Recommandé
Contenu connexe
Similaire à Ethics-in-the-hospitality-workplace.pdf
Similaire à Ethics-in-the-hospitality-workplace.pdf (20)
Plus de PaoloPineda11
Plus de PaoloPineda11 (20)
Dernier
Dernier (20)
Ethics-in-the-hospitality-workplace.pdf
- 2. Introduction to the word Ethics The word comes from the Greek word ‘Ethicos’ meaning character or manners. Today, ethics is used to describe the character of a person when associated with a right or wrong behaviour or action. Ethics are therefore a code of moral principles or values explaining what is good and right and what is bad or wrong.
- 3. Defining Work Ethics Therefore, work ethics are : A group of moral principles, standards of behavior, or set of values regarding proper conduct in the workplace
- 4. Relationships in our Work Environment Management towards guests. Management towards employees. Employee towards employer. Employee towards co- workers. Employee towards guests.
- 5. What happens when staff ‘abuse’ their workplace? Higher prices. Business failure. Fewer jobs with cutbacks. Unpleasant working conditions – distrust. Poor morale.
- 6. Examples of Business Abuse Any illegal, unethical, irresponsible act done against an employer or employee. Stealing or giving away a product. Stealing money. Giving unauthorized discounts or not recording product movement or sales. Falsifying time clock or clocking someone else in or out.
- 7. Examples of Business Abuse (Continued) Vandalism Falsifying Records Breaking Confidentiality Ignoring Safety Rules Misrepresenting our products or services
- 8. Examples of Business Abuse (Continued) Poor guest service Irresponsible behavior – verbally or physically. Using drugs or alcohol at or before work. Gossiping Harassment of co-workers or guests.
- 9. When a culture is in poor condition, how do staff justify business abuse? Everybody does it. The resort won’t miss it. The resort overcharges anyway. I’m not paid enough. The resort doesn’t deserve my loyalty. I’m not happy working here.
- 10. How Do We as a Resort Respond to Business Abuse? Increased security staff presence. More cameras deployed. Threats of prosecution. Culture of suspicion.
- 11. As Employees, What Are Our Choices? • Ignore Business Abuse. • Rationalise or justify it away. • Speak up. • Discuss to clarify issues. • Blow the whistle.
- 12. Is this legal? Is it against company policy? Could the action cause loss or harm to anyone? If everyone I knew saw me doing this, would I feel uncomfortable? Do the right thing ! If You’re Unsure – Before You Act – Ask: