1. Elite University
February 8, 2022
Financial & Practice Management Vision and Roadmap
3E, eBillingHub, Strategic Insights
REUTERS / Arnd Wiegmann
2. 2
PRODUCTIVITY
Productivity gains for high-volume
fixed fee arrangements,
customer-driven usability
improvements, new partner
integration for records management,
and HighQ integration
TIME & BILLING
Always-on activity collection,
time entry automation,
centralized billing, self-service
distributed billing, integrated
e-billing workflows, and
improved e-billing experience
INSIGHTS
Enhanced dashboards and
visualizations, APIs for embedded
insights, Strategic Insights
offering combined financial
performance metrics and global
market research insights
CLOUD
Continued investment for cloud
upgrade and run time
efficiencies, public APIs, app
configurability, Europe and
Australia-New Zealand market
expansion, monthly updates
Building On A Strong Foundation
2.5X
Improved e-billing
productivity
10+ 3E Proforma customers
16% On new eBH platform
35+
Customer-voted
3E enhancements
120+
Customers live on new
3E UI, 50+ in test
20,3,17
3E Templates options,
new templates,
updated templates
30+
Customers on new Financial
Insights UI
18
Market Insights customers,
incl. 3 Strategic Insights sales
41 FI Dashboards shared
40+ 3E Cloud customers
5 3E Cloud regions
20+ APIs and integrations
100+ 3E configuration options
3. 3
Engaging workplace experience
where legal pros connect and
get work done faster.
Connected
Easy-to-use, adaptable, and
continuously learning capabilities
that deliver insights and predictions.
Smart
Connecting Thomson Reuters and
third-party solutions together so
you don’t have to.
Open
Focus on what matters.
Platform Vision
5. 1. Connected
Reduce complexity
by connecting business
processes across
applications for greater
productivity and improved
visibility and collaboration.
3. Smart
Automate business
operations by leveraging
artificial intelligence and
machine learning to radically
improve efficiency in the
work-to-cash cycle; surface
unmatched insights to power
human decision-making.
2. Open
Modernize business
technology by reducing
the time, cost, and pain
around adopting technology
by providing a modular,
cloud-first, API-enabled,
and extensible solution.
To lead a generational
transformation of law
firm business operations
from on-premises to
cloud-first solutions.
We will double-down to
deliver unmatched
value and automation
across the work-to-cash
cycle and the insights
our customers rely on to
inform strategic
decisions.
Vision and Direction
Streamlined proforma process
Converging Data Insights,
Advanced Financial Solutions,
and Strategic Insights data
Distributed billing operations
support
Public API expansion
New eBillingHub vendor
integration framework
Pre-population and automated
grouping for timecards
AI-enabled invoice rejection
classification
Enhanced product analytics
7. 7
Enhanced Productivity
Voice of the
Customer
3E
“ With time entry, what are other
firms doing to make sure that they
get that compliance? I want to know
about how they get clean time entry,
not just time entry.”
Global Large Law Firm CFO
Ease Cloud
Adoption and Use
“Once the first wave of firms
start moving to the cloud, it
will be like a dam bursting –
firms will migrate quickly
after that.”
Large Law Firm CTO
Connected Ecosystem
“Integration is a means to an
end. We want the systems to
be interoperable.”
Global Large Law Firm CIO
Insights and Intelligence
“The thing that moved the needle for
us was that the future state is now
absolutely crystal clear. The reality is
that there’s things you’re going to get
in the cloud that you’re not going to
get in a non-premise version.”
G200 Law Firm CIO
8. Dashboard and Tasks Inbox
• New experience unifying tasks, notifications,
workflow steps, and approvals
• Interactive, personal statistics dashboard
• Workflow approvals via email
Minimize Lost Billable Time
• Always-on Time: automated activity capture
of desktop active window, browser, emails and
appointments, and documents
• Activity viewing and editing
• Drag-and-drop activities to timecard conversion
• Combined day view: show gaps & “complete my
day” with unified view of active & passive entries
WAVE 1: Efficiency and Time-Saving
Radically Less Data Entry
• Pre-populated entries based on granular activity
details
• Prompts to create time entries during activities
• Automatically group activities into suggested
timecards
• Auto-complete PTAs based on narrative entry and
vice versa
WAVE 2: Suggested Time
We have continued to advance time
management capabilities by focusing on
increasing visibility, control, and
personalization and providing key matter
and client insights, access to 3E tasks,
and anywhere access to draft bills.
In 2021, we …
• Made significant enhancements for
click-reduction and for errors and
warnings across time views
• Made it easier to find and correct
missing time with support for split
time entry and additional filters and
sorting
• Increased personalization options
with an enhanced Settings page
and new client/matter filter options
and preferences
3E
1. Productivity
TODAY
Advantage: Improve timekeeping
accuracy, retain potentially lost revenue
Advantage: Greatly reduce timekeeping
effort and frustration
9. 3E
1. Productivity
Biller Efficiency Gains
• Alternative Billing Arrangement Bundles: schedule bundle entries for fully automated creation
• Proforma Generation: print group proformas and single proformas in same run
• Flat Fee Close process recalculates closed cards for already processed matters/time types
WAVE 1: Advancing the Biller Experience
We have streamlined the end-to-end
billing journey. We advanced Alternative
Fee Arrangement capabilities as firms
innovate their commercial strategies.
In 2021, we …
• Increased user efficiency with data
management and printing
enhancements
• Advanced commercial execution
capabilities with rate setup
enhancements
• Helped firms maintain client trusts
with enhancements for trusts
administration
TODAY
Advantage: Free up time to focus on strategically supporting lawyers and the practice
2022
Alignment with Commercial Execution
• Set up Rate Types by Phase, Task, Activity
• Support for anticipated disbursements
• Specify order when applying multiple proforma adjustments
• Regulatory electronic invoicing: configure generic outgoing workflow to local tax authority platforms
Advantage: Set up time and billing functions to be in alignment with evolving commercials
10. 3E
1. Productivity
End-to-end Invoicing Business Processes
• Distributed billing operations support
• Self-service for lawyers to generate proformas and invoices
• Preview edits with actual invoice templates
• Alerts for and ability to include pending time entries for current proforma’s matter; add new time
entry to current proforma
• Simplified time/cost/charge editing for repetitive/high volume entries (e.g., IP, Workers
Compensation practice areas)
• Support for in-application configurations
WAVE 2: Advancing the Billing Experience
We have streamlined the end-to-end
billing journey. We advanced Alternative
Fee Arrangement capabilities as firms
innovate their commercial strategies.
In 2021, we …
• Increased user efficiency with data
management and printing
enhancements
• Advanced commercial execution
capabilities with rate setup
enhancements
• Helped firms maintain client trusts
with enhancements for trusts
administration
TODAY
2022
Advantage: Streamline and expedite the review process for improved cash flow
11. 3E
1. Productivity
Balancing: Proactive validations, notifications, and drill-downs streamline month-end balancing
• Schedule period status update (prevent timing issues with month-end close)
• Real-time and scheduled reminder notification for errored items in post queue or Journal Manager
• Validate all fields during posting, list all errors, re-post all fixes
Simplification and Efficiency: Streamline daily transaction processing
• “Short” process forms with minimum data entry requirements and ability to toggle to Full form
• Process form layout, field, and tab order updates
Compliance: Regulatory obligations for local jurisdictional tax, VAT, and trust transactions
• Trust Interest Calculator: manage negative interest as soft cost
• Manage VAT treatment of hard cost disbursements for insurance matters and manage input VAT
charged by vendors on costs
• Manage Trust Deferred Cash for Bank Statement Handler
WAVE 1 and 2: Advancing Mission-Critical Processes
We have continued to advance core
financial capabilities across Balancing,
Trust, Collections, Compliance, and
Profitability while ensuring continual
compliance.
In 2021, we …
• Increased ability to configure and
manage Sub-Ledger-to-GL balancing
with new Map and Maintenance
processes
• Increased visibility with “at-a-glance”
SL integrity balancing metrics
• Made it easier to compare details for
the AR, WIP, AP, and Trust sub-
ledger metrics (including a drill-down
to currency)
TODAY
2022
Advantage: Increased control, efficiency, and configurability
12. 3E
2. Ease of Cloud
Adoption and Use
In-App Tours, Help, Training
• Self-service video library
• “Product walks” and feature/function tours
• Feature-specific links to helpful training content
WAVE 1: Embedded Help and Training Experience for All
We have transformed our market-
leading enterprise business
management suite from a primarily
on-premises solution to a cloud-first
and cloud-ready proposition,
providing a pathway for firms to
modernize at their pace.
In 2021, we …
• Introduced a new Managed
Services option – Cloud CARE to
support firms needing extensive
customization in the cloud
• Streamlined the upgrade process to
enable faster, easier adoption of
enhancements and new features
• Expanded configurability to
enable greater flexibility without the
time and cost of full customization
TODAY
2022
Advantage: Remove barriers to
adoption and effective use, make it
easier to onboard new users
WAVE 2: Transformed Go-live Experience
Pre-Configured Functionality and Guided Setup Decisions
• Guided Q&A experience to select configuration options where optionality is
required, supported by advisory content to guide setup decisions
• Packaged configurations that are auto-deployed to our cloud environment
Advantage: Enable firms to benefit from 3E by removing time and cost
from deployment
13. 3E
3. Connected Solution
Ecosystem
Ease of Data Extraction
• Extract any data needed via advanced querying capabilities
Public API Expansion
• Expansion of 3E APIs to New Business Intake workflow, Related Parties, Payee, Vendors, Vouchers,
Offices, Departments, and GL Accounts to support third-party solutions (e.g., Global Exchange)
• Event-driven integrations (e.g., APIs/events when new bills available, new matters created, etc.)
• APIs enable ecosystems to build extensions for Microsoft's Power Platform
Streamlined Data Imports and Partner Integrations
• ESB enhancements expand common data imports for existing legal solutions (e.g., cost recovery,
receipts data, exchange rates, bank statements)
• LawPay (fka ClientPay) integration via ESB
Integrations
• In-product integration with NetDocuments and LawPay
WAVE 1: Advanced Integration Value
Beyond modernizing the core 3E
application and supporting modules, we
have enabled modern, secure
integration capabilities, from public
APIs to product-to-product
interoperability.
In 2021, we …
• Made integrations and extensions
available via public “master files” 3E
APIs and Data Insights API
• Added discrete communication
points with Thomson Reuters and
third-party applications
• Expanded configurable data
exchange integration via Elite
Service Bus – Chrome River,
Equitrac, etc.
TODAY
2022
Advantage: Make it easier to aggregate information and connect applications
14. 3E
4. Insights and
Intelligence
Product Analytics
• Use best-of-breed product analytics tool to identify and remove friction points and continually
improve your user experience
Monitoring
• Enable auto scaling and performance improvements
WAVE 1: Continual Experience and Performance Improvements
We have transformed our market-
leading enterprise business
management suite from a primarily
on-premises solution to a cloud-first
architecture that is now unlocking the
next wave of innovations.
In 2021, we …
• Introduced and establish a standard
method to monitor our cloud
solutions and components using
Azure Monitoring
• On boarded all 3E cloud solutions
to the new monitoring standard to
provide visibility of resource usage
and health
TODAY
2022
Advantage: Usage pattern data removes the guesswork from process and performance tuning
WAVE 2: Transformed User Experience
Cloud Architecture with AI Services
• Feed inputs and events into machine learning models and make outputs available via APIs
• Enable AI innovation within 3E and ensure the resulting insights are available across the legal ecosystem
Advantage: AI-driven insights will power new ways of working via assistive user experiences
within 3E, Teams, and Office
2022 and Beyond
15. 3E
4. Insights and
Intelligence
We offer the tools and insights firms
require to effectively plan, budget,
and manage for sustainable growth
and profitability.
In 2021, we …
• Enhanced embedded financial
reporting and advanced reporting
and analytics modules.
