Sherlock Services is a provider of hardware support and maintenance services since 1991, with a global customer base across various industries. They offer break/fix support, installations, and spare parts programs for midrange and enterprise platforms from vendors such as HP, IBM, Dell, Sun, and EMC. Services include 24x7 support with senior engineers, proactive monitoring, remote and on-site support, and flexible spare parts programs.

1. Since 1991 Supporting Enterprise IT
Director of Sales & Marketing
Sherlock Services
mschneider@sherlockservices.com
866.827.6804
www.sherlockservices.com
Mark Schneider

2. Sherlock Services Overview
TRUSTED ADVISORS Providing Hardware Support Since 1991
Global Customer Base
CONSISTENT GROWTH Privately Held Company, Solid Growth Rate
LEADING SUPPORT STAFF Service Engineers are U.S. based with an
average of 17 years experience
OUR SERVICES OFFERINGS Break / fix hardware and software support for
all midrange and enterprise level platforms.
Engineers are also available for installations,
upgrades, moves and dispositions
BROAD CUSTOMER BASE Over 1,000 customers covering
Manufacturing, Healthcare, State and Local
Government, Education, Business Services,
Financial, and Retail Industries
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3. 24 x 7 x 365 Senior Support Engineers
All Engineers are Level 3 and U.S. Based. Customers have direct
access to our engineering team.
Flexible Spare Parts Program
Parts are stocked on-site for mission critical environments. We have
one of the largest warehouses stocked for spare parts which are fully
tested and certified and available for shipment.
PASS – Pro-Active Seamless Support Solution
Our 24x7 monitoring technology service notifies us proactively when
issues arise to correct the problem before it causes an outage.
Over-The-Shoulder Support
Our engineers can connect securely to your existing console so you
can view all diagnostics being performed.
Personalized On-Boarding
Our sales and services team schedule an on-boarding call with
customers to ensure a smooth transition to our services team. On-
boarding process is tailored to the customer’s support requirements
and processes. Key contact information is shared and requirements
are confirmed along with equipment location specifics.
Research and Testing Lab
Our engineers will recreate problems in our lab during the
troubleshooting process for quicker problem resolution.
Our Key Differentiators
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4. Storage Support
HPE 3PAR, HPE XP Storage and HPE StorageWorks Arrays
Sun StorEdge and StorageTek Arrays
Dell Compellent Arrays
LSI Engenio and SMI-S Series Arrays
IBM TotalStorage and DS Series Arrays
Dell MD Series Arrays
EMC Storage Arrays
NetApp Storage Arrays
Nimble
Nexsan
x86 and Blade Support of HPE, Dell, IBM, and Sun Servers
Diagnosis and repair of all hardware components
Specializing in Microsoft, VMware, and Linux operating systems
Printer Support
Diagnosis and repair of all hardware components
Line Printers, Laser Printers, Color Laser Printers, Dot Matrix Printers
HP9000, Integrity and Superdome Server Support
Diagnosis and repair of all hardware components
Specializing in HP-UX operating systems
Industry go-to for HPE Superdomes
HP e3000 Server Support
Diagnosis and repair of all hardware components
Specializing in MPE and MPE-IX operating systems
Sherlock Services Offerings
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5. Remote Support
Complete backline support for data center equipment
Parts shipped overnight and same day response available
On-line portal for instant access to our support engineers
Health Check scripts to identify issues proactively
PASSTM
- ProActive Seamless Support monitoring
Relocation Services
System, Rack and Data Center moving services
Complete Project Plan for relocation
Equipment insurance
Moving process fully insured
Upgrade and Implementation Services
HP9000, Integrity and e3000 System upgrades
Storage Array upgrades
Implementation of Mission Critical Environments
Disaster Recovery planning and design
Sherlock Services Offerings
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6. 6
Sherlock Services Coverage Area
North America
South America
EMEA
APAC
Sherlock Services has an extended technical staff in many
countries around the world through our trusted partnerships.

