MIS Capabilities
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Sustainability is not a concept; it’s a strategic imperative. To be competitive sustainability must be woven throughout your business beginning with your strategy, leveraging your human resources and optimizing your business processes. Sustainability = profitability.
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MIS Capabilities
- 1. 1 Cracking The Code to Build aCracking The Code to Build a SustainableSustainable BusinessBusiness Patricia Meacham, CEO MARC IT SHARE www.marcitshare.com Linkedin.com/pmeacham Date
- 2. 2 How Do You Define Sustainability? One ExampleOne Example “Sustainability is an increase in productivity and or reduction in consumed resources without compromising product or service quality, competitiveness, or profitability while helping to save the environment.”Consider these questionsConsider these questions What definition of sustainability is best for your organization to adopt? What desired results does your organization want to accomplish and in what timeframe? How will you measure those desired outcomes? How will you communicate your sustainability plan and establish buy-in with your employees and stakeholders. Take the QuizTake the Quiz People + Process + Environment = Profit http://www.marcitshare.com/sustainability
- 3. 3 Critical Success Factors to Sustainability Leadership = Achieving Desired ResultsLeadership = Achieving Desired Results In your opinion what role does leadership play in the success of your organization? On a scale of 1 to 10 (10 being the highest), how would you rate the overall effectiveness of the leadership in your company today? What would it mean to your organization if your rating were to rise 1 point? 2 points? What are the risks if you answered any lower than 10? How Do YouHow Do You Know?Know? “Management is doing things right; leadership is doing the right things.” – Peter F. Drucker
- 4. 4 Are You a Champion of Change?Are You a Champion of Change? Does your attitude support change? Are you finding better ways to support customers? How do you manage change? Is it disruptive? What can you do to overcome the resistance to change? Would your internal and external customers agree? How Do YouHow Do You Know?Know? Critical Success Factors to Sustainability “Progress is impossible without change, and those who cannot change their minds cannot change anything.” - George Bernard Shaw
- 5. 5 Do You Consider Innovation anDo You Consider Innovation an Opportunity or a Threat?Opportunity or a Threat? Does your strategy include continuous process improvement? Do you consistently look for cost reductions? How would your supply chain rate your performance? Are you implementing customer experience enhancements? Are you poised to create and support new products and services? How Do YouHow Do You Know?Know? Critical Success Factors to Sustainability “Learning and innovation go hand in hand. The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow.” -William Pollard
- 6. 6 WhoWho Business CoachesBusiness Coaches Corporate executive leaders utilizing their skills to assist individuals and firms in achieving their objectives WhatWhat SkillsSkills Growth strategies, B2B & B2C, business development, organizational and leadership development, process improvement, technology + more WhyWhy Our PassionOur Passion Partner with clients to align strategies, people, and processes to achieve optimal business results HowHow Our ApproachOur Approach Work with you to understand challenges that impede business excellence
- 7. 7 Operational Excellence The best companies are customer centric Their strategies take into account internal and external customers How customers prefer to acquire products, services and support is top of mind Their focus is on turning satisfied customers into loyal customers Their strategy, people, and processes align Our FocusOur Focus StrategyStrategy ProcessesProcesses CustomerCustomer Strategic IntentStrategic Intent Human CapitalHuman Capital
- 8. 8 StrategyStrategy • At least two-thirds of large organizations struggle to implement thAt least two-thirds of large organizations struggle to implement th strategies.strategies. There is huge gap between strategy development and execution.There is huge gap between strategy development and execution. • Immediate revenue gains and internal focus can distract from longImmediate revenue gains and internal focus can distract from long business sustainability. - MIbusiness sustainability. - MIT Slone -Slone - Strategies That ImproveStrategies That Improve Growth & PerformanceGrowth & Performance How to grow your business How to diversity and identify new markets Evaluate if your products and services meet customer requirements Turn customer satisfaction into customer loyalty Determine if your business is sustainable
- 9. 9 Human CapitalHuman Capital • 70% of employees are dissatisfied with their job70% of employees are dissatisfied with their job • Employee disengagement costs the US economy about $350BEmployee disengagement costs the US economy about $350B every yearevery year • Disengaged employees cost each employer $3400 to $10,00 inDisengaged employees cost each employer $3400 to $10,00 in salarysalary - Gallup -- Gallup - Our ToolsOur Tools •D.I.AL.O.G •DISC INDEX, ATTRIBUTE INDEX VALUES INDEX What is the best way to measure employee effectiveness? How do measure leadership within your company? What is the best way to measure the culture in your organization? Are your employees engaged? What’s working, what’s not working in your company? Your People are YourYour People are Your Strongest AssetStrongest Asset
- 10. 10 Embrace Innovation - Challenge the Status Quo Reduce the internal disruption in the delivery of products, services, and support Improve your supply chain, create a better customer experience Process owners will benefit from operational efficiencies Process ImprovementProcess Improvement • Your processes should make you unique and create a competitiveYour processes should make you unique and create a competitive advantage.advantage. • The methods that you use in your business create your culture.The methods that you use in your business create your culture. • By reducing waste, increasing quality, and improving performancBy reducing waste, increasing quality, and improving performanc become the preferred supplier. -Industry Wbecome the preferred supplier. -Industry W
- 11. 11 Are You Ready?Are You Ready? To position your firm for growth Improve employee engagement Become a preferred supplier
- 12. 12 What’s Keeping You Up @ Night?What’s Keeping You Up @ Night? What Are Your Symptoms?What Are Your Symptoms? DeliveryDelivery SchedulesSchedules LeadershipLeadership SkillsSkills DisengagedDisengaged EmployeesEmployees LowLow ProfitabilityProfitability DissatisfiedDissatisfied CustomersCustomersMissedMissed RevenueRevenue Patricia Meacham, CEO MARC IT SHARE www.marcitshare.com Linkedin.com/pmeacham
Notes de l'éditeur
- Hello Thank you for allowing me to spend time with you today to engage in an open dialog regarding business sustainability and achieving operational excellence.