• Made accessing the right
intelligence faster and easier with
persona-based dashboards in the
Data Insights cloud module
TODAY
• Warehouse unification in the cloud for Data
Insights and Advanced Financial Solutions
• Seamless flow between Excel and PowerBI
• Suggested time insights
WAVE 1: Plan, Budget, and Run
• PowerBI connectivity to Data Insights, Advanced
Financial Solutions, and Strategic Insights
• Data storage for the insights that power next gen AI
automation
• Profitability in the Cloud
• Partner Compensation & Accounting in the Cloud
WAVE 2: Insights Convergence
Advantage: Reduce time and hassle,
increase access to the data you need in
the tools you use
Advantage: Expand the data available
for advanced analytics, enable more
wholistic analysis and reporting
2022 2022 and Beyond
17. Strategic Insights
“What is critically important is being able to see around the
corner by turning general insights into actionable ones.”
Global Large Law Firm CMBDO
Voice of the
Customer Today, most law firm data exists in silos, making it difficult for lawyers,
finance and business development, and competitive intelligence teams to
easily locate the insights they need.
Clear and concise
data to inform and
validate strategic plans
Monitor KPIs on an
ongoing basis to track
performance against
peers
Stay on top of
changing market
trends
18. STRATEGIC
INSIGHTS
• Visualizations for KPIs
• First API
• Talent Module
• New extraction tool that will unlock future insights
WAVE 1: Unlocking Value
We offer the tools and insights firms
require to effectively plan, budget,
and manage for sustainable growth
and profitability.
In 2021, we …
• Brought together peer financial
benchmarks and market insights to
power strategic decision-making
TODAY
Advantage: Expand the data available
for advanced analytics, enable more
wholistic analysis and reporting
WAVE 2: Targeting and Competitive Intelligence
Next-gen Strategic Insights via integration with Westlaw Litigation Analytics and
Westlaw Today
• Legal News
• Case trends by practice area, industry, jurisdiction
Advantage: Increase visibility to strategically valuable information from multiple
sources and provide deeper points of comparison to peers
2023 and Beyond
20. eBillingHub
“E-billing is a hot topic. I want to know the best practice for billing
departments for law firms post-Covid. We've experienced the war
for talent in the Billing team, not our associates.”
Large Law Firm CFO
Voice of the
Customer We have an opportunity to re-introduce eBillingHub to the market,
improving retention rates and gaining more market share.
Successfully migrate
existing eBillingHub
customers to new UI
AI-enabled advisors
to identify and address
issues faster and easier
Implement new
eBillingHub vendor
connections
21. eBILLINGHUB
• Move all customers over to 5.0 UI and retire old UI
WAVE 1: New UI Migrations
We've streamlined and future-
proofed our UI, making eBillingHub
easier to use and making critical
information more accessible to users.
In 2021, we …
• Launched 5.0 UI, removing
dependencies on Internet Explorer
and ActiveX
• Rebuilt our 3E integrations to meet
user needs and be 3E Cloud
compatible
• Added and upgraded new vendor
connections
TODAY
WAVE 2: Intelligent Feedback and Reporting
• AI-enabled invoice rejection classification so billers know exactly what steps are
required to resolve the issue and get the firm paid
• New reports putting more information at billers' fingertips (reduction analysis)
Advantage: Improve performance, reduce effort, transform from reactive to proactive and
predictive
2022
WAVE 3: New Vendor Acceleration
• New framework to implement new vendor connections faster
- Reducing 3-4 months down to 3-4 weeks
- Reduce requirement for technical expertise
• Improved tracking, monitoring, and visibility
23. Strategic
Insights eBillingHub
3E Data
Insights
3E
Our Focus
Building on
a Strong
Foundation
23
Enhancing Productivity for Lawyers, Billers, and Finance
Easing Cloud Adoption and Use
Connecting Solution Ecosystem
Bringing Data and Insights Together
Improving Targeting and Competitive Intelligence
Intelligent Bill Review and Reporting
Our 2022 Priorities
24. 24
Delivering
automation, hosting cost
reduction, configuration,
and public API
enhancements to extend
integrations to the legal
ecosystem and the
Microsoft Power Platform.
