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7 new qc tools
1.
QI-7MP-E-DN-Version 1.01 1
of 67© Robere & Associates (Thailand) Ltd. 7 New QC Tools or 7 Management Tools
2.
© Robere & 2
of 67QI-7MP-E-DN-Version 1.01 1. 7 QC Tools : 7 QC Tools & 7 New QC Tools (7 Mgt. Tools) 2. Re view 7 QC Tools 3. Introduction 7 New QC To ols 4. Role of 7 New QC Tools 5. Overview 7 New QC Tools Agenda : 7 Management Tools
3.
© Robere & 3
of 67QI-7MP-E-DN-Version 1.01 Quality Evolution Quality Evolution through “TQM Concept” 1. Before Industrial Revolution : 1700’s 2. Before The End of WW II : 1900’S 3. After The End of WW II : 1970’s 4. Globalization
4.
© Robere & 4
of 67QI-7MP-E-DN-Version 1.01 Relationship for Business & Quality Mgt.
5.
© Robere & 5
of 67QI-7MP-E-DN-Version 1.01 P D A S Plan-Do-Study-Action Deming Cycle QM QI QP QC QA Juran’s Trilogy of Quality Quality Philosophy
6.
© Robere & 6
of 67QI-7MP-E-DN-Version 1.01 : Monitoring , Corrective Action : Goal Setting , Method Assignment : Keizen , DOE, etc. Quality Management through Statistic
7.
© Robere & 7
of 67QI-7MP-E-DN-Version 1.01 QC QI QPTop Management Workers Managers 0 80 100 Language Vision Budgets Concrete Afford Distribution TQM RESPONSIBILITY
8.
© Robere & 8
of 67QI-7MP-E-DN-Version 1.01 Management by KKD Managem ent by Fact Kan = Intuition Keiken = Experiment Dokyo = Gut
9.
© Robere & 9
of 67QI-7MP-E-DN-Version 1.01 What is Statistics ? • Statistics was means “Science” for The Decision Making under Uncertainty Situation. • So The Decision Making Must be Procedure !
10.
© Robere & 10
of 67QI-7MP-E-DN-Version 1.01 Decision Making Logic StatisticalStatistical TechniqueTechnique Data Information Decision Making Deductive Method Inductive Method Statistic Thinking
11.
© Robere & 11
of 67QI-7MP-E-DN-Version 1.01 Affinity Diagram (depend on filling) Interrelation Diagram (depend on cause & effect) Matrix Diagram (for survey relation between objective & strategy) Tree Diagram (identify sub-objective) Arrow Diagram (fundamental planning for clarify condition) PDPC (fundamental planning For not clarify condition) Matrix data Analysis Cause & Effect Diagram QC Tools Pareto, Check Sheet, Histogram, Scatter Diagram, Control Chart and Graph Tools for future Tools for problem solving Tools for studying Step 1: Concept design Step 2: Intermediate planning for developing strategy Step 3: Detail planning Do
12.
© Robere & 12
of 67QI-7MP-E-DN-Version 1.01 Affinity Diagram Interrelation Diagram Matrix Diagram Tree Diagram Arrow Diagram PDPC Concept Design QC QP7 New QC Tools Intermediate planning (Requirement) Detail Planning Clarify problems Identify root causes Action Note: Matrix Data Analysis as Multi-Variants Analysis
13.
© Robere & 13
of 67QI-7MP-E-DN-Version 1.01 Fact (Management by Fact) Data Almost People meet verbal problems more than numeric problems. Verbal problems Numeric problems 7 QC Tools (Old) 7 QC Tools (New) Information (Data for fulfill the target/goal) Distribute Problems after correcting numeric data. Identify Problems by Analysis Approach Distribute Problems before correcting numeric data. Building up the opinion and planning by Design Approach Relation Chart 7 QC Tools & 7 New QC Tools
14.
© Robere & 14
of 67QI-7MP-E-DN-Version 1.01 Non construction Problems Have 7 New QC Tools Construction of Problems were arranged in the pattern. Problems begin clarify Easily arranged opinion Easily planning Easily meet the problems Everyone understand The problems Easily could be connect any problems All of Problems could be solving. Identify root cause Get the Participation Solving through fulfill the goal (Everything look so good) Everything trend to smooth The problems could be arranged in the solving pattern
15.
