Paul Samuel Roa

Hong Kong Hong Kong

Integrated Intelligence & Information, Guest & Employee Experience Analytics, Process Improvement Expert,Service Quality

Hospitality / Leisure

Quality is a never-ending journey of continuous improvement… I was with a luxury hotel company whose motto of “Ladies and Gentleman, Serving Ladies and Gentleman” molded my behavior towards employees and guests. I've continued my journey back to my roots - in an iconic hotel company whose core values define Legendary Asian Hospitality... a continuum of service --- treating our colleagues and guests with honour, as kin, as family. I always look for an opportunity for "change" and utilize the science of quality to ensure sustainable improvements which allows the seamless execution and delivery of products and services. I enjoy applying my expertise in Integrated Intelligence and I...