- The mega trend of Sustainability is built on the foundation of protecting our planet and it’s resources while providing a future for many generations to come. Business sustainability emerged out of the concept of being or going green. Outside pressures from communities, customers and regulations have forced companies to evaluate how their products and services impact the environment. As a result, companies have incorporated sustainable processes throughout their business; the effect a positive impact on their bottom line and a competitive advantage. Sustainability is not a program it is a business strategy that is defined and aligned through your people, processes and the structure of your organization. Sustainability is not just about the ecology; it is about how you increase or deplete your corporate resources to achieve your goals. The question is how can you create a sustainable business? You have to define that for your company.
- I’m going to suggest three critical elements in creating a sustainable business. The first is leadership. Leadership is the critical linchpin that hold’s today’s organizations together while preparing it for change. It starts with creating a compelling vision, a vision that inspires, a vision that allows EVERY employee to see how their specific role contributes to the success of the company. Successful leaders are people who are able to achieve the documented desired results. Discuss points and ask for feedback.
- The second element in building a sustainable business is change. I’m sure that you have heard the quote “The definition of insanity is doing the same thing over and over and expecting a different result,"? Attitude is the most critical component to behavior change and goal achievement. Change is not easy it requires a clear focus and continuous communication to those around you. Most people are resistant to change and would prefer the status quo. Are you a champion of change? Discuss & ask for examples.
- The third element to consider is innovation. To thrive in today’s competitive environment innovation should be viewed as an opportunity and not a threat. Do you consider innovation and opportunity or a threat? Discuss ask for input.
- Let me tell you a little bit about MARC IT SHARE, who we are and what we do.
- As I said earlier we work with clients to help them achieve operational excellence. Our experience is that the best companies are always evaluating their strategies to ensure that they are delivering the best products, services and support to their customers. These firms have aligned their strategies, people and processes “around the customer” enabling them to deliver the best customer experience. As a partner, this is the approach that we utilize to best serve our clients.
- Let’s first touch on strategy. Did you know: At least two-thirds of large organizations struggle to implement their strategies – there is huge gap between strategy development and execution. The best laid plans are often diverted due to immediate business needs to drive revenue or resolve internal and external business issues. At MARC IT SHARE we help firms maintain a keen focus on strategies that that will improve growth and performance. Discuss elements.
- Human capital has become a major expense for most corporations. Did you know: 1. 70% of employees are dissatisfied with their job 2. Employee disengagement costs the US economy about $350B every year. 3. Disengaged employees cost each employer $3400 - $10,000 in salary What this means is that American businesses are operating a two-thirds of their capacity. Employees that understand your strategy, are clear on their role in aiding corporate success and have the skills to execute are 10 times more likely to perform at higher levels. We can help you measure your organizational effectiveness, employee engagement and what the impact is on your bottom line. D.I.AL.O.G is our organizational assessment tool. It provides information as to how well the elements of your organization are working together to achieve your strategic business goals. It measures the interrelationships of the essential elements that become predictors of future strength. Our individual assessment tools include: The Attribute Index is a personal assessment tool that provides information as to how a person thinks and makes decisions-what natural talents he or she possesses. By understanding the way in which a person thinks, it becomes possible to leverage that knowledge and make better decisions, maximize strengths, minimize weaknesses, and achieve greater results personally and organizationally. The DISC Index measures a person’s natural and adaptive behavioral styles, which is crucial when working with team members, as a leader or a manager, or in the environment that requires conflict resolution. By understanding how you prefer to behave, you can better align your environment, and select the work that ensures more meaningful success while producing less stress. The Values Index delivers the most comprehensive understanding of a person’s value or motivational structure. Understanding what motives or drives a person is a crucial part of success. It is this understanding that helps to ensure that optimal motivation, passion, and drive are always created to achieve the highest levels of personal and professional success. By utilizing these tools we can help you measure employee effectiveness and determine the financial impact on your bottom line.
- Embracing change and innovation will help you outperform and outlast the competition. Did you know: 1. Your processes should make you unique and create a competitive advantage – it’s the reason customers prefer to do business with you. 2. The methods that you use in your business create your culture – it helps in building teams. 3. Your supply chain is critical to your business. By reducing waste, increasing quality, and improving performance you can become the preferred supplier. At MARC IT SHARE we believe that continuous process improvement should be integrated into your strategy. How efficiently and effectively you deliver your products, services and support to your customers has a major impact on creating a truly sustainable business. Are you focused on continuous process improvement? Give me an example
- Sustainability as a strategy is key to continuous business viability. It’s imperative that you have the leadership skills, are open to change and embrace innovation to thrive in today’s competitive environment The alignment of your strategy, people and processes “around your customers” will better position you against the competition. A compelling vision, the best skills, keenly focused on strategy execution will allow you to achieve improved business results. Are you ready to unleash your organization’s optimal growth?
- What’s keeping you up at night? What are your symptoms? Summarize any areas of concern discussed during the presentation and set up a follow on meeting to dig deeper.