© Robere & 15
of 67QI-7MP-E-DN-Version 1.01 Non construction Problems Not have 7 New QC Tools Not clarify construction of Problems. Labyrinthine ideas Everyone Confuse Couldn't meet the problem Difficult to planning Couldn’t identify the problems The problems not clear ( Problems still foggy) Skip details of the problem Important item was skipped Couldn’t connect the problem details Not clarify The Problems Corrective action Not meet the target/goal Everything look so bad Not get the Participation The problems could not be arranged in the solving pattern !!
16.
© Robere & 16
of 67QI-7MP-E-DN-Version 1.01 2 43 1 Johari Window Unknown Known UnknownKnown Others Myself
17.
© Robere & 17
of 67QI-7MP-E-DN-Version 1.01 Bad Good AC D P Person or Department has only knowledge in block 1 & 2 , isolate solving so that not effectiveness. When another person to join, knowledge in block 3 will be release; beginning form the group for solving. By using often 7 New QC tools, The group for solving will build up opinion & develop knowledge, block 4 will be coming (by continues thinking). When you try using 7 New QC tools First time, please believe that often practice will be change from “the people can be think! ”to” the people can be innovate new things”. Time ““Importance ofImportance of Solving Planning”Solving Planning”
18.
© Robere & 18
of 67QI-7MP-E-DN-Version 1.01 How are “7 Now QC Tools” to help you meet the goal ? • Culture & Organizing revolution/stimulate the innovation – Emphasis Human resource development – Objective : Every person can be often create innovation and use their clever in the Quality Activities – Target/Goal: Culture & Organization revolution to TQM
19.
© Robere & 19
of 67QI-7MP-E-DN-Version 1.01 7 Keys for culture & Organization revolution: 1. Verify Situation/status in any aspect. 2. Clarity explain the interesting situation/status 3. Job priority arrangement effectively 4. systematic implementation 5. Predicable 6. changing for leader of competitiveness ( Proactively) 7. Make true at the first time 7 New QC tools 1. Affinity Diagram 2. Interrelation 3. Tree 4. Matrix 5. matrix Analysis 6. Arrow 7. PDPC Capability after using 7 QC New tools 1. arrange verbal data 2. building up variety opinion 3. planing improvement 4. eliminate mistake & forgetfulness 5. understand problems & can be Clarify explain) 6. maintain participation 7. powerful brainstorming 5 Objective for culture & organization Revolution : for building up culture as … 1. Problems identify 2. Focus on Quality Planning 3. Focus on the process 4. Job Priority 5. Supporting for systematic thinking 1.TQM concept thinking 2.TQM Establish
20.
© Robere & 20
of 67QI-7MP-E-DN-Version 1.01 Quality Tool What do you done before ? Increase the customer satisfaction ! Reduce the customer claims !
21.
© Robere & 21
of 67QI-7MP-E-DN-Version 1.01 Quality Tool Increase the customer satisfaction ! Reduce the customer claims ! 7 New QC Tools (or 7 Management) : for Quality Planning Tools 7 QC Tools : for Problem Solving
22.
© Robere & 22
of 67QI-7MP-E-DN-Version 1.01 Quality Tool Verbal Data7 New QC Tools 7 QC Tools Numerical Data Art Logic, Maths
23.
© Robere & 23
of 67QI-7MP-E-DN-Version 1.01 7 QC Tools Do you know type of 7 QC tools ? Data Stability ? Variable Analysis ? C & E Analysis Standardization •Histogram •Check Sheet •C & E Diagram •Graph •Pareto •Scatter Diagram •Control Chart
24.
© Robere & 24
of 67QI-7MP-E-DN-Version 1.01 7 New QC Tools Overview 7 New QC Tools •Affinity Diagram (KJ Methods) •Matrix Diagram •Arrow Diagram •Tree Diagram •PDPC Diagram •Matrix Data Analysis •Interrelation Diagram
25.
© Robere & 25
of 67QI-7MP-E-DN-Version 1.01 1. Affinity Diagrams (KJ Method) Key Point : Feeling • Create by Dr. Jira Kawakita • Not issue for Brainstorm • KJ Method require “Feeling Thinking” (ART) • KJ Method is “Concept Design” – check situation – Brainstorming by feeling – Grouping the some ideas – Can be talk the meaning – After finish grouping can be review and regroup – After finish; everyone must be consensus – Summarize the concept
26.
© Robere & 26
of 67QI-7MP-E-DN-Version 1.01 Affinity Diagram (KJ Methods) Why use it? • To allow a team to creatively generate a large number of ideas/issues • Organize and summarize natural groupings among them to understand the essence of a pr oblem and breakthrough solutions.
27.
