SlideShare une entreprise Scribd logo
1  sur  17
Member
Payal
Online Shopping & Offline
Shopping
Content
Introduction
Online Shopping
Online Shopping Model
Offline Shopping
Offline Shopping Model
Which is Doing Better?
Risk & disadvantages of online shopping
Consumer Benefits
Firm Benefits
Online shopping v/s Traditional Shopping
Introduction
Why we choose traditional shopping
rather than online shopping”? ..Why youth
mainly focus on Online shopping?..
What is Online Shopping?
Online shopping is the process whereby consumers directly
buy goods or services from a seller in real time, without an
intermediary service , over the internet .
Online sites made shopping one of the easiest tasks possible.
For Eg; ebay.com, flipkart.com.
How Online Model Works?
What is Offline Shopping?
Retail involves sales of goods from single point (malls,
markets, department stores) directly to the consumer in
small quantities for his end use.
People purchase product for fulfill their needs and satisfy
their wants in stores.
For Eg; Reliance mart, big bazaar.
How Offline Model Works?
Which is Doing Better?
The online shopping industry has absolutely exploded, to the
point that there are now many people who will only buy new
products online.
Convenience
Selection
Immediate
Quality
Saving Money
Discounts and offers
How did Online Shopping
come about?
Online shopping emerged with the development of the
internet.
Entrepreneurs saw the potential in online shopping and
sprung at the chance to make virtual storefronts, so that
consumers could shop without leaving their homes.
Risks & Disadvantages of
Online Shopping
Fraud- Do you know the Company?
Security- Is your credit card safe?
Privacy- Is your information being sold?
Shipping- Are you getting the correct product at the
requested time?
Difficulty- Do you know how to shop online?
Consumer Benefits
Convenience
-Geographic
-Store hours
-Ease of transaction
-Quick and efficient shopping process
Information
-Quick location of items
-Easy price/attribute comparisons
Firm Benefits of Online
Reduced overhead
The ability to tell people about your business
Being open for business 24*7
Expanded geographical reach
Online Shopping VS.
Traditional Shopping
Differences
-Cannot try or test product before purchase.
-Minimum human interaction if any.
-Shop anytime online.
-Operating Hours 24*7
Benefits of Offline Shopping
Variety of products
Easy to return the product
One place shopping
Price benefits
Product Physical Touch
Online Shopping VS.
Traditional Shopping
 Similarities
-Advertisement.
-Security.
-Convenience.
Online Shopping VS.
Traditional Shopping
Online Shopper
I want o buy a dress let’s checkout online
Easy to find best online stores
Searching online styles
I got a best coupon to shop
Wow, Good discount
Hooray !! I got it
Traditional Shopper
I want to buy handbag lets go out find best store
Time to find best store
Oh I stucked in traffic
I found a shop at least
Salesman says no discount
No home delivery.
Thank You

Contenu connexe

Tendances

Tendances (20)

E commerce
E commerceE commerce
E commerce
 
Online Shopping
Online ShoppingOnline Shopping
Online Shopping
 
E commerce
E commerceE commerce
E commerce
 
E shopping
E shoppingE shopping
E shopping
 
Online shopping ppt
Online shopping pptOnline shopping ppt
Online shopping ppt
 
Presentetion on Online Shopping Website Project.
Presentetion on Online Shopping Website Project.Presentetion on Online Shopping Website Project.
Presentetion on Online Shopping Website Project.
 
E commerce
E commerceE commerce
E commerce
 
E retailing
E retailingE retailing
E retailing
 
E-Commerce PPT
E-Commerce PPTE-Commerce PPT
E-Commerce PPT
 
E-COMMERECE
E-COMMERECEE-COMMERECE
E-COMMERECE
 
Online shopping
Online shoppingOnline shopping
Online shopping
 
e-Commerce
e-Commercee-Commerce
e-Commerce
 
online vs offline shopping
online vs offline shoppingonline vs offline shopping
online vs offline shopping
 
E commerce ppt
E commerce pptE commerce ppt
E commerce ppt
 
E-commerce Business Models
E-commerce Business ModelsE-commerce Business Models
E-commerce Business Models
 
Online VS In Store Buying Behavior Of Consumer PPT
Online VS In Store Buying Behavior Of Consumer PPTOnline VS In Store Buying Behavior Of Consumer PPT
Online VS In Store Buying Behavior Of Consumer PPT
 
E commerce project report
E commerce project report E commerce project report
E commerce project report
 
E-Commerce
E-CommerceE-Commerce
E-Commerce
 
Online shopping.
Online shopping.Online shopping.
Online shopping.
 