All while enhancing core value to retain and expand our competitive advantage.
And We Will Get There By …
Enabling
a common Thomson
Reuters experience via
design standards and
interoperability to support
the new, more distributed
and more mobile ways
lawyers work today.
Pioneering
AI-automated and
assistive user
experiences to transform
everyday and business-
critical processes like
time management and
adherence to corporate
clients’ outside counsel
guidelines.
Unlocking
the opportunity in the
midmarket through a new
cloud-based case
management offering
paired with highly
automated “turnkey” 3E
setup, better segment-
feature fit, and significantly
lower services costs.
TALK TRACK GUIDANCE:
Please consider the following:
The cumulative slides and speaker notes could take up an hour or more with customer Q&A. Right size for your situation.
This is a supplement to your pitch presentation to provide insight into the portfolio’s strategic direction over the next 1-3 years.
Time & Billing: Innovation in the end-to-end work-to-cash cycle is critical to evolving the way we work
Productivity: Our voice is heard via user groups and voting which builds confidence that the roadmap is advancing with our best interests in mind
Insights: Key insights unlocked and embedded into our workflow enables us to make the best strategic decisions
Cloud: Thomson Reuters has gone beyond the competition’s hosted offerings to deliver a truly modern, software-as-a-service solution
KEY POINTS
Now you are specifically driving into our main high level themes for this year.
This slide serves as a brief introduction to our main areas of focus at the portfolio level. Details on each will follow in subsequent slides.
This is a big, comprehensive solution that helps customers solve some of their most complex, mission-critical problems. There’s a lot going on already, and the pace is only accelerating. This means it can sometimes be easy to lose sight of the forest because we are so focused on the trees.
So let’s take a moment to talk about the key themes and objectives that inform our direction and connect individual product roadmaps, portfolio-level strategy and our enterprise-level portfolio vision
There are three main drivers: Customers are asking us to chart a course to the cloud, to help them increase agility while reducing overall cost of operation, and leverage our unique insights and advanced technology to help increase efficiency, reduce administrative burden and be more strategic in the way they work
Note: The quotes at the bottom are aspirational, meaning our objective is to create this experience for customers. We will know we’ve succeeded when customers feel this way and say things like this.
Thomson Reuters’ Legal Tech teams are thinking differently about how we serve our clients. Our products need to work effortlessly together and with the firm’s other products. They need to be easy to use with the ability to learn and recommend actions making them more valuable to the user the more they are used. They need to deliver experiences that people want to be part of, and that allows users to do what they NEED to do faster to get back to what they WANT to do quicker. We need to deliver connected, open and smart experiences that give our users the freedom to focus on what matters….to them!
Customer focussed solutions and use cases at the heart of our platform:
Spend, Cases + Matters, Insights Legal Tracker, 3E Data insights, Case Notebook, GCM, eBillingHub, Westlaw
Contracts and Transactions Practical Law, Contract Analysis, Drafting Assistant, Contract Express
HighQ as the core collaboration platform that underpins it all.
Azure Cloud Tech
For a vendor to state they offer future proofed tech, means that you never really stop. There is always more to innovate. For example, continued extensibility including connects with O365 and Teams
MLF eats your lunch
Midsize firms are already leading the way with adoption. They are hungry to differentiate and compete against the larger firms. And, getting Live is going to be even faster for mid-sized firms. Will large firms start to be at a disadvantage?
What are they seeing in the future? Because the foundation is there for the taking and already addressed, they envision a future where X, Y, Z is going to be possible....and they want to be ahead of the curve
We are delivering on our promise to deliver our customers a new modern, law firm experience. This year we’re focused on 4 core areas that 1) have been informed by customer insight and 2) address their pain points.
