The document discusses how digital technology has evolved and impacted consumers' lives and behaviors. Key points include how internet access has expanded globally through various devices. Most people now go online daily through smartphones and use search engines, social media, video and e-commerce sites. The COVID-19 pandemic has further accelerated digital adoption out of necessity. New trends also emerge like virtual influencers, voice shopping and personalized digital services.
2. Introduction
• On 21st century the technology has a huge
influence on life. It has changed our daily
routine, how we study, how we
communicate, how we shop. Personal
computers became common, hypertext was
developed, in 1991 users created pages
were able to linked, so World Wide Web
born. The Web grew exponentially, doubling
the number of users and number of sites
every few months. URL`s and emails
became common place so Internet became
public medium for information.
Smartphones, GPS, social network are all in
our life now.
3. Access to the Internet
• The internet use by a large population and provides almost everything we need without leaving
our home or workplace.
Past to Present was quick and impressive:
ARPANET
began
operating
1984 The National Science
Foundation`s Internet
(NSFNET) went online
1986
World Wide
Web born
1991
Web started to
connect via
phonelines
1993
1996
First
Broadband
was available
in Canada
2000-2001
Broadband
subscriptions
increased 50% in US
households
2010
65% of US
household
adopted
broadband
4. Internet access is rising globally as well, more and more people get online but access to it still
depends where they live.
5. In 1993, the Web only connected via phone lines, there were only 2 speed options
available:
1, 3.5MB when a single, low-quality song would take 10 minutes to download on full-
speed
2, 700MB when low-quality movie would take 28 hours to download on full-speed
In 2000, wireless speed was 11 megabits per second.
Nowadays an ideal page load speed is 1.5 seconds or less as a wireless speed is 1.3
gigabits. (Warner, 2018)
6. Digital devices used by audiences
Consumers can access the internet via different devices like mobile phone, tablet, laptop, desktop,
smart- watches.
SMART WATCH
Source: https://hetiolcso.hu/Smart-
Watch-Kameraval
SMART PHONES
Source:
https://sea.mashable.com/tech/7988/entry-level-
to-flagship-phones-these-are-some-of-the-best-
smartphones-of-2019
LAPTOPS
https://www.techradar.com/news/mobil
e-computing/laptops/best-laptops-
1304361
7. This graph shows that in 2019 most of the people still use a variety of different devices to go online.
Mobile phones are the most popular ones because 53% of the monitored population chooses this
device. Laptops and desktops are the second most popular choice. (Kemp, 2020)
https://thenextweb.com/growth-quarters/2020/01/30/digital-trends-2020-every-single-stat-you-need-to-know-about-the-internet
8. How consumers search for information
To searching information on Internet consumers are using -search engines- like Google, Yahoo, Bing,
Baidu, Yandex, DuckDuckGo…
Recent statics shows that (April 2020) Google is the most popular search engine Worldwide with
87.35% market share. (Chris, 2020)
9. We know three different methods to entering texts or terms into search engine which helps to
follow up how consumers are getting information from the Web:
1, Organic search: result appears as paginated lists and exclude advertisement.
2, Mobile search: refers to the search engine optimization of websites combined with flawless
viewing on mobile devices, such as smartphones and tablets.
3, Voice search: also called voice enabled, allows the user to use a voice command to search the
Internet
10. What consumers buy online
Last month (May, 2020) Brizfeel published a survey where consumer shopping and spending
behavior was monitored. In the survey there was 30000 consumer were selected from worldwide
from aged 18 to 65.
57% of consumers prefer to shop online, 31% of consumers prefer visiting shop, while 12% of
consumers said both ways are the same for them.
Mobile phone is a main platform used for online shopping at 49%, followed by PC at 43% and tablet
at 8%.
32% of consumers said the top reason to shop online is the availability to shop 24/7, followed by
lower price (29%), convenient (22%), and save time (17%).
46% of consumers made a purchase online for groceries.
These trends are drastically changed just recently because of COVID-19.
11. Lockdowns are all over the world because of the pandemic, online behavior of consumers are rapidly
changing , as most people forced to stay at home.
The products need to be delivered to our doorsteps, which create a high demand delivery services like
groceries delivery, food delivery, courier services…
We have started to live our life from home and Internet has more important function in our daily routine
then ever before.
GROCERIES SHOPPING OVER ONLINE
Source: https://brizfeel.com/ecommerce-retail-impacts/
12. Online video consumption
Consuming videos online has
become a common pastime and it
seems we are spending more and
more time with it. As we can see on
the chart, in 2019 an average
American spent 84 minutes a day
watching online video.
Between 2013 and 2018 online
video viewing grew at an average
rate of 32% per year.
GLOBAL ONLINE VIDEO VIEWING AND AD SPENDING FORECAST
Source: https://www.marketingcharts.com/digital/video-110520
13. Streaming services and social
media outlets are part of our
lives. On the two charts we can
monitoring how Facebook traffic
has been changed since 2010 till
nowadays.
Since 2010 in USA Facebook users were growing constantly, and
as we can see, from 15th January 2020 there is a massive jump
on this social media site usage. The reason behind this that
people stuck at home, have more time and this is one of the
channel to keep up date from outside. (Koeze and Popper, 2020)
Number of active Facebook user in USA between 2010-2020
Source: https://www.statista.com/statistics/247614/number-of-monthly-active-facebook-users-
worldwide/
Averages are calculated with traffic numbers from each date and the six days
preceding it in order to smooth out weekly variations between January to
March 2020 in USA.
Source:
https://www.nytimes.com/interactive/2020/04/07/technology/coronavirus-
internet-use.html
14. Consumer trends
1,Eco status
2008:
Tesla launch the Roadster (battery electric
vehicle sport car) with lithium ion battery cells
and more then 320 km per one charge, a USD
100.000 electric supercar
2019:
Tesla`s Model 3 the third best –selling car in the
UK, and more then 496 km per one charge.
https://www.edmunds.com/tesla/roadster/2008/review/
https://www.edmunds.com/tesla/model-3/
15. 2,Brand avatars
2010:
Alexander McQueen Fashion show to
livestream.
Then influencers dominate the market,
collaborating with big brands.
2016:
First virtual influencer was created
under name Lil Miquela
2019:
Digital channels, where consumer can
have a more personal communication,
TikTok! Alexa! In-store touchscreens
are the most popular ones
2020:
Brand Avatars are the new trend
https://www.showstudio.com/projects/platos_atlantis/essay-
nick-knight-platos-atlantis
https://digida.co.uk/en/meet-lil-miquela-the-instagram-
influencer/
https://www.expanrr.com/5-marketing-lessons-entrepreneurs-
can-learn-from-kardashian-jenner-family/
17. 3, Metamorphic design
Facial recognition, sensors, smart
objects, DNA testing, blood testing,
subscriptions
Consumers high expectations
(people are always in a state of flux)
Metamorphic products
Tonal: workout
station which
streams fitness
classes for the user
Optune: online
skincare service
which analyses skin,
gives advices
https://trendwatching.com/quarterly/2019
-11/5-trends-2020/#brand-avatars
https://trendwatching.com/quarterly/2019-11/5-trends-
2020/#brand-avatars
18. Summary
Digital technology has impact on consumers life – starts with access to the internet through apps,
different devices (smartphones, laptops, computers, smart watches, tablets).
There is no doubt that digital technology have changed our lifestyle, behavior and our personal
connections.
External element – like COVID-19- is also shaping the affection of digital technology on our life. As
we need to keep social distance, we can decrease personal contacts by technology.
In my opinion there are positive and negative affects. Positive affect is everything (what is
digitalized) can manage easily ,quickly and comfortable way. (even from our home)
Negative affect is that consumers become too comfortable physically and mentally. These can cause
healthy problems and maybe we will need more professional help.
Also our human connection could become even more impersonal.
And least but not last, I believe digital technology can cause even bigger social inequality because
technology is expensive, not available for all society class on the same way.
19. Reference list
• Dani Warner: Broadband history, (online), (2018) Available:
https://www.uswitch.com/broadband/guides/broadband-history/, (Accessed: 1st June 2020)
• Simon Kemp: Digital trends 2020: Every single stat what you need to know about the internet
(2020) Available: https://thenextweb.com/growth-quarters/2020/01/30/digital-trends-2020-
every-single-stat-you-need-to-know-about-the-internet/ ,(Accessed: 4th May 2020)
• https://www.broadbandsearch.net/blog/mobile-desktop-internet-usage-statistics
• Alex Chris: Top 10 Search Engines in the World (online),(2020), Available:
https://www.reliablesoft.net/top-10-search-engines-in-the-world/,(Accessed: 4th May 2020)
• https://www.smartinsights.com/search-engine-optimisation-seo/mobile-seo/mobile-seo/
• https://brizfeel.com/consumer-online-retail-shopping-behavior/#Consumers-Shopping-Behaviors
• https://brizfeel.com/ecommerce-retail-impacts/
• https://www.marketingcharts.com/digital/video-110520
• Ella Koeze and Nathanial Popper: The Virus changed the way we internet, (online), (2020),
Available: https://www.nytimes.com/interactive/2020/04/07/technology/coronavirus-internet-
use.html, (Accessed: 7th May 2020)
• https://trendwatching.com/quarterly/2019-11/5-trends-2020/,(Accessed: 5th June 2020)