4. INITIAL MAPPING OF
CODE ENFORCEMENT
a.) Several stages that take place in the process e.) Rare tenant nights
of code enforcement
f.) Tenants act passively in stages of code resolution
b.) Multiple channels
c.) Estranged relations between people involved g.) Public is unaware of HPD’s successes in housing
improvement
d.) Lack of face to face encounters
7. GAME INSIGHT
+ four main phases of service delivery:
identify, report, inspection and repair
+ several channels used [phone, internet, mail, in person]
- game-ify an unpleasant process
- simulate situations that exist already
8.
9. MECHANICS OF OUR DAILY LIVES
Through the mechanics of existing relations and channels, this design seeks to enhance the experience and efficiency of the overall
service delivery.
12. [BOOK.ME]
DESIGN PRINCIPLES: RELATIONAL REFORM, CO-
OPERATIVE SERVICES
+ Wastes time and resources of HPD code inspector
+ Violation remains an issue that needs tending to
+ Results in a service delivery failure and further promotes feelings
of negativity and frustration
+ Leaves tenant feeling like the system is against them and that they
don’t have the power to improve their conditions
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25. [BOOK.ME]
DESIGN PRINCIPLES: RELATIONAL REFORM, CO-
OPERATIVE SERVICES
+ More efficient use of time for code enforcement
+ Gives tenants a sense of voice when they register for a
inspection
+ Code enforcement becomes a face tenants can relate to
26. THE HOUSING GAMES
A “game” that narrates the tenant through the services that
HPD provides.
Provides an easy visual language to understand the
capabilities of HPD and the rights and options for the tenant.
27.
28. Opportunities for use
+ Section 8 housing line in lobby of HPD Gold St
+ Field Offices
+ Tenant Nights (poster & pamphlet form)
+ “TAGAT”: distributed at choice by owners/brokers
+ Local community center distribution
+ Ad Campaign
+ readily available for anyone to view & or distribute
Notes de l'éditeur
Multiple ways of seeing and interpreting expert insight, aggregated photos and the experiential data which supports different aspects of code enforcement service. Wanted to enhance the relational human capabilities though activating the tenants voice, leverage existing resources in doing so and lastly insert the proposal in between existing service delivery gaps in order for fragmented systems to be conjoined Approached the same body of knowledge with proposals including: Tank + game
One of our last design iterations was a game that aimed to shift the notions of helpless and alone tenant to an active and aware participant. In essentially making the customer journey map into a 3d illustration, it was our hope that if pair correctly with the mechanics of gaming – tenants of a multiplicity of cultures could unconsciously interact with each other and further more an HPD representative. In navigating through a series of code violation scenarios, the owner and tenant strategize on ways to reach the end (code repair) together and in the least amount of time.
vs. design a system with in an existing channel based on the relational mechanics of peoples lives.
Negative relations of you vs them formed from the beginning > Relational reform introduced by leveraging existing systems ie renting systemsGame
Use brokers and real estate agents to a.) introduce the tenant to the face of HPD b.) inform tenant of their rights and responsibilities before they enter into their living situation c.) to reform HPD’s perceived reputation of being there only after the tenant has a problem. Lets face it, HPD has had your back all along.
Use brokers and real estate agents to a.) introduce the tenant to the face of HPD b.) inform tenant of their rights and responsibilities before they enter into their living situation c.) to reform HPD’s perceived reputation of being there only after the tenant has a problem. Lets face it, HPD has had your back all along.
This service will be designed in order to link a tenant who has already identified and filed a complaint to a HPD booking website of schedules of the HPD code inspectors. With the previous knowledge that there is an area of opportunity in syncing the real life situational interactions between HPD personnel and their service recipients. (400 inspectors who speak an entirety of 140 languages)
