1. Patricia Anderson
981 Spring Town Road ♦ Van Alstyne, TX 75495 ♦ 903-830-0031♦
Pat9812094@yahoo.com
Professional Profile
Solution focused, team building IT professional with the ability to bring assigned projects
to successful completion within designated time lines and budget. Excellent Business
Analyst skills with the ability to make things happen for the betterment of the department
and the company. Works well under pressure with multiple objectives.
Experience Achievements:
Concentra Date: September 2007-Present
Job Title: Business Analyst
Achievements:
 Successfully completed documentation and testing for Business required
changes for the ChartSource Medical, ChartSource Therapy, Cash Management,
Internet, Intranet, and GE Centricity applications,
 Managed the GE Centricity Command Center during the roll out of the
application to 300 Medical Centers.
 Participated on the Commitee for Worklife Balance, which organized events for
the IT Employees.
Responsibilities:
 Provided Level 3 support for GE Centricity users at the Central Business
Offices, Headquarters and Centers.
 Participated in Agile ceremonies, contributing Story Points and other required
criteria for the Backlog and Sprint initiatives.
 Wrote stories, including requirements and acceptance criteria, and sub-tasks for
the Business initiatives included in the bi-weekly Sprints.
 Work with the Business users to gather and author requirements and intake forms
to capture the needs of the Author Business.
 Worked with GE to create, test and implement software changes related to the
assigned Sprint initiatives.
 Supported, gathered requirements and tested the following applications: Cash
Management, Unified Admissions EMR, ChartSource Medical, ChartSource
Medical, Sharepoint, Concentra.com, CER, Cash Management, OccuSource,
Internet and Intranet changes.
 Worked with Quality Assurance to insure the accurate testing processes and
procedures for software changes,
 Create Centricity Dictionary files, setup payers and test patient Eligibility..
 Worked with the Credentialing Department regarding the updating of

2. Patricia Anderson
981 Spring Town Road ♦ Van Alstyne, TX 75495 ♦ 903-830-0031♦
Pat9812094@yahoo.com
credentialed providers and In-Network payers.
TM Floyd - Contracted at EDS Date: August 2005-August 2007
Job Title: Business Analyst
Achievements:
 Successfully trained employees and recruiters for the roll out of the Human
Resources Consultant Recruitment Software.
Responsibilities
 Trained Managers and Recruiting Companies in the use of Human Resources
Consultant Recruitment Software
 Wrote training manuals for the Human Resources Consultant Recruitment
software
 Worked with the Human Resources Personnel to gather and author Business and
Functional requirements
 Supported the users in the daily use of the Human Resources software
Vartec Communications Date: 1999-2005
Job Title: Senior IT Manager/Senior Business Analyst
Achievements:
 Lead the Billing System Interface Project, resulting in billing corrections that
saved the Company $3 million dollars in revenue. Successfully migrated the
development and support of the Local Project from contractors to in house
developers, saving the company $250,000 in contracting fees.
 Lead the CLEC Stabilization Project, resulting in the Local system maintaining a
99% availability rate.
 Managed the Bad Debt Sell Off Projects for Collections. This project in Phase1
brought in $1.5 million dollars from a third party firm for the purchase of Local
Bad Debt Accounts.
 Managed the Credit Card Security Project, enabling the Company to become
compliant with Visa regulations.
Responsibilities:
 Managed an IT team consisting of two managers and 22 developers.
 Responsible for the daily support, development and QA testing of the CLEC
Online Local Provisioning platform.
 Created budget information for yearly budget planning.
 Worked with Business Personnel to create Business and Functional
Requirements.
 Authored training documentation for the use of Business Personnel
 Managed the SDLC process for projects by working with the Business,

3. Patricia Anderson
981 Spring Town Road ♦ Van Alstyne, TX 75495 ♦ 903-830-0031♦
Pat9812094@yahoo.com
developers, and Quality Assurance to insure timely delivery of assigned
initiatives
Old America Stores Date: 1986-1999
Job Title: Senior Business Analyst/IT Manager
Achievements:
 Successfully automated 114 retail stores with complete POS systems.
 Migrated the company’s data from a DGUX Unix system to an AS400.
 Setup and installed a Windows NT Network
 Moved the Company’s computer systems when the Company Headquarters
changed locations.
Responsibilities:
 System Analysis/AS400 510 Series System Administrator/PC Technician
 Managed the Help Desk Support Group, supporting both Headquarters and the
retail stores
 Managed security setup, daily/nightly processes and data availability which was
used to create accurate reports
 Gathered and documented user requirements for system changes and projects
 Maintained ownership of all IT vendor relationships for outsourced development
US Air Force
Missile Maintenance Technician
 Electronically checked out Interceptor Missiles
 Managed a crew of eight Airmen
Education
Degree: Bachelors of Business Administration GPA: 3.59
 Business Administration, Accounting, Finance, Economics, Computer
Programming, Marketing
Degree: Associates of Real Estate, Associates of Computer Science, Associates of
Business Administration
 Banking Economics, Computer Science, Marketing, Real Estate
Additional Courses:
 GE Centricity:
 Front Desk,
 Bar Boot camp

4. Patricia Anderson
981 Spring Town Road ♦ Van Alstyne, TX 75495 ♦ 903-830-0031♦
Pat9812094@yahoo.com
 Enterprise Rules
 Claims Manager
 Security Plus
 Eligibility
 Teleform Forms
 DBMS Queries
 Optum: Form Letter Creation Letter Manager Course
 Matrix Agile Training
 Microsoft Office including Excel, Power Point, Project, Visio
 Project Manager Certification Courses
 Arbor System Administration Courses
Awards
 MVP Award at Concentra
 Star Award at Vartec
Skills
 Visio process mapping skills
 GE Centricity Eligibility, Front Office, TES
 Agile SDLC skills
 Organizational skills
 Business/Functional requirements gathering
 Relationship building
 Management skills
 Team building skills
 Strong work ethic
 Writing skills
 Inventory Management skills
 System Security
 Help Desk Supervision
 Accounting Skills
 Project Management skills
 QA Testing skills