1. Patient care is delayed due to inefficient systems and workflows 2. Multi-device digital communication complicates critical context 3. Unmanaged use of personal smartphones jeopardizes PHI security

1. 3 WAYS
FragmentedClinical
Communication
IsCompromising
PatientCare
Technology has given
clinicians powerful
tools such as desktop
computers, mobile
devices and electronic
health records (EHRs).
While these advances
have closed many
communication gaps,
they have ushered in
a whole new set of
challengesforclinicians
and their patients.
1
35mins.
24mins.
19mins.
13mins.
per day
could be saved
conducting
patient care5
per day
could be saved
communicating
or consulting
with colleagues5
per day
could be saved
completing
documentation 5
per day
could be saved
prescribing and/or
administering
medications5
Total time wasted each
systems and workflows 2
91minutes
PatientCareisDelayedDueto
Many healthcare professionals feel entangled in a web of devices used for
communication and documentation, from pagers to personal smartphones to
facility-assigned devices. Patient care is compromised as time is wasted on
2 Multi-DeviceDigital
CommunicationComplicates
CriticalContext
When informed via text,
physicians often lack vital
background information
on a patient for the
complete picture they
need to provide care 3
When compared with paging,
HIPAA-compliant group messaging
was rated significantly higher in clearer
communication of concepts, integrating
into rounds and patient discharge 1
Information is often
misinterpreted or
overlooked, depending
on how it’s sent and
the proximity to the
given device 3
Nurses are
dissatisfied
with existing
hospital
communication
options and rely
on personal
mobile devices,
despite the fact
that
89%of hospitals
forbid it.2
53%
of hospitals
interviewed
report that
nurses have
determining
physician
availability and
getting them
to respond in a
timely manner.2
UnmanagedUseofPersonal
SmartphonesJeopardizesPHISecurity
30%
Protected Health Information (PHI) must always be
treated with respect and sensitivity, and the use of
unauthorized communication devices not only
represents a breach of patient privacy, it can also
result in significant fines for HIPAA violations.
The greater the mix of personal and professional
communication devices, the greater the risk of
serious financial penalty.
Recent HIPAA rulings
indicate that hospitals found
guilty of data breaches
can be fined upwards of
$1.5 million per incident.
Health care providers
are often unaware their
text messages are out of
compliance with HIPAA3
Are clinically relevant
text messages stored
within a secure repository?
80%
said NO
2
reported receiving
protected PHI through
text messages 2
3
Healthcare professionals need a streamlined,
context-aware communication solution.
A secure, enterprise-wide solution can
leverage the synergy of a wide network of
users to add value in patient care.
Learn how context-aware
clinical communications
improve patient care.
How PatientTouch Communications
Three Problems
• Single device control
• Contextual messaging
• Transparency at all points
of communication with
patient tagging
• HIPAA-compliant
• Bring your own device (BYOD)
c o m m u n i c a t i o n s
1
J Hosp Med. 2014 Sep;9(9):573-8. doi: 10.1002/jhm.2228. Epub 2014 Aug 11. Smarter hospital communication.
2
TXT@WORK: Pediatric Hospitalists and Text Messaging. Kuhlmann Stephanie, Ahlers-Schmidt Carolyn R., and Steinberger Erik Telemedicine and e-Health.
July 2014, 20(7): 647-652. doi:10.1089/tmj.2013.0200.
3
Davidson, Steven J, MD, MBA. “The Need for Context-Aware Clinical Communication.” PatientSafe Solutions. August 2014.
4
"HIPAA Violations and Enforcement." HIPAA Violations and Enforcement. N.p., n.d. Web. 29 Sept. 2014.
5
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