Online Shopping vs Offline Shopping : A Comparative Study
Online Shopping vs Offline Shopping : A Comparative StudyOnline Shopping vs Offline Shopping : A Comparative Study
Online Shopping vs Offline Shopping : A Comparative Study
 

Similaire à Online vs Offline Shopping: Which is Better for Consumers

Online shopping India
Online shopping IndiaOnline shopping India
Online shopping IndiaPoonam Gaur
 
Project on Consumer Perception about online shopping and their satisfaction.
Project on Consumer Perception about online shopping and their satisfaction.Project on Consumer Perception about online shopping and their satisfaction.
Project on Consumer Perception about online shopping and their satisfaction.MansiShukla25
 
Online retail industry research paper
Online retail industry research paperOnline retail industry research paper
Online retail industry research paperBUEntrepreneurship
 
Impact of e commerce on society
Impact of e commerce on societyImpact of e commerce on society
Impact of e commerce on societymurshidjee
 
impactofe-commerceonsociety-160514125209 (1).pptx
impactofe-commerceonsociety-160514125209 (1).pptximpactofe-commerceonsociety-160514125209 (1).pptx
impactofe-commerceonsociety-160514125209 (1).pptxKameswara Rao Poranki
 
Std 12 Computer Chapter 4 Introduction to Ecommerce (Part 2)
Std 12 Computer Chapter 4 Introduction to Ecommerce (Part 2)Std 12 Computer Chapter 4 Introduction to Ecommerce (Part 2)
Std 12 Computer Chapter 4 Introduction to Ecommerce (Part 2)Nuzhat Memon
 
Business presentation about E Commerce
Business presentation about E Commerce Business presentation about E Commerce
Business presentation about E Commerce Sarujan Chandrakumaran
 
Consumer buying preference of shopping online mode
Consumer buying preference of shopping online modeConsumer buying preference of shopping online mode
Consumer buying preference of shopping online modeK S Srinath
 
0101120331-Navneet Shah-B.Com (Hons.)
0101120331-Navneet Shah-B.Com (Hons.)0101120331-Navneet Shah-B.Com (Hons.)
0101120331-Navneet Shah-B.Com (Hons.)Navneet Shah
 

Similaire à Online vs Offline Shopping: Which is Better for Consumers (20)

Online shopping India
Online shopping IndiaOnline shopping India
Online shopping India
 
Top shopping site
Top shopping siteTop shopping site
Top shopping site
 
E-Shopping
E-ShoppingE-Shopping
E-Shopping
 
Project on Consumer Perception about online shopping and their satisfaction.
Project on Consumer Perception about online shopping and their satisfaction.Project on Consumer Perception about online shopping and their satisfaction.
Project on Consumer Perception about online shopping and their satisfaction.
 
Online retail industry research paper
Online retail industry research paperOnline retail industry research paper
Online retail industry research paper
 
Advantages disadvantages
Advantages   disadvantagesAdvantages   disadvantages
Advantages disadvantages
 
Online shopping india
Online shopping  indiaOnline shopping  india
Online shopping india
 
Impact of e commerce on society
Impact of e commerce on societyImpact of e commerce on society
Impact of e commerce on society
 
impactofe-commerceonsociety-160514125209 (1).pptx
impactofe-commerceonsociety-160514125209 (1).pptximpactofe-commerceonsociety-160514125209 (1).pptx
impactofe-commerceonsociety-160514125209 (1).pptx
 
Std 12 Computer Chapter 4 Introduction to Ecommerce (Part 2)
Std 12 Computer Chapter 4 Introduction to Ecommerce (Part 2)Std 12 Computer Chapter 4 Introduction to Ecommerce (Part 2)
Std 12 Computer Chapter 4 Introduction to Ecommerce (Part 2)
 
Business presentation about E Commerce
Business presentation about E Commerce Business presentation about E Commerce
Business presentation about E Commerce
 
