4th PLCUG, Warsaw, 30th of October. Session by Sri Chaganty, AppEnsure, CTO.

1. Enhance “TRUE” End-User Experience
Sri Chaganty, CTO/Founder
September 30th, 2016
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Technical Presentation & Demo
End User Centric
APM

2. In a nutshell
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• Established in 2012
• 15+ years of consulting practice
• 60 Employees – mostly in R&D
• First Release in 2014
• World wide deployments - 2016
+ Venture backed
• Proactive rather than reactive
• Resolve performance issues 10x Faster
• “Not my problem” -> Resolve the problem
• Silo Visibility -> End-to-End Visibility
• SLA driven true end user experience
All Apps, Any Delivery, All the time
End User Centric APM
Nie Dev Ops
Tired of finger pointing
Who are we? Our Focus?
Why should you care?

3. How is AppEnsure different?
3
Commodity data
App Performance
Code Perfection
Visibility
Commodity results
Resource utilization
Operational Perfection
More data on the
screen
• Response Time and Throughput for every user for every application accessed
• Real Traffic and Real End-User Experience
• Service Levels in terms of response time and throughput
• Correlate/Substantiate/Add Value to Unique Metric
• Alerting & Alarming with root cause
• Proactive, Predictive, Preventive
• Dependencies on infrastructure
• Real-time interaction with infrastructure
• Actionable Intelligence

4. Unique Capabilities
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• Ability to support : Any Application, Any
Delivery, All the time
• Real end-user experience measured based
on response time & throughput of
applications and/or VDI for every user
• Baselining against desired Service Levels
• Drastically reducing “return to operational”
time when outages happen
• True Live Traffic – Not Simulated or
Synthetic

5. Solution Basics
• Agent based solution
• Agents reside in servers(mandatory), VDI (mandatory) and End Points
(optional)
• Universal & Self Policing Agents
• Runs as high available set of services in the OS
• No Server restart required
• Low Resource Consumption
• Agents communicate with Master Appliance
• Secure one way upstream communications
• NoSQL Database. Scales to hundreds and thousands of agents
• Real-Time, live traffic monitoring
• Not synthetic transactions. Not deduced from resource utilization metrics.
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6. Reach Out
Contact me at
sri@appensure.com

7. Agent Internals
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Sensor at network layer that constructs the
incoming and outgoing flows without
terminating any flows. Acts like a shim at driver
level
Sensor at kernel level that discovers the
transacting process and its kernel
dependencies
Sensor that detects the resource utilizations
and external services that the transacting
process is dependent upon
• Non-Stop monitoring of all discovered elements of the eco
system
• Non-Stop monitoring of the traffic flows and flow construction
• Proactive diagnostics if dependencies get affected
AppEnsure
Agent

8. Solution Architecture
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AppEnsure Confidential 8
Master
End Points
(Desktops or Laptops)
Servers
Server or
Desktop Images
Optional
Optional
Open 443 for
outbound
Required for License
validation & Update
service
GUI : 80
Virtual Appliance
or Standalone
7443
7443
443
Emails, SNMP Traps,
RestAPI
AppEnsure Agent
Other BIG
data stores
Optional
JSON insertions
NOSQL