This was presented to Northern Housing Consortium Social Media "Unconference" alongside @Jamoo1987. It looks at the changing workplace , the impact of technology and the mobile customer on leadership/communications. Plus a bit of future gazing. A really great audience and superb event put on via the NHC guys and @nickatkin_hht

1. A Social Future….
Jamie Powis
Paul Taylor
Everything
Everyone
Everywhere
Connected

2. The Social Workplace
Engaging with the Always On
The Rise of The Mobile Customer

3. 2011 was the year that 20th Century Customer Service began to disappear

4. We are the problem

5. The Last Office in the UK to allow Social Media in The Workplace

6. Leadership is Everything

7. Fragmented Communication

8. A Culture of No Fear

9. More Play Less Work

10. I wonder if he The Blues are playing
knows I text tonight… wonder if
my boyfriend there are any tickets
40 times a still available on their
day… website….

11. I start work in 12 months time

12. New Jobs. New Structures

13. •Youth Media Charity
•Works with young people 14-24 years old
•Engages and Empowers
•Communication

14. COMMUNICATION AT KIC
FACEBOOK
42%
EMAIL
17% KIC TWITTER
30%
TELEPHONE
11%

15. CASE STUDY: UNIVERSITY OF WOLVERHAMPTON AND KIC

16. 319 Tweets in support of KIC
4 Tweets in support of Wolverhampton University

18. Augmented Reality

19. Near Field Communications

20. CONNECTED 24/7

21. It will never happen

22. It already has

23. M powered
homes
M powered
customers

24. “Social Media is part of me – Literally”

26. Touch - Move - Feel - Type

27. Your Next Doctor

28. How will we cope with customers that can find things out faster than us?

29. Everyone Everywhere Publishes

30. PAUL TAYLOR @PaulBromford
JAMIE POWIS @Jamoo1987