7. 7
Industry Research and Analysis
Per Gartner Group, TPM contracts offer customers an average of 60 percent savings off
OEM support list prices. However, depending on equipment type, location and
product density, Gartner has seen that the range of savings with TPM contracts is 50 to
95 percent off OEM list.
According to Gartner in 2017, by 2020, the number of TPM-related RFI/RFPs that are
multiplatform/multivendor will increase by 35% as TPM becomes more mainstream
and is no longer considered a point solution for servers, storage or networking.
Based on a Forrester Research study, companies spend an average of 72% of their IT
budget for keep-the-lights-on (KTLO) activities, leaving only 28% for new projects.
Some analysts estimate the spend is 80% for KTLO activities.
Gartner has taken hundreds of inquiries from prospects on the topic of cancelling the
vendor's maintenance agreement and switching to third-party support and
recommends investigating third-party support in order to gain the financial means to
invest in modernization.

8. Sherlock Services is always researching new technologies
to help our customers so that they can rely on one source to
solve their support needs.
Development Lab
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9. We provide support for most x86 and blade technology in the market:
X86 and Blade Servers
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HPE ProLiant
DL140, DL145
DL320
DL360, DL365
DL380, DL385
DL580, DL585
DL780, DL785
ML110
ML150
ML310
ML350
ML370
ML570
HPE Blades
C3000
C7000
BL260C
BL280C
BL460C
BL465C
BL480C
BL490C
BL680C
BL685C
Dell PowerEdge
1850, 1950
2650
2850
2950
2800
2900
6650
SC1435
R210
R300, R310
R410
R610
R510
R710
R720
R810
R900
R910
IBM Servers
xSeries 1xx
xSeries 2xx
xSeries 3xx
xSeries 4xx
Netfinity 1xxx
Netfinity 3xxx
Netfinity 4xxx
Netfinity 5xxx
Netfinity 6xxx
Netfinity 7xxx
Dell Blades
M1000e
M605
M610
M710
M805
M905
M910
IBM BladeCenter
E Series
H Series
L Series
J Series
Q Series
S Series
T Series

10. We provide support for the following HP-UX Hardware Platforms:
HP9000 and Integrity Servers
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HP9000 Servers
E, F, G, H, I
K, D, S, T
A, L, N, V
rp7405, rp7410
rp7420, rp8420
rp7420, rp8440
rp3410, rp3440
rp4440, rp4410
HPE Integrity Servers
rx8620, rx7620
rx8640, rx7640
rx2600, rx2620
rx2640, rx4640
rx4610, rx2660
rx3600, rx6600
HPE Superdome
sx1000
sx2000
HPE Blade Servers
C7000 Chassis
BL860C
BL870C
BL890C

11. The HP3000 may no longer be a supported product by HPE but it is still serving thousands of users with
quality performance. Sherlock Services understands the legacy issues with MPE and can work with you
to provide ongoing support until YOU declare the system is obsolete.
We provide support for the following hardware models:
HP3000 Servers
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HP 3000 Servers
PA-RISC 1.0
925, 930, 949
950, 955, 960, 980
HP 3000 Servers
PA-RISC 2.0
996
A and N Class
9x9 Series
HP 3000 Servers
PA-RISC 1.1
917, 920, 922, 927
937, 947, 948, 957
958, 967, 977, 987
990, 991, 992, 995
918, 968, 978, 988