© Robere & 27
of 67QI-7MP-E-DN-Version 1.01 Affinity Diagram (KJ Methods) How do I do it? 1. Phrase the issue under discussion in a full sentence Tip From the start, reach consensus on the choice of words you will use. Neutral statements work well, but posit ive, negative, and solution-oriented questions also work.
28.
© Robere & 28
of 67QI-7MP-E-DN-Version 1.01 2. Brainstorm the ideas or issues Tip A “typical” Affinity has 40-60 items; it is not unusual to have 100-200 ideas. Affinity Diagram (KJ Methods)
29.
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of 67QI-7MP-E-DN-Version 1.01 Affinity Diagram (KJ Methods) 3. Without talking : Sort ideas simultaneously into 5-10 related groupings
30.
© Robere & 30
of 67QI-7MP-E-DN-Version 1.01 Affinity Diagram (KJ Methods) 4. For each grouping, create summary or header cards using consensus
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of 67QI-7MP-E-DN-Version 1.01 Affinity Diagram (KJ Methods) Activity 20 min : How are you “training and educate” the job description to
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of 67QI-7MP-E-DN-Version 1.01 Interrelation Diagram(IR) • IR Require “Logic Thinking” (Don’t Feeling !) • Logic Thinking : relation between Cause & Effect • Seek Root Cause of the problem items Design QE Start QM Arrow Arrow In Out Cause Sympto Arrow Arrow In Out Cause Symptom Arrow Arrow In Out Cause Symptom
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of 67QI-7MP-E-DN-Version 1.01 Interrelation Diagram Why use it? To allow a team to systematically Identify, Analyze, Classify the cause and effect relationships that exist among all critical issues so that key drivers or outcomes can become the heart of an effective solution.
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of 67QI-7MP-E-DN-Version 1.01 Interrelation Diagram How do I do it? 1. Agree on the issue / problem statement. How are taking a fun camping trip ?
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of 67QI-7MP-E-DN-Version 1.01 Interrelation Diagram 2. Assemble the team. 3. Lay out all of the ideas/issue cards that have either been brought from other tools or brainstormed. 4. Look for cause/influence relationships between all of the ideas and draw relationship arrows.
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of 67QI-7MP-E-DN-Version 1.01 Interrelation Diagram 5. Review and revise the first round ID. 6. Tally the number of outgoing and incoming arrows and select key items for further planning. 7. Draw the final ID.
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of 67QI-7MP-E-DN-Version 1.01 Interrelation Diagram Assemble andbring theright equipment In=0Out=1 Createa comfortable and relaxed atmosphere In=4Out=1 Assemble andbring theright equipment In=1Out=1 Shopfor andprepare food In=1Out=1 Determine everyone’s preferences In=0Out=3 Driver Outcome TakingaFunCampingTrip
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of 67QI-7MP-E-DN-Version 1.01 Interrelation Diagram Activity 20 min : Why is Ho Chi Min City not population for travelling.
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of 67QI-7MP-E-DN-Version 1.01 Tree Diagram (Intermediate Planing) • Deployment The Objective to Means • Make relationship(chain) Between Objective & Means OBJ Mean OBJ Means OBJ Means Deploy Deploy Deploy
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of 67QI-7MP-E-DN-Version 1.01 Tree Diagram QC Root Cause (Corrective Action) QP Requirement Deployment Hint : Done : Lift Right “What’s make it success” Review : Right Lift “ When we make like this what the effect ! ” Done & Review : Must be Relevant !!!
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of 67QI-7MP-E-DN-Version 1.01 Tree Diagram Why use it? To break any broad goal, graphically, into increasing levels of detailed actions that must or could be done to achieve the stated goals.
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of 67QI-7MP-E-DN-Version 1.01 Tree Diagram How do I do it? 1. Choose the Tree Diagram goal statement Goal : Increase workplace suggestion
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of 67QI-7MP-E-DN-Version 1.01 Tree Diagram 2. Assemble the right team 3. Generate the major Tree headings, which are the major subgoals to pursue
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of 67QI-7MP-E-DN-Version 1.01 Tree Diagram 4. Break each major heading into greater detail 5. Review the completed Tree Diagram for logical flow and completeness
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of 67QI-7MP-E-DN-Version 1.01 Tree Diagram Activity 20 min : Successfully apply for 7 New QC Tools.
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of 67QI-7MP-E-DN-Version 1.01 Matrix Diagram Why use it? To allow a team or individual to systematically identify, analyze, and rate the presence and strength of relationships between two or more sets of information.
