1. PENNY CURRY
Phone: (865) 279-2802 | Email: pennycurry1@gmail.com
Address: Knoxville, TN 37932
SUMMARY OF QUALIFICATIONS
Highly qualified Professional Services Consultant with extensive project lead and business analysis
experience. Able to manage multiple projects simultaneously. Proven record of accomplishment completing
project deliverables and goals while earning consistently high NPS scores. Solutions-oriented, skilled in
directing a broad range of software implementation initiatives while participating in planning and
implementation of system solutions to meet targeted business objectives.
Currently seeking a position as Professional Services Consultant or Software Trainer, bringing 20+ years of
related experience and qualifications as follows:
 Software Implementation
 SDLC
 Agile Methodologies
 Documentation Writing
 Project Management
 Business Analysis
 Application Development
 Account management
 Consulting/Training
 Helpdesk Support
 Hospital Information Systems
 Coach/Mentor
CORE COMPETENCIES
- Exceptional trouble-shooting/problem solving, organizational, and time management skills.
- Full lifecycle experience in scoping, implementing, and supporting enterprise-scale applications.
- Unique competency in translating business needs into software technical requirements.
- Outstanding leadership abilities
- Exceptional training and speaking skills. Able to effectively communicate with all end-user levels.
PROFESSIONAL PROFILE
Curry Consulting, LLC  Owner 2014 - Present
 Provide onsite or remote software consulting, implementation and business analysis for a variety of
markets including:
 Government Agencies | Music/Art/Dance Schools | HOA | Sports/Recreation
 Continued follow-up services to ensure end-user acceptance and proficiency.
 Professional summary review of services provided.
 Create client-specific, comprehensive user-reference guides.
 Create functional specification requests on behalf of client for vital software improvements.
 Maintain superior competence as a subject matter expert in client’s software solution as well as
awareness of approaching regulatory requirements.
CivicPlus  Software Trainer 2015
 Implemented and trained onsite and remote cloud-based, SaaS content management system for
government agencies.
 Managed projects from sales hand-off through go-live.
 Initiated contact with key stakeholders prior to engagement to client expectations.
 Successfully up-sold additional training services during implementation.
 Recommend improvements to internal business processes.
Myrec.com  Account Executive/Software Trainer 2014
• Drive revenue for cloud-based, SaaS recreational management system.
• Developed organizational plans to advance business development and increase revenue stream.
• Consistent client contact, documenting all communication in CRM; leveraged up-selling opportunities
while maintaining client advocate posture.
• Respond to RFPs; identify/document key gaps in system in an effort to increase competitiveness.
• Provide remote training and ongoing support; configure application settings; enter client’s data.
• QA testing and test plans; create client-facing user reference guides.

2. Penny Curry Page 2
PROFESSIONAL PROFILE (Continued)
The Active Network, Inc.  Professional Services Consultant 2003 - 2014
• Managing multiple projects simultaneously, delivered intermediate to advanced consulting services to
a variety of clients for an industry leading cloud-based, SaaS solution.
• Managed project from sales handoff through go-live and beyond; created agendas and project plans
following company standardization policies.
• Maintained high billable utilization while achieving consistent on-time project completion.
• Consistently received stellar NPS score from clients.
• Frequent travel throughout North America.
• Provided post implementation client-facing summary review that included: outstanding tasks/items,
identified bugs and/or enhancement requests (with CRM tracking #); risks, and completed deliverables.
• Created detailed functional specifications on behalf of clients, documenting to internal tracking system.
Evaluated entire system for integration constraints as related to existing and forecasted functionality.
• Participated in annual user conferences facilitating individual and group sessions.
• 2010 Shining Star Award recipient in recognition of outstanding success and dedication providing
professional services for the ActiveNet solution.
• Coached and mentored team members.
Integrated Health Systems  Implementation Analyst 1992 – 2003
• Implemented a hospital information system utilizing the IBM AS400 operating system, (renamed e-
server iSeries.)
• Trained end-users onsite for the following modules: Patient Registration, Medical Records, Chart
Management, Patient Billing, Accounts Receivable, Accounts Payable, General Ledger, Equipment
Supply Processing, and Order Communications.
• Created functional specifications based upon client requests. Played a key role in collaborating with a
leading client to develop PPO Plan functionality within the Patient Billing module.
• Created exhaustive integration test plans. Participated in integration testing for new release
deployments.
• Reviewed and documented change requirements to system for upcoming Health IT regulations.
• Participated as organizer and session speaker at annual client conferences.
• Received employee of the month award in recognition of outstanding efforts and success related to
challenging implementation of new client.
San Gorgonio Hospital  Data Processing Manager/Patient Access Associate 1982 – 1992
• Supervised enterprise client/server data processing environment. Interfaced with software vendor and
IBM regarding bug fixes, enhancements and system upgrades.
• Managed evening staff; department budget; provide peripheral support to ancillary departments;
network security; system recovery and backup; Remittance and Accounts Receivable postings.
• Served as Emergency Room Patient Access Associate. Registered patients, batch data entry,
managed PBX system; monitored emergency code system (code red, code blue.)
EDUCATION & CERTIFICATIONS
• Business Analysis (completed 21+ professional development hours.)
• Project Management (completed 35 professional development hours.)
• E-commerce/Internet – Kennedy Western University
• Accounting – Palomar College
• Computer Science; Business Administration – Crafton Hills College
TECHNICAL PROFICIENCIES
Microsoft; SQL Server; Salesforce; NetSuite; Java; Oracle; SharePoint; AS400; WebEx; Access Control;
GoToMeeting; Jira; Clearspace