement about something.
 Ex. A leader making promises or alleging the
opposition party .

12. Discriminative listening
 It is all about distinguishing between sounds
and individual words.
 This is the first stage of listening.
 Understanding of any language starts with the
discrimination of sounds.
 Ex. A non –native speaker of english who does
not have exposure to foreign accents will have
to make efforts to understand english spoken
by a native speaker.

13. Effective Listening in Organizations
 Listening to customers
 Listening to employees
 Listening to supervisors
 Listening to coworkers
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14. Listening to Customers
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 Discover needed product & service
changes
 Learn about competition
 Increase sales and customer
satisfaction
Advantages include . . .

15. Listening to Employees
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 Increases employee satisfaction
 Shows support
 Creates open climate
Advantages include . . .

16. When Listening to the Boss
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 Listen to know your boss.
 Use this knowledge to guide
interactions.
 Develop expertise your boss values
 Be wary of giving advice
 Build off supervisor’s ideas
 Praise appropriately
 Don’t criticize superiors

17. Listening to Coworkers
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Global tips include . . .
 Focus on information gathering & sharing
 Use humor as morale booster
 Learn to tolerate ambiguity
 Explain ideas completely
 Show you are listening

18. Barriers to Listening
 Equate With Hearing
 Uninteresting Topics
 Speaker’s Delivery
 External Distractions
 Mentally Preparing
Response

19. Barriers to Listening
 Listening for Facts
 Personal Concerns
 Personal Bias
 Language/Culture
Differences
 Faking Attention

20. Barriers caused by the speaker
 Uninteresting message
 Boring speaker
 Unorganised speech
 Incomprehensible message
 Monotonous delivery

21. Barriers caused by the listener
 Believing more knowledgeable than the
speaker.
 Not having necessary vocabulary.
 Experiencing physical discomfort like
hunger, thirst , need to use toilet ,etc.
 Formulating reply while listening.

22. Barriers caused by the enviroment
 Noise of vehicles , marriage procession
passing by , etc.
 Buzz among the audience.
 Effect of season .
 Uncomfortable and inappropriate
seating arrangements.

23. Traits of a Good Listener
 Being non-evaluative
 Paraphrasing
 Reflecting implications
 Reflecting hidden feelings
 Inviting further contributions
 Responding non-verbally

24. Thank You….