Resume

1. Patrice L. Hendrickson, MSM
silveradoration@gmail.com  918-671-8830 Cell
Strategic HR Professional credited with building best-in-class organizations. Catalyst for a series of innovative HR
initiatives impacting over 7000 employees in multiple states. A creative thinker, problem solver and decision-
maker. Strong communications, interpersonal relations, mentoring, negotiation and mediation skills.
QUALIFICATIONS
Organizational Culture & Vision
Employee & Management Retention
Internal Change & Re-organization
Workers Compensation/Safety Program
Training, Teaming & Leadership
Safety Training and Incentives
Sourcing, Recruiting, & On-boarding
Employee Reward & Recognition Programs
Problem Solving & Decision Making
Quality & Performance Improvement
Benefits & Compensation Design
Staff Development & Supervision
HR Policy, Process & Systems Design
Employee Relation
REPRESENTATIVE ACCOMPLISHMENTS
Organizational Culture & Vision
 Developed new technical division of a staffing organization. Developed client base,negotiated fees and
contracts,recruited, interviewed, evaluated candidates to find the best match for customer needs.Resulted
in gross revenue of new division exceeded $2.3 million the first year.
Payroll
 Processed payroll using ADP for both salaried and hourly employees, including off cycle requests
 experience processing payroll for over 150 employees
 Process payroll garnishments and child support orders
 Communicate with employees, managers and outside companies regarding payroll inquiries
 Create ad hoc reports for management
Recruitment and Employment Management
● Managed recruitment, selection and placement process for the Southwest Region for all levels of the
organization.
● Researched and interviewed key management regarding their preferences in screening potential hires for
their departments and designed the recruiting and hiring process to best meet those needs.Resulted in more
efficient hiring process and reduction of time spent by management in the process.
● Managed unemployment claims for 7000 employees with a 96% win ratio.
● EEOC investigations to include position statements.
Employee Benefits and Compensation
● Managed FMLA for over 7000 employees to include processing STD and LTD.
● Administered benefits plans to include analyzing plans.
● Analyzed compensation plans and worked with consultants to develop spreadsheets used to analyze
compensation in a union environment by position and region.
● Ensured that pay grades,rates and classifications were accurate.
● Interpreted union contract guidelines.
HR Policy, Process & Systems Design
● Experienced in researching, interpreting, applying, complying with and consulting on the Federal and State
Laws and Regulations, Company Policies and Business Best Practices relative to the Human Resource field
of study. Possess working knowledge of ERISA, DOL, and IRS regulation and laws including but not
limited to EEOC, FLSA, FMLA, COBRA, HIPAA, Worker’s Compensation, and ADA.
● Evaluated and monitored the performance and customer satisfaction of a call center to identify areas of
improvement. Designed and developed new hiring and training procedures to ensure quality personnel.

2. Resulted in call time reduction of 30%, increase of client base by 10% and a reduction of customer
complaints. Researched a variety of compensation and benefit structures of like companies and
recommended a most competitive compensation.Resulted in higher quality employee and reduced turnover
from 60% to 20%.
● Prepare employee information for analysis and decision-making, statistical data, and other employee-
related reports.
Training, Teaming & Leadership Development
● Development and administration of a training program that improved quality of service to clients and
increased client base by 5%, increasing gross revenue by $10,000 per month.
● Trained management and employees respectively on HR related topics and programs, including but not
limited to New Hire Orientation, Employee Handbook, Sexual Harassment, Safety, Diversity Awareness,
Employee Benefits Education and Enrollment. Employee investigations,Conflict Resolution and
Management Coaching.
● Managed Ethics Point hotline investigations and provide grievance resolution to employees.
● Provide counselto employees and management on Human Resource issues,personnelproblems and
complaints; advise management on the proper course of actions.
Internal Change & Re-organization
● Recognized burdens of existing use of excel spreadsheets to trackemployee information. Researched other
methods, gathered information from vendors of employee tracking software packages, compared and
analyzed offerings to company needs.Presented information to management with recommendation to use
company resources and develop own program. Resulted in accurate employee records and efficiency in
reporting and recruitment.
● Implemented and managed drug testing process and procedures.
Workplace Safety
● Developed and implemented OSHA required training and policies regarding Violence in the Workplace,
Blood borne Pathogens,Ergonomics, Safe Lifting, New Hire Safety Orientation, Emergency Action Plan,
and Hazardous Communications. Implemented and managed safety incentive programs. Organized
certification classes for first responders regarding CPR, AED, and Blood borne.
● SAP, ADP, Ultipro, Peoplesoft, BrassRing, Taleo, Job App
PROFESSIONAL HISTORY
Tulsa Health Department 4/11/2016 – Present, Employee Resource and Development
Express Professionals 3/21/2016 – 4/7/2016, Contract HR Generalist at GCC
Caregiver 4/2015 - 10/2015
NORDAM Group, Inc. 1/2015 –4/ 2015, Human Resource Manager
US Beef Corporation, dba Arby’s/Taco Bueno, Inc. 7/2011 – 1/2015, Human Resource Manager
America's CAR-MART, Inc.2/ 2009 – 7/2011, Regional Human Resource Manager
Video Gaming Technologies, Inc. 7/2007 – 2/2009, Human Resource Generalist
TRAINING
EEOC 2013, Employment Law 2014, FMLA and ADA Compliance 2014, Wellness Programs and Healthcare
Reform-Equifax 2013, HR Investigations 2012, OSHA, Workers Compensation-Gallagher Bassett 2011, Advanced
Internet Recruitment Strategies (AIRS) I & II, 2000, FLSA Compliance & Litigation, 2002, Job and Career
Coaching 2002, TAHRA Annual Employment Law Seminar 2006-2012, Lean Manufacturing 101
EDUCATION
Southern Nazarene University, Bethany, Oklahoma
M. S. Management
Bartlesville Wesleyan College, Bartlesville, Oklahoma
B. S. Management of Human Resources

3. MEMBERSHIPS
Society for Human Resource Management, Member 1997 - Present, Tulsa Area Human Resource Association,
Member 1994 - Present, Tulsa Affiliate Susan G. Komen Board of Directors - Board Development 2010-2012
HONORS
Delta Mu Delta