front desk servicing

2. O A hotel reservation system, also known as
a central reservation system (CRS) is a
computerized system that stores and distributes
information of a hotel, resort, or
other lodging facilities.
O A central reservation system is a tool to reach
the global distribution system as well as internet
distribution systems from one single system. A CRS
assists hotel managers in managing their online
marketing and sales, allowing them to upload their
rates and availabilities to be seen by sales channels
that are using the CRS. Sales channels may include
conventional travel agencies as well as online travel
agencies.

3. Modules in a CRS include:
OReservations
OProfiles
OGroups and blocks
ORate and inventory
control
OReporting

4. Information commonly stored in a CRS includes
ORoom types
ORate plans architecture
ORoom rates and conditions (guarantee,
deposit, customized cancellation rules,
minimum length of stay, maximum length of
stay, closed to arrival, arrival not allowed,
departure not allowed...)
ORoom inventories
OGeneric hotel information (address, phone
number, fax number)

5. Reservations
OIndividual, group, shared, and
Multi-rate reservations
OAdd, change, and cancel bookings
including multiple legs
OStandard, package, negotiated,
and group rates (via on-screen
button)
OMulti-Currency rate displays

6. Profiles
OIndividual guest, groups, corporate,
source, travel agency, and wholesales
profiles.
OMultiple address and phone number
capability for each profile
OMembership or club numbers and
tracking
OComparison and merging of profiles
ONotation for special commissions for
client, agent, or source

7. Groups and Blocks
O Groups room control
O Room inventory allotments with cutoff date or days
O Elastic room limits to be sold out of general inventory
beyond block
O Tour series (recurring group stays)
O Super Group Blocks -single group staying at multiple
properties
O Multiple rate assignments for shoulder dates
O Blocks fully integrated with selling screen
O Rooming list

8. Rate and inventory control
OSingle and Multi-Property availability
display
OUnlimited room classes and room types
OMulti-level inventory control by room
class and room type
OStrategic overbooking levels
OUnlimited number of rate plans
ODetailed rate availability display

9. Reporting
O The CRS reporting system provides a number of
standard reports. Additional reports can be created
using the integrated report generator by your IT
Specialist.
O System reports may be generated automatically and
may be run daily, weekly, monthly, yearly or manually
upon request. Reports include:
O Expected Arrivals
O Reservation
O Property Forecast
O Total Booking Activity

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