Dm
DmDm
Dm
 
E tailing rev 12
E tailing rev 12E tailing rev 12
E tailing rev 12
 
Online shopping
Online shoppingOnline shopping
Online shopping
 
E tailing rev 12
E tailing rev 12E tailing rev 12
E tailing rev 12
 
Online retailing
Online retailingOnline retailing
Online retailing
 
Consumer buying preference of shopping online mode
Consumer buying preference of shopping online modeConsumer buying preference of shopping online mode
Consumer buying preference of shopping online mode
 
Ecommerce
EcommerceEcommerce
Ecommerce
 
0101120331-Navneet Shah-B.Com (Hons.)
0101120331-Navneet Shah-B.Com (Hons.)0101120331-Navneet Shah-B.Com (Hons.)
0101120331-Navneet Shah-B.Com (Hons.)
 
BBA Project.pdf
BBA Project.pdfBBA Project.pdf
BBA Project.pdf
 

Dernier

Re-membering the Bard: Revisiting The Compleat Wrks of Wllm Shkspr (Abridged)...
Re-membering the Bard: Revisiting The Compleat Wrks of Wllm Shkspr (Abridged)...Re-membering the Bard: Revisiting The Compleat Wrks of Wllm Shkspr (Abridged)...
Re-membering the Bard: Revisiting The Compleat Wrks of Wllm Shkspr (Abridged)...Hasting Chen
 
George Lever - eCommerce Day Chile 2024
George Lever -  eCommerce Day Chile 2024George Lever -  eCommerce Day Chile 2024
George Lever - eCommerce Day Chile 2024eCommerce Institute
 
Mohammad_Alnahdi_Oral_Presentation_Assignment.pptx
Mohammad_Alnahdi_Oral_Presentation_Assignment.pptxMohammad_Alnahdi_Oral_Presentation_Assignment.pptx
Mohammad_Alnahdi_Oral_Presentation_Assignment.pptxmohammadalnahdi22
 
Navi Mumbai Call Girls Service Pooja 9892124323 Real Russian Girls Looking Mo...
Navi Mumbai Call Girls Service Pooja 9892124323 Real Russian Girls Looking Mo...Navi Mumbai Call Girls Service Pooja 9892124323 Real Russian Girls Looking Mo...
Navi Mumbai Call Girls Service Pooja 9892124323 Real Russian Girls Looking Mo...Pooja Nehwal
 
ANCHORING SCRIPT FOR A CULTURAL EVENT.docx
ANCHORING SCRIPT FOR A CULTURAL EVENT.docxANCHORING SCRIPT FOR A CULTURAL EVENT.docx
ANCHORING SCRIPT FOR A CULTURAL EVENT.docxNikitaBankoti2
 
CTAC 2024 Valencia - Sven Zoelle - Most Crucial Invest to Digitalisation_slid...
CTAC 2024 Valencia - Sven Zoelle - Most Crucial Invest to Digitalisation_slid...CTAC 2024 Valencia - Sven Zoelle - Most Crucial Invest to Digitalisation_slid...
CTAC 2024 Valencia - Sven Zoelle - Most Crucial Invest to Digitalisation_slid...henrik385807
 
Call Girl Number in Khar Mumbai📲 9892124323 💞 Full Night Enjoy
Call Girl Number in Khar Mumbai📲 9892124323 💞 Full Night EnjoyCall Girl Number in Khar Mumbai📲 9892124323 💞 Full Night Enjoy
Call Girl Number in Khar Mumbai📲 9892124323 💞 Full Night EnjoyPooja Nehwal
 
CTAC 2024 Valencia - Henrik Hanke - Reduce to the max - slideshare.pdf
CTAC 2024 Valencia - Henrik Hanke - Reduce to the max - slideshare.pdfCTAC 2024 Valencia - Henrik Hanke - Reduce to the max - slideshare.pdf
CTAC 2024 Valencia - Henrik Hanke - Reduce to the max - slideshare.pdfhenrik385807
 
Thirunelveli call girls Tamil escorts 7877702510
Thirunelveli call girls Tamil escorts 7877702510Thirunelveli call girls Tamil escorts 7877702510
Thirunelveli call girls Tamil escorts 7877702510Vipesco
 