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of 67QI-7MP-E-DN-Version 1.01 Matrix Diagram How do I do it? 1. Select the key factors affecting successful implementation. 2. Assemble the right team. 3. Select an appropriate matrix format.
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of 67QI-7MP-E-DN-Version 1.01 Matrix Diagram How do I do it? 4. Choose and define relationship symbols. The most common symbols in matrix analysis are , , . = High = 9 = Medium = 3 = Low = 1 5. Complete the matrix.
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of 67QI-7MP-E-DN-Version 1.01 Types of Matrices
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of 67QI-7MP-E-DN-Version 1.01 Types of Matrices
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of 67QI-7MP-E-DN-Version 1.01 Matrix Diagram Types of Matrices • L-shaped matrix.
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of 67QI-7MP-E-DN-Version 1.01 Matrix Diagram Types of Matrices • T-shaped matrix.
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of 67QI-7MP-E-DN-Version 1.01 Activity : Company- Wide Continuous Improvement Training ProgramHumanRresourceDept. Managers Concultants SPCCoordinator University TechnologySpecialists Engineers Courses 7BasicQCTools 7NewQCTools ProblemSolving DOE TPM JIT NewSupervisorTraining TQC FacilitationSkills QFD Executives Marketing Sales Engineers Workers QualityProfessionals Suppliers Who Trained Who Attends Key for “Who Trained” Develop Responsibility Individual Training Responsibility Team Member Key for “Who Attends” Full Overview
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of 67QI-7MP-E-DN-Version 1.01 Application : Matrix & Tree Diagram KJMethod Interrelation Tree Matrix Arrow PDPC 7QCtools Note Selectthetheme Evaluatethesituation ConfirmbyAvg.value ProblemPlanning GaolSetting Ref.thedatabase ActivityPlanningforSovling ActualStatusDiagnosis Analyzefromnumericdata IdentifyRotCause Analyzefromnumericdata PreparetheCorrectivePlan ProblemSoving ImprementthePlan SetScheduleforImprement ArrowDia:CapablePlan PDPC:Can'tPlan,Decision Imprementation Use:7QCToolsforSolving Ckeck&Diagnosis EvaluatetheCorrectivePlan VerifytheResult ReviewthePlan StandardizeSetting ReviewforFuturePolicy
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of 67QI-7MP-E-DN-Version 1.01 PDPC : Process Decision Program Chart The PDPC is a valuable tool for improving implementation through contingency planning. The PDPC, based on the Tree Diagram, involves a few simple steps. 1. Assemble a team closest to the implementation. 2. Determine proposed implementation steps. • List 4-10 broad steps and place them in sequence in the first Tree level.
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of 67QI-7MP-E-DN-Version 1.01 PDPC : Process Decision Program Chart 3. Branch likely problems off each step. • Ask “What could go wrong?” 4. Branch possible and reasonable responses off each likely problem. 5. Choose the most effective countermeasures and build them into a revised plan.
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of 67QI-7MP-E-DN-Version 1.01 PDPC : Process Decision Program Chart
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of 67QI-7MP-E-DN-Version 1.01 PDPC Activity 20 min : Visual Education (Tour) at “ANGKOR WAT” i n Combodia 2 day
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of 67QI-7MP-E-DN-Version 1.01 Arrow Diagram Why use it? To allow a team to find both the most efficient path and realistic schedule for the completion of any project by graphically showing total completion time, the necessary sequence of tasks, those tasks that can be done simultaneously, and the critical tasks to monitor.
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of 67QI-7MP-E-DN-Version 1.01 Arrow Diagram How do I do it? 1. Assemble the right team of people with firsthand knowledge of the subtasks. 2. Brainstorm or document all the tasks needed to complete a project. 3. Find the first task that must be done, and place the card on the extreme left of a large work surface
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of 67QI-7MP-E-DN-Version 1.01 Arrow Diagram How do I do it? 4. Ask: “Are there any tasks that can be done simultaneously with task #1?” 5. Ask, “What is the next task that must be done? Can others be done simultaneously?” 6. Number each task, draw the connecting arrows, and agree on a realistic time for the completion of ea ch task 7. Determine the project’s critical path
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of 67QI-7MP-E-DN-Version 1.01 Arrow Diagram Activity 20 min : MissionMission : To set up schedule “House Building” in 3 months. HintHint : 1st set up the Gantt chart before. 2nd build up Arrow Diagram.
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of 67QI-7MP-E-DN-Version 1.01 Blend Activity Activity 45 min : How do you establish your organization to the leader for competitiveness in HintHint : you can use any tools for success this task (think out of the box, many tools more than 7 New QC tools !)
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