1. PATRICK M. OLENICK
458 Foothill Road • Bridgewater, New Jersey 08807
(908) 419-1680 (Mobile) • patrickolenick@hotmail.com (Email)
SUMMARY OF QUALIFICATIONS:
Business Professional with twenty-plus years of significant experience in the application of communications,
analytical, and leadership skills in evaluating and managing cases, building relationships, and completing projects
facilitating achievement of program and enterprise objectives, emphasizing background within insurance and risk
management environments. Core competencies include:
• Risk Management • Case Management • Claim/Fraud Investigation/Analysis
• Project Leadership • Business Communications • Professional Relationship Management
• Settlement Negotiation • Education/Mentoring • Information/Database Technology
An effective analyst and facilitator with a strong client services orientation, effective multi-tasking skills, and a
verifiable record in working within dynamic, high-volume environments. A productive communicator and negotiator
with the capacity to build consensuses among stakeholders, contain costs, and achieve objectives.
BACKGROUND HIGHLIGHTS:
Background highlighted by achievements including the following:
• Developed claim platform and project-managed the resolution of thousands of domestic claims from among
40,000 in the U.S. in conjunction with Johnson & Johnson’s DePuy Hip Implant Recall program – communicating
with claimants to assess program eligibility, determining necessity for revision surgeries, mitigating risk exposure
via identification of other parties for potential indemnification, and administering efforts to reimburse affected
health insurers.
• Investigated and managed successful dispositions of large loss claims of up to $1 million against the Great
Atlantic & Pacific Team Company (A & P) – driving initiatives effective in determining liability exposure,
identifying and prosecuting instances of fraud, mediating hundreds of cases, negotiating settlements with
claimants and attorneys, collaborating with attorneys on trial strategy development and execution, and
observing juries and determining cases permitted to proceed to jury verdict, establishing a record of success in
the latter instance with 16 of 17 jury verdicts finding no fault on the part of A & P.
• Contributed to mitigation of A & P store-level liability and loss prevention risks through provision of educational
and support services to unit staff and management personnel.
• Recognized by employer for surpassing monthly objectives on a consistent basis via receipt of performance
bonuses.
PROFESSIONAL PROFICIENCIES:
Project/Case Management
Considerable experience in executing project and case management functions arising from the processing and
settlement of property and casualty claims, applying effective planning, analysis, investigation, coordination,
facilitation, and leadership skills in the simultaneous management of multiple cases and projects.
• Established and continuously updated plans facilitating timely completion of projects and closure of cases...
• Controlled and managed flow of documentation and information pertaining to projects and cases, functioning as
conduit among various parties and competing interests from initial notices of loss...
• Reviewed and conducted thorough investigations of claims in accordance with other directives, analyzing police
reports and other official documents and determining contractual obligation, extent of injuries/property
damage, carrier financial exposure, subrogation potential, and impediments to favorable settlement of newly-
reported losses...
• Conducted field surveillance when required in investigating validity of claims…
• Assessed potential and identified instances of fraudulent activity associated with cases managed, consistently
identifying fraudulent claims and actively pursuing criminal prosecution of perpetrators that produced tens of
thousands of dollars in savings on prospective claims payments...

2. PATRICK M. OLENICK PAGE 2
• Allocated and utilized a broad range of internal and external resources in managing projects and cases...
• Mediated and litigated cases in collaboration with legal counsel, negotiated settlement agreements, and
issued payments...
• Maintained records, managed information, and prepared properly-documented reports and correspondence,
applying PC literacy and knowledge of commercial software applications including MS Office Suite...
Business Communication/Relationship Management
Significant background in executing and guiding efforts to achieve business objectives through development of
productive relationships with clients, vendors, and business associates, including extensive background in
cooperating with physicians, attorneys, and other professionals in minimizing risk exposures in adjusting claims.
• Communicated with clients, their representatives, vendors, and business associates, ascertaining needs and
objectives as a relationship management tool...
• Developed productive working relation with clients and business partners – both internal and external, applying
effective consultative and relationship-building skills in projecting a positive, professional image of self and
organization/business unit represented...
• Contributed to meetings and presentations to disseminate information, secure feedback, and build consensuses
for proposals and plans of action...
• Resolved problems, adjusted complaints, and expedited support requests, creating a proactive service culture
effective in promoting goodwill, elevating satisfaction levels of vendors, clients, and associates, and facilitating
achievement of business objectives...
EXPERIENCE:
Crawford/Broadspire, Berkeley Heights, New Jersey 01/98 to 01/16
Senior Claim Examiner – Product Liability
(Johnson & Johnson/DePuy – 2011 to 2016)
Senior Claim Examiner/Outside Investigator
(Great Atlantic & Pacific Tea Company – 2008 to 2011)
Claim Examiner 3/Outside Investigator
(Great Atlantic & Pacific Tea Company – 1998 to 2008)
Kemper, Summit, New Jersey 11/96 to 01/98
Claims Adjuster
Wakefern/Shop Rite, Edison, New Jersey 02/94 to 11/96
Claims Representative
Comcast Cable Systems, Avenel, New Jersey 1993 to 1995
Sports Broadcaster (Part-Time)
EDUCATION:
Rutgers University, New Brunswick, New Jersey
Bachelor of Arts (B.A.), Economics/Statistics, May 1993
• Football Team (1989-90) • Golf Team | 1993 MVP Letter Winner (1991-93)
PROFESSIONAL DEVELOPMENT:
• Property & Advanced Casualty Training (Crawford University)
• New York Casualty Licensing Examination Training
• California Fraud Awareness Examination Training
LICENSES:
• New York Casualty, Connecticut, New Hampshire, North Carolina, New Mexico, Maine, California, Rhode Island,
Vermont, Nevada, Indiana, Idaho, Louisiana