Conquer Silence Webcast - Deck 1 of 2
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Healthcare providers and leaders will address three types of silences in healthcare: organizational silence, patient-related silence, and provider to provider silence. Read More: www.conquersilence.ca
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Conquer Silence Webcast - Deck 1 of 2
- 1. Welcome Our webinar will begin shortly Happy Canadian Patient Safety Week 2019
- 2. #ConquerSilence Webinar – Oct 28, 2019 - CPSW ConquerSilence.ca Canadian Patient Safety Week Webinar October 28, 2019
- 3. Today’s Moderator Mr. Christopher Thrall – Canadian Patient Safety Institute Communications Officer
- 4. CPSW Sponsorships A huge thank you to GOJO Industries, Inc. and HealthPRO for sponsoring CPSW this year!
- 5. Today’s Speakers Mr. Bernie Weinstein – Patients for Patient Safety Canada Member since 2003 Ms. Sandra Hanna – The Neighbourhood Pharmacy Association of Canada Interim Chief Executive Officer Ms. Lisa DeAngelis – HealthPRO Clinical Advisor
- 6. Today’s Speakers - continued Dr. Ward Flemons – University of Calgary Zone Clinical Section Chief, Respiratory Medicine Mr. Steve Routledge – Canadian Patient Safety Institute Senior Program Manager
- 7. Conquer Silence – A public engagement campaign Patient safety incidents are the third leading cause of death in Canada, behind cancer and heart disease.
- 8. Conquer Silence – A public engagement campaign Today in Canada every 17 minutes someone dies in a hospital from an adverse event.
- 9. Conquer Silence – A public engagement campaign Let’s #ConquerSilence in healthcare together. It’s time to speak up. • Your inner voice can save lives. • This campaign should move you to speak. • Death is no match for your voice.
- 10. Today’s Speakers Ms. Lisa DeAngelis – HealthPro Canada Clinical Advisor
- 11. Today’s Speakers Mr. Bernie Weinstein – Patients for Patient Safety Canada Member since 2003
- 15. Today’s Speakers Ms. Sandra Hanna – The Neighbourhood Pharmacy Association of Canada Interim Chief Executive Officer
- 16. 10,500 Points of Care Leveraging patients’ most accessible care resource Sandra Hanna, RPh Interim Chief Executive Officer Neighbourhood Pharmacy Association of Canada
- 17. 17 10,500 Pharmacies across Canada
- 18. 18 89% trust in pharmacists1 Patients see their pharmacist up to 10 times more frequently than they see other HCPs2 80% of patients return to the same pharmacy3 1. Neighbourhood Pharmacies Quantitative Research Edelman 2. Ross T. Tsuyuki, BSc(Pharm), PharmD, MSc, FCSHP, FACC, FCAHS, Nathan P. Beahm, BSP, PharmD, Hiroshi Okada, BSP, MSc, and Yazid N. Al Hamarneh, BSc(Pharm), PhD 3. Pharmacy360 Report, 2016. Trust, Relationships & Loyalty
- 19. 19 Pharmacists are perceived as much more accessible and convenient within the healthcare landscape, while equally as knowledgeable, professional, educated, trustworthy and friendly. 1. Neighbourhood Pharmacies Quantitative Research Edelman Trust, Relationships & Loyalty
- 20. Healthcare disruption – Implications on Patient Care Source: WSL Strategic Insights You have the flu You have a concussion You have a fever Today, 1 in 20 searches on Google is for health-related information
- 21. WHO defines patient empowerment as a process through which people gain greater control over decisions and actions affecting their health
- 22. Creating a safe space Physician Family / Caregiver Allied Health Pharmacy Friends / Google Home Care Hospital Dialogue Understanding patient motivations Understanding patient beliefs and belief systems and factors that influence them Understanding where patients seek care and leveraging these resources where possible Consistency, convenience and a frictionless experiences are being sought by consumers of all goods and services today
- 23. Today’s Speakers Dr. Ward Flemons – University of Calgary Zone Clinical Section Chief, Respiratory Medicine
- 24. Today’s Speakers Mr. Steve Routledge – Canadian Patient Safety Institute Senior Program Manager
- 26. The Challenge: Learning at the System Level
- 27. The Opportunity: Transparency in Learning & Sharing
- 28. Learning & Sharing across organizations & borders
- 29. A tool to support global sharing & learning
- 30. What you can do… • Encourage transparency in your organization to publicly share patient safety information that others could use to prevent harm • Commit to learn from other organizations beyond your borders • Visit globalpatientsafetyalerts.com and connect with us for more information
- 32. CPSW Sponsorships A huge thank you to GOJO Industries, Inc. and HealthPRO for sponsoring CPSW this year!
- 33. Conquer Silence – A public engagement campaign #ConquerSilence Campaign is here to stay Donate your voice: www.conquersilence.ca Register for upcoming webinars, listen to the podcast and download resources at: www.patientsafetyweek.ca