With time entry, what are other firms doing to make sure that they get that compliance? I want to know about how they get clean time entry, not just time entry. - CFO of Large Law Firm
Reducing administrative burdens for attorneys, billers and Finance teams is an on-going priority. Firms want to ensure that they have the right tools (& processes)) in place so lawyers can focus on high-value client work. Similarly, billing and Finance teams would rather focus on strategically supporting attorneys, thus need billing journey enhancements that can support AFAs, centralized and decentralized models, expedite the proforma review process to improve cash flow.
Once the first wave of firms start moving to the cloud, it will be like a dam bursting – firms will migrate quickly after that - CTO of Large Law Firm
Many of our customers have started their journey to the Cloud and for them, we want to accelerate the pace at which they see value in adopting a cloud-first strategy. For starters, we want to make it easier to onboard new users and remove unnecessary hurdles. We also strive to make cloud deployments easier from both a time and cost perspective, with pre-packaged configurations – versus services’ heavy customizations.
Integration is a means to an end. We want the systems to be interoperable. – Law Firm CIO
Firms are eager for the technology they’ve invested in to work seamlessly together. That’s why we continue to focus on delivering interoperable solutions within the 3E portfolio so that our TR solutions work well together – but also with other tech partners and firms’ own home-grown tools.
The thing that moved the needle for us was that the future state is now absolutely crystal clear. The reality is that there’s things you’re going to get in the cloud that you’re not going to get in a non-premise version.” - CIO of G200 Law Firm“
We are leading a generational transformation of law firm business operations software from on-premises to cloud-first solutions. We will double-down to deliver unmatched value and automation across the work-to-cash cycle, and the insights all our customers rely on to inform strategic decisions.
KEY POINTS
Enhanced Productivity for Lawyers, Billers, Finance
Ease of Cloud Adoption & Use
Connected Solution Ecosystem
Insights & Intelligence
For lawyers and other fee-earns this is what it is all about – get them the information they want and let them act on it as efficiently as possible – to give them time back in their day to focus on work and spend less time on administrative tasks
Dashboard & Tasks Inbox
Unified Inbox: centralized, single UI for 3E's various inboxes and notifications. Will be available in 3E and in Workspace.
New interactive dashboard in Workspace displaying user stats for time, WIP, AR, and current proformas and allow action on same (e.g., enter time, go to time calendar, view WIP report, run matter inquiry, go to 3E Proforma). Ability to configure dashboard parts and layout.
Minimize Lost Billable Time
Always-on Time = passive activity monitoring and capture to facilitate time entry and reduce lost revenue opportunities
Desktop monitor passively tracks user activities as the work gets done
Websites visited and applications used, e.g., Westlaw Edge, 3E Workspace
Documents opened, edited and saved, e.g., Word, PowerPoint
Business communication platforms used for meetings, chats and phone calls, e.g., Microsoft Teams
Microsoft Outlook emails sent and received
Microsoft Outlook calendar appointments scheduled and attended
Initially tracks the user's active window and captures the application and active window's title (e.g., Microsoft Word and the document title); future releases will track more granular details of the activities (e.g., client, matter, contact, suggested narrative based on document content, etc.)
User controls what is and isn’t tracked
Pause activity tracking and categorize periods of inactivity to submit as time entries
Create rules matching activity to specific client and matter
Include or exclude from tracking – specific email addresses, applications, documents and websites
From the daily consolidated view in Workspace, user can
Review activity data
Edit, delete, and merge tracked activities
Turn passively captured activities into time entries in the same place time is entered
Suggested Time
Pre-populated as much data as possible from the captured activity to the time entry to reduce amount of data and turn it into a review exercise rather than a data entry exercise
Prompt users as they are working to create an entry for what they are doing – and pre-populate it
Auto-complete/auto-suggested entry or selection based on other entries
As Always-on Time capabilities are released, we will provide more granular activity detail tracking with which we will be able to auto-populate more time entry details, auto-group related activities in suggested entries, and pre-populate as much data for the entries as possible
Make the overall process less onerous and let the software do a lot of the work.
With Wave 1 focus on efficiency gains for the biller to shorten the overall cycle
New options and capabilities to eliminate inefficiencies in the process and let them do more things at once rather than separately or sequentially
Alignment with commercial execution
More flexibