1. Peter Farestad
1155 S Maple St.
Lebanon, TN 37087
615-481-9416
Education:
University of the Cumberlands 2005- 2006,
Tennessee Tech University; B.S. Multidisciplinary Studies: Middle School December of 2010,
GPA 3.22
Bethel University; Nov 2013-October 2015, Graduated with my MBA, GPA 3.18
Objective:
My objective is to use my current abilities and expand on them, while improving myself and the
company to the best of my ability. To encourage and lead others to become the best they can and
succeed in the business and outside of it.
Special Skills:
-Consistently high ratings in customer service
-Demonstrated ability to diffuse difficult situations
-Strong attention to details
-Maintain composure when in a time sensitive situation to maintain a deadline
-To think outside the box to come up with a new idea or different way in achieving a goal.
-Ability to get information across to people in a way they understand it and can use it to their
benefit the best.
Community Service:
TNT (Teens Need Training) 2007-2010. (400+ hours)
Various community involvement as opportunities arose while in Sigma Phi Epsilon. Including
but not limited to Thanksgiving on the Mayflower, Youth Aids and Relay For Life.
Work Experience:
Asurion: February 2014- October 2014, CSR Frontline, Verizon, ATAC, UAT, Lead Mentor for
new hire class, AT&T.
Job Duties: process claims in a professional and timely way. Diffuse situations that might arise
and help the customer in receiving the replacement device. Chair shared with people to help
improve NPS, KOAT, and AHT.
Asurion: Data Center Services: October 2014- recent.
2. Job Duties: Maintain the Data Center within the company, while installing new equipment (with
extreme attention to detail), and decommissioning equipment. Amber alert check, rack
elevations, maintain and create spreadsheets of work done, and help manage projects as they
come in which includes: travel (nationally and internationally), help build new sites, and help
maintain new site refreshes.
Wells Fargo: October 2013- January 2014; Teller
Job Duties: have to manage my time while correctly putting in the correct account for patrons.
Consistently talking to customers and help them with any situations that may arise.
Sylvan Learning Center: August 2013-recent; Teacher, Lead-Teacher
Job Duties: managing the students at my table while also keeping the center under control.
Teaching students advanced math (algebra I-Calculus, ACT prep, SAT prep), and correctly
implementing technology into the lesson.
White County Middle School 6th grade Science Teacher: August 2011- August 2013
Teacher, Soccer Coach, Football Coach
Chili's: February 2004 through August 2005, and February 2007 to August 2011
Server, Quality Assurance, Shift Manager, Bartender, To Go Specialist, Prep; where I acquired
excellent customer service skills.
Extracurricular Activity:
2005-2006 Varsity Soccer for University of the Cumberlands
2007-2010- Sigma Phi Epsilon
2008-2009- Vice President of Programming
References:
Robert Murray
Principal Architect (Operations) at Asurion
Phone: 6155126312
Email: robert.murray@asurion.com
Adam Brown
Technology Analyst 2 at Asurion
Phone: 615-410-5752
Email: Adam.Brown@asurion.com
Steve Sullivan
8th Grade Math Teacher, White County Middle school.
Phone: 931-260-0441