12. We provide support for the following hardware models:
StoreServ 7200 Series
StoreServ 7400 Series
StoreServ 8000 Series
InServ P10000 V400
InServ P10000 V800
Inserv E200
Inserv F200
Inserv F400
Inserv S200
Inserv S400
Inserv S800
Inserv T400
Inserv T800
HPE StoreServ
HPE InServ: P10000 Series
HPE 3PAR Storage Arrays
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13. Not only does Hitachi manufacture their own storage arrays, many of their products are
rebranded by HPE and Oracle.
We provide support for the following hardware models:
AMS200, AMS500, AMS1000
AMS2100, AMS2300, AMS2500
USP NSC55, XP10000 (HPE), StorageTek 9985 (Sun)
USP-VM, XP20000 (HPE), StorageTek 9985V (Sun)
USP-V, XP24000 (HPE), StorageTek 9990V (Sun)
VSP, P9500 (HPE)
HUS110, HUS130, HUS150
7700-MP, XP256 (HPE)
9910, XP48 (HPE), Storedge 9910 (Sun)
9960, XP512 (HPE), Storedge 9960 (Sun)
9970V, XP128 (HPE), Storedge 9970 (Sun)
9980V, XP1024 (HPE), Storedge 9980 (Sun)
Thunder Series 9570V, 9580V, 9585V
Hitachi Storage Arrays
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14. Dell Compellent Storage Arrays
We provide support for the following hardware models:
Dell Compellent SC8000 Storage Arrays
Dell Compellent SC40 Storage Arrays
Dell Compellent SC200, SC220 and SC280 Enclosures
Compellent Technology CT-SC10, CT-SC20, CT-SC30
Compellent Technology CT-SC40 Storage Arrays
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15. We provide support for the following hardware models:
NetApp E2600, E2700, E5400, E5500, E5600
StorageTek D280, D240, D220, D178, D173
StorageTek B280, B220, B210, BC82, BC84
Sun StorageTek 2510, 2530, 2540
Sun StorageTek 6130, 6140, 6540, 6580, 6780
IBM TotalStorage DS3400, DS4300, DS4400, DS4500
IBM TotalStorage DS4100, DS4200, DS4700, DS4800
IBM TotalStorage DS5020, DS5100, DS5300
LSI 2600, 3992, 3994, 4900, 6994, 6998, 7900
LSI Engenio E4600, E5600, E6000
Dell MD3000
LSI Storage Arrays
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16. EMC Storage Arrays
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Model 10
Model 20
Model 30
CLARiiON 5300
CLARiiON 5700
CLARiiON FC4700
CLARiiON IP4700
Isilon
VMAX
Symmetrix
CX Series
AX Series
VNX Series
DMX
Celerra
We provide support for the following hardware models:
Data Domain
Avamar
Virtual Tape Library

17. We provide support for the following hardware models:
CS210
CS220
Nimble Storage Arrays
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18. We provide support for the following hardware models:
E48
E60
Nexsan Storage Arrays
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19. Printer Support
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Sherlock Services is an independent service provider for many different
brands of printers including:
Hewlett-Packard
DASCOM
Lexmark
Canon
Xerox
Printronix
Epson
Okidata
Zebra
Monarch
Tally / GENICOM

20. Our staff works around the clock to ensure all your mission
critical applications are available.
24x7x365 Coverage and Direct Access to our Engineers
Over-the-Shoulder Remote Support
Unlimited telephone support calls with no extra charges
Software troubleshooting assistance
On-site Crash Kits for Repairs
Local Depot of Spare Parts
PASS – Pro-Active Seamless Support call home for servers and storage
RT - Response Ticketing System
Global Coverage
Seamless Support
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21. Black River – Acquired in 2017
TRUSTED ADVISORS Providing Printer Sales and Support Since
1989
INDUSTRY LEADER Largest DASCOM Print Solutions Reseller in
the U.S. DASCOM is an Industry Leader for
Serial Printing Technology
EXTENSIVE PORTFOLIO DASCOM’s Print Solutions Portfolio Includes
Impact, Thermal, Mobile and Card Printers
ADDITIONAL SOLUTIONS Printronix Partner for your Line Printer needs,
Laser Jet Printers
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Our sister company Black River specializes in the sale of new DASCOM printers
Impact
Thermal Printers
Mobile Printers
Card Printers

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DASCOM has printing solutions for virtually every
print application:
• Impact Printers
• Thermal Printers
• Mobile Printers
• Card Printers
Black River & Dascom Partnership

24. Allow us to understand what you currently have under maintenance
Perform an audit / health check on the equipment being considered
Propose recommendations of potential system enhancements
Determine level of spare parts availability (on-site, next day)
Provide you a competitive quote for our support
Assist with High Availability and Disaster Recovery planning
Next Steps
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25. Thank You,
for your time & consideration.
866.827.6804 | www.sherlockservices.com