Managerial skills needed for a manager

1. MANAGERIAL
SKILLS
UNIT 1

2. INTRODUCTION
A manager wears many hats.
He or she is not only a team leader.
Henry Mintzberg in his book The Nature of Managerial Work has explained
ten roles that are played by the manager.

3. Interpersonal
 Figurehead
 Leader
 Liaison
Informational
 Monitor
 Disseminator
 Spokesperson
Decisional
 Entrepreneur
 Disturbance handler
 Resource allocator
 Negotiator
Provide information
Process information
Use information
Feedback

4. MANAGERIAL SKILLS
• Technical – special proficiency
• Human – ability to work in cooperation
• Conceptual – ability to think analytically
• American assembly of collegiate schools of business – leadership, self
objectivity, analytical thinking, behavioral flexibility, oral communication,
written communication, personal impact, resistance to stress.

5. • Additional managerial skills needed are as follows:
• Communication skills
• Administrative skills
• Leadership skills
• Problem solving skills
• Decision making skills

6. INTERPERSONAL SKILL
The set of abilities enabling a person to interact positively and work effectively with
others.
It is a key goal for training and development.
It includes area of communication.
It acts like a measurement.
It is a life skill we use every day.

7. STEPS TO DEVELOP INTERPERSONAL
SKILL
Practice empathy
Be inclusive
Practice fairness
Be trustworthy
Communicate clearly and carefully
Listen carefully
Speak carefully
Practice good judgment in written communication
Examine personal ethics
Be a team player
Resolve conflicts

8. INTERPERSONAL SKILLS
• Verbal communication
• Non verbal communication
• Listening skills
• Negotiation
• Problem solving
• Decision making
• Assertiveness

9. WHAT MAKES A GOOD MANAGER?
• Charles Gibbon expert view:
• Well defined goals
• Allocate resources according to priorities
• Take decision and act upon them
• Willing to compromise
• Able to delegate
• Self motivated and self controlled
• Organize, plan and communicate
• Good relationship with others
• Emotional maturity
• Appraise oneself
• Expectation on other’s performance

10. INTERPERSONAL COMMUNICATION
It is the process by which people exchange information, feelings and
meaning through verbal and non verbal message.
It is a face to face communication.
It is not just about what is actually said but how it is said.
Non verbal communication place an important role.

11. ELEMENTS OF INTERPERSONAL
COMMUNICATION
• The communicators – two way process
• The message – facial expression, tone of voice
• Noise
• Feedback
• Context
• Channel

12. USES OF INTERPERSONAL
COMMUNICATION
Give and collect information
Influence the attitude and behavior of others
Form contacts and maintain relationships
Make sense of the world and our experience in it
Express personal needs and understand the need of others
Give and receive emotional support
Make decisions and solve problems

13. CONFLICT RESOLUTION SKILLS
Understanding conflict in relationships
Conflict arise from differing needs
Conflict may feel more threatening to you that really is

14. UNHEALTHY RESONSES
TO CONFLICT
HEALTHY RESPONSES TO
CONFLICT
Inability to respond to others Ability to respond to others
Explosive, angry, hurtful Calm, non defensive, respectful
reactions
Withdrawal of love, rejection Readiness to forgive and forget
Inability to compromise Ability to seek compromise
Fear and avoidance of conflict Facing conflict

15. TIPS FOR MANAGING AND RESOLVING
CONFLICT
• Listen for what is felt as well as said
• Make conflict resolution the priority rather than wining or being right
• Focus on the present
• Pick your battles
• Be willing to forgive
• Know when to let something go

16. NEGOTIATION
It is a method by which people settle differences
It is a process by which compromise or agreement is reached while avoiding
agreement
It is inevitable that, from time to time conflict and disagreement will arise as
the differing needs, wants, aims and beliefs of people are brought together.

17. STAGES OF NEGOTIATION
• Preparation
• Discussion
• Clarification of goals
• Negotiate towards a win win outcome
• Agreement
• Implementation of a course of action

18. INFORMAL NEGOTIATION
• Attitudes
• Knowledge
• Interpersonal skills

19. 10 STEPS TO BETTER NEGOTIATION
SKILLS
 Entrepreneurs and experts reveal the secrets behind striking the best deal
 Preparation is everything
 Tailor your response
 Listen carefully
 Be mentally prepared
 Discuss don’t sell
 Take some time out
 Understand your position and get to know others
 Everyone are winner
 Objection handling

20. ESSENTIAL SKILLS FOR TRAINERS
• Three fundamental categories of core competencies
• Technical competencies
• Professional competencies
• Personal competencies

21. TECHNICAL COMPETENCIES
• Extent of knowledge in the subject matter
• Ability to perform
• Work experience
• Commitment to learning
• Teaching ability

22. PROFESSIONAL COMPETENCIES
Lesson planning
Facilitation of learning
Instructional evaluation

23. PERSONAL COMPETENCIES
• Behavior
• Intellectual abilities
• Interpersonal skills

24. FIVE ESSENTIAL SKILLS FOR
MARKETING
Critical thinking
Project management
Analytical skills
Holistic approach
Technical skills

25. DEVELOPING SKILLS ON DEMAND
 Communication skills
 Computer and technical literacy
 Interpersonal skills
 Adaptability
 Research skills
 Project management skills
 Problem solving skills
 Process improvement expertise
 Strong work ethic
 Emotional intelligence

26. THANK YOU