2. CAR COMPANY:AUDI
Business Process
• Each car manufactured by Audi is inspired by a philosophy of great
design and state-of-the-art technology.
• Every piece of the car delivers top performance.
• Audi is built on the promise of no compromise in quality.
• The extensive range of Audi and NSU models cover a wide variety of
engines and is the one that has effectively been the company's mission
statement since ever.
3. SPECIALITY
Convenience: Audi Services Plans are honored at all authorized Audi
dealerships.
Audi’s Trained Technicians: Because they know your Audi best, they can
spot potential problems during regular services that others might miss.
Transferable: If you sell your Audi, Audi Services Plan is transferable to the
new owner thereby helping to boost the resale value.
Affordable flexibility: With a variety of time and mileage options and range
of services plans, you can choose the service plan that suits your individual
needs and driving habits.
4. What strategy Indigo is using to script a rare success story in airline
business?
1. In a country where private airlines like Kingfisher and Jet Airways have shut the business, and the national
carrier, i.e., Air India, is continuously registering loss, it is amazing to witness the emergence of Indigo that only
started in 2006 to be the largest airline company in India.
2. In a highly competitive environment where acquiring a customer is an everyday challenge to survive, Indigo has
thrived and prospered. To achieve this, Indigo has kept the focus on offering differentiated services.
3. Indigo gives high importance to three pillars of success; low fares, on-time, and hassle-free
experience. Its aircraft do not carry a business class, unlike other airlines; nevertheless, many business
travelers still prefer Indigo due to its high on-time performance. Indigo prefers to keep it simple and exploit the
advantages of being a low-cost carrier. They don’t provide free meals like Air India. Also, they unapologetically
charge extra for all additional services.
5. a. Short-haul & point to point route structure, a common fleet with single class seat
configuration, and high employee productivity.
b. Lower aircraft acquisition costs achieved through bulk purchase strategy. Last year in
October 2019, it placed an order for 300 A320 Airbus aircraft, making it one of the largest
aircraft orders with a single airline operator.
c. Lower maintenance cost due to newer and single type aircraft strategy
6. Business Processes in Banks
Process is a sequence of repeated steps that an individual or a team must take in order for a business to
operate, achieve goals, and maintain a level of productivity. They are building blocks to an efficiently-run
business.
Customer service:
Banks are required to address thousands of customer queries ranging from account information to
application issues. The lesser the turnaround time the more customer satisfaction.
Compliance management:
The banking industry is closely governed by regulatory policies. Compliance management is a challenge,
given the frequency at which policies are updated.
Loan processing:
Manual loan processing takes anything between 1 -2 months. The entire process is dotted with stringent
checks, validations, and inspections.
7. Mortgage Lending: that this process is rife with opportunity to improve the customer experience. It doesn’t end there –
there are many high volume, repetitive tasks in the loan origination process that can be automated to improve cycle times,
compliance and productivity.
Customer on-boarding:Modernized banks gather customer information through websites, mobile, and third-party
platforms. Know your customer (KYC) verification is an important/mandatory part of the customer onboarding process.
Core Banking Operations:
Core banking operations make up all the back-end updates in the banking industry. These processes include customer data
updates, KYC validations, accounting reconciliations, and overdraft protection.
Loan processing:
Loan processing is an exhaustive process with several important steps from loan origination to disbursement. Legacy
banking systems process loans manually, which entails tons of paperwork, inordinate delays in approvals and verification,
unexplained bottlenecks, increased scope for fraud, and multiple rejections and re-application. Modern banks need to
have speedy and efficient loan processing systems that can handle huge volumes of loan originations across multiple
platforms.
Credit card processing:
Credit and debit card processing is an expansive process that requires accurate capture of data across multiple banking
channels and real-time updation of bank records. When done manually, credit card processing not only takes time and
effort but is also prone to errors and inconsistencies.
8. Business Processes
• A group of logically related tasks that use the firm's resources to provide
customer-oriented results in support of the organization's objectives
Why Business Process Reengineering ?
Customers :-
• Demanding
• Sophistication
• Changing Needs
Competition :-
• Local
• Global
Business Process Reengineering(BPR) seeks improvement of :-
• Cost • Quality • Service • Speed
9. About the organization:
• Bry-Air, the leader in dehumidification…worldwide, is a global
solution provider for dehumidifiers, gas phase filtration, plastics
drying and conveying, dry room, high temperature waste heat recovery
and energy smart cooling using waste heat, with subsidiaries in China,
Malaysia, Brazil, Nigeria and Switzerland, and an associate plant in
the USA.
• Bry-Air has over five decades of experience in applications,
manufacturing and engineering and R&D in the field of
dehumidification & environment control solutions, with several
patents to its credit.
• ISO 9001:2015 and ISO 14001:2015 certified
• Bry-Air's R&D centre is recognized by the Department of Science and
Technology and is undoubtedly one of the finest in the industry.
10. Business Processes
• Procurement Process
It is a business process related to the procurement of goods and other needs in helping
business sustainable. Not only materials or raw materials, but also includes spare parts,
medical devices, cleaning equipment, building needs, employee needs, carpentry tools, and
other materials and components. This process requires completeness as well as efficiency
and effectiveness in the selection of these items.
• In Out Inventory
There will be many goods or materials entering and leaving the company. In Out Inventory
is a business process that handles the entry and exit of these items, the key is control of
goods flow.
• Production process
The function of the production process is processing raw materials into finished goods and
can be sold to consumers. In reality, there is wider division depend on the needs of the
industry. For example, PPIC (Production Planning and Inventory Control) divisions and
also QC (Quality Control).
11. Divisions
• Sales and Marketing
The function of this division is to make sales and marketing to get a profit. For example, the
costs of marketing such as promotion costs, transportation costs, warehouse rental fees,
employee salary costs when employees are conducting product promotions.
• Administration and General
This division is responsible for determining policies, directives, and supervision so that
ongoing activities are more effective and efficient. For example, in this department, there
are several costs such as accounting fees, employee costs, employee salary costs and others.
• Accounting and Finance
Accounting and finance ensure that the finances of a business entity are healthy and able to
meet production needs, as well as control over debt. In addition, an accounting, in
particular, has an obligation to regulate taxes that must be paid by the factory to the
government.
15. Business Process at Alibaba
Marketing
Systematic in different
marketing actions and
timing.
Make use of customer
categorisation, offer
customers the products
they are interested in
Customer Service
Use customer feedback
to improve.
Order-Shipping-Return
Make sure the customer
receives enough
information about their
order during the whole
order process.
At its core, a business process is a repeatable collection of steps a company uses to accomplish a goal. Good processes are crucial to making progress toward your goals and improving your business’s operations.
The purpose of a business process is to help your company reach a specific target. If you want to accomplish things as a business, processes allow you to take repeatable, consistent steps forward.
Business processes help keep your company on task, prevent errors, and increase the speed with which your staff can accomplish their work.