WhatsApp 📞 9892124323 ✅Call Girls In Juhu ( Mumbai )
WhatsApp 📞 9892124323 ✅Call Girls In Juhu ( Mumbai )WhatsApp 📞 9892124323 ✅Call Girls In Juhu ( Mumbai )
WhatsApp 📞 9892124323 ✅Call Girls In Juhu ( Mumbai )Pooja Nehwal
 
Introduction to Prompt Engineering (Focusing on ChatGPT)
Introduction to Prompt Engineering (Focusing on ChatGPT)Introduction to Prompt Engineering (Focusing on ChatGPT)
Introduction to Prompt Engineering (Focusing on ChatGPT)Chameera Dedduwage
 
Governance and Nation-Building in Nigeria: Some Reflections on Options for Po...
Governance and Nation-Building in Nigeria: Some Reflections on Options for Po...Governance and Nation-Building in Nigeria: Some Reflections on Options for Po...
Governance and Nation-Building in Nigeria: Some Reflections on Options for Po...Kayode Fayemi
 
VVIP Call Girls Nalasopara : 9892124323, Call Girls in Nalasopara Services
VVIP Call Girls Nalasopara : 9892124323, Call Girls in Nalasopara ServicesVVIP Call Girls Nalasopara : 9892124323, Call Girls in Nalasopara Services
VVIP Call Girls Nalasopara : 9892124323, Call Girls in Nalasopara ServicesPooja Nehwal
 
Microsoft Copilot AI for Everyone - created by AI
Microsoft Copilot AI for Everyone - created by AIMicrosoft Copilot AI for Everyone - created by AI
Microsoft Copilot AI for Everyone - created by AITatiana Gurgel
 
Andrés Ramírez Gossler, Facundo Schinnea - eCommerce Day Chile 2024
Andrés Ramírez Gossler, Facundo Schinnea - eCommerce Day Chile 2024Andrés Ramírez Gossler, Facundo Schinnea - eCommerce Day Chile 2024
Andrés Ramírez Gossler, Facundo Schinnea - eCommerce Day Chile 2024eCommerce Institute
 
If this Giant Must Walk: A Manifesto for a New Nigeria
If this Giant Must Walk: A Manifesto for a New NigeriaIf this Giant Must Walk: A Manifesto for a New Nigeria
If this Giant Must Walk: A Manifesto for a New NigeriaKayode Fayemi
 
BDSM⚡Call Girls in Sector 93 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 93 Noida Escorts >༒8448380779 Escort ServiceBDSM⚡Call Girls in Sector 93 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 93 Noida Escorts >༒8448380779 Escort ServiceDelhi Call girls
 
SaaStr Workshop Wednesday w/ Lucas Price, Yardstick
SaaStr Workshop Wednesday w/ Lucas Price, YardstickSaaStr Workshop Wednesday w/ Lucas Price, Yardstick
SaaStr Workshop Wednesday w/ Lucas Price, Yardsticksaastr
 
Chiulli_Aurora_Oman_Raffaele_Beowulf.pptx
Chiulli_Aurora_Oman_Raffaele_Beowulf.pptxChiulli_Aurora_Oman_Raffaele_Beowulf.pptx
Chiulli_Aurora_Oman_Raffaele_Beowulf.pptxraffaeleoman
 
Night 7k Call Girls Noida Sector 128 Call Me: 8448380779
Night 7k Call Girls Noida Sector 128 Call Me: 8448380779Night 7k Call Girls Noida Sector 128 Call Me: 8448380779
Night 7k Call Girls Noida Sector 128 Call Me: 8448380779Delhi Call girls
 

Dernier (20)

Re-membering the Bard: Revisiting The Compleat Wrks of Wllm Shkspr (Abridged)...
Re-membering the Bard: Revisiting The Compleat Wrks of Wllm Shkspr (Abridged)...Re-membering the Bard: Revisiting The Compleat Wrks of Wllm Shkspr (Abridged)...
Re-membering the Bard: Revisiting The Compleat Wrks of Wllm Shkspr (Abridged)...
 
George Lever - eCommerce Day Chile 2024
George Lever -  eCommerce Day Chile 2024George Lever -  eCommerce Day Chile 2024
George Lever - eCommerce Day Chile 2024
 
Mohammad_Alnahdi_Oral_Presentation_Assignment.pptx
Mohammad_Alnahdi_Oral_Presentation_Assignment.pptxMohammad_Alnahdi_Oral_Presentation_Assignment.pptx
Mohammad_Alnahdi_Oral_Presentation_Assignment.pptx
 
Navi Mumbai Call Girls Service Pooja 9892124323 Real Russian Girls Looking Mo...
Navi Mumbai Call Girls Service Pooja 9892124323 Real Russian Girls Looking Mo...Navi Mumbai Call Girls Service Pooja 9892124323 Real Russian Girls Looking Mo...
Navi Mumbai Call Girls Service Pooja 9892124323 Real Russian Girls Looking Mo...
 
ANCHORING SCRIPT FOR A CULTURAL EVENT.docx
ANCHORING SCRIPT FOR A CULTURAL EVENT.docxANCHORING SCRIPT FOR A CULTURAL EVENT.docx
ANCHORING SCRIPT FOR A CULTURAL EVENT.docx
 
CTAC 2024 Valencia - Sven Zoelle - Most Crucial Invest to Digitalisation_slid...
CTAC 2024 Valencia - Sven Zoelle - Most Crucial Invest to Digitalisation_slid...CTAC 2024 Valencia - Sven Zoelle - Most Crucial Invest to Digitalisation_slid...
CTAC 2024 Valencia - Sven Zoelle - Most Crucial Invest to Digitalisation_slid...
 
Call Girl Number in Khar Mumbai📲 9892124323 💞 Full Night Enjoy
Call Girl Number in Khar Mumbai📲 9892124323 💞 Full Night EnjoyCall Girl Number in Khar Mumbai📲 9892124323 💞 Full Night Enjoy
Call Girl Number in Khar Mumbai📲 9892124323 💞 Full Night Enjoy
 
CTAC 2024 Valencia - Henrik Hanke - Reduce to the max - slideshare.pdf
CTAC 2024 Valencia - Henrik Hanke - Reduce to the max - slideshare.pdfCTAC 2024 Valencia - Henrik Hanke - Reduce to the max - slideshare.pdf
CTAC 2024 Valencia - Henrik Hanke - Reduce to the max - slideshare.pdf
 
Thirunelveli call girls Tamil escorts 7877702510
Thirunelveli call girls Tamil escorts 7877702510Thirunelveli call girls Tamil escorts 7877702510
Thirunelveli call girls Tamil escorts 7877702510
 
WhatsApp 📞 9892124323 ✅Call Girls In Juhu ( Mumbai )
WhatsApp 📞 9892124323 ✅Call Girls In Juhu ( Mumbai )WhatsApp 📞 9892124323 ✅Call Girls In Juhu ( Mumbai )
WhatsApp 📞 9892124323 ✅Call Girls In Juhu ( Mumbai )
 
Introduction to Prompt Engineering (Focusing on ChatGPT)
Introduction to Prompt Engineering (Focusing on ChatGPT)Introduction to Prompt Engineering (Focusing on ChatGPT)
Introduction to Prompt Engineering (Focusing on ChatGPT)
 
Governance and Nation-Building in Nigeria: Some Reflections on Options for Po...
Governance and Nation-Building in Nigeria: Some Reflections on Options for Po...Governance and Nation-Building in Nigeria: Some Reflections on Options for Po...
Governance and Nation-Building in Nigeria: Some Reflections on Options for Po...
 
VVIP Call Girls Nalasopara : 9892124323, Call Girls in Nalasopara Services
VVIP Call Girls Nalasopara : 9892124323, Call Girls in Nalasopara ServicesVVIP Call Girls Nalasopara : 9892124323, Call Girls in Nalasopara Services
VVIP Call Girls Nalasopara : 9892124323, Call Girls in Nalasopara Services
 
Microsoft Copilot AI for Everyone - created by AI
Microsoft Copilot AI for Everyone - created by AIMicrosoft Copilot AI for Everyone - created by AI
Microsoft Copilot AI for Everyone - created by AI
 
Andrés Ramírez Gossler, Facundo Schinnea - eCommerce Day Chile 2024
Andrés Ramírez Gossler, Facundo Schinnea - eCommerce Day Chile 2024Andrés Ramírez Gossler, Facundo Schinnea - eCommerce Day Chile 2024
Andrés Ramírez Gossler, Facundo Schinnea - eCommerce Day Chile 2024
 
If this Giant Must Walk: A Manifesto for a New Nigeria
If this Giant Must Walk: A Manifesto for a New NigeriaIf this Giant Must Walk: A Manifesto for a New Nigeria
If this Giant Must Walk: A Manifesto for a New Nigeria
 
BDSM⚡Call Girls in Sector 93 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 93 Noida Escorts >༒8448380779 Escort ServiceBDSM⚡Call Girls in Sector 93 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 93 Noida Escorts >༒8448380779 Escort Service
 
SaaStr Workshop Wednesday w/ Lucas Price, Yardstick
SaaStr Workshop Wednesday w/ Lucas Price, YardstickSaaStr Workshop Wednesday w/ Lucas Price, Yardstick
SaaStr Workshop Wednesday w/ Lucas Price, Yardstick
 
Chiulli_Aurora_Oman_Raffaele_Beowulf.pptx
Chiulli_Aurora_Oman_Raffaele_Beowulf.pptxChiulli_Aurora_Oman_Raffaele_Beowulf.pptx
Chiulli_Aurora_Oman_Raffaele_Beowulf.pptx
 
Night 7k Call Girls Noida Sector 128 Call Me: 8448380779
Night 7k Call Girls Noida Sector 128 Call Me: 8448380779Night 7k Call Girls Noida Sector 128 Call Me: 8448380779
Night 7k Call Girls Noida Sector 128 Call Me: 8448380779
 

Online vs Offline Shopping: Which is Better for Consumers

  • 2. Content Introduction Online Shopping Online Shopping Model Offline Shopping Offline Shopping Model Which is Doing Better? Risk & disadvantages of online shopping Consumer Benefits Firm Benefits Online shopping v/s Traditional Shopping
  • 3. Introduction Why we choose traditional shopping rather than online shopping”? ..Why youth mainly focus on Online shopping?..
  • 4. What is Online Shopping? Online shopping is the process whereby consumers directly buy goods or services from a seller in real time, without an intermediary service , over the internet . Online sites made shopping one of the easiest tasks possible. For Eg; ebay.com, flipkart.com.
  • 6. What is Offline Shopping? Retail involves sales of goods from single point (malls, markets, department stores) directly to the consumer in small quantities for his end use. People purchase product for fulfill their needs and satisfy their wants in stores. For Eg; Reliance mart, big bazaar.
  • 8. Which is Doing Better? The online shopping industry has absolutely exploded, to the point that there are now many people who will only buy new products online. Convenience Selection Immediate Quality Saving Money Discounts and offers
  • 9. How did Online Shopping come about? Online shopping emerged with the development of the internet. Entrepreneurs saw the potential in online shopping and sprung at the chance to make virtual storefronts, so that consumers could shop without leaving their homes.
  • 10. Risks & Disadvantages of Online Shopping Fraud- Do you know the Company? Security- Is your credit card safe? Privacy- Is your information being sold? Shipping- Are you getting the correct product at the requested time? Difficulty- Do you know how to shop online?
  • 11. Consumer Benefits Convenience -Geographic -Store hours -Ease of transaction -Quick and efficient shopping process Information -Quick location of items -Easy price/attribute comparisons
  • 12. Firm Benefits of Online Reduced overhead The ability to tell people about your business Being open for business 24*7 Expanded geographical reach
  • 13. Online Shopping VS. Traditional Shopping Differences -Cannot try or test product before purchase. -Minimum human interaction if any. -Shop anytime online. -Operating Hours 24*7
  • 14. Benefits of Offline Shopping Variety of products Easy to return the product One place shopping Price benefits Product Physical Touch
  • 15. Online Shopping VS. Traditional Shopping  Similarities -Advertisement. -Security. -Convenience.
  • 16. Online Shopping VS. Traditional Shopping Online Shopper I want o buy a dress let’s checkout online Easy to find best online stores Searching online styles I got a best coupon to shop Wow, Good discount Hooray !! I got it Traditional Shopper I want to buy handbag lets go out find best store Time to find best store Oh I stucked in traffic I found a shop at least Salesman says no discount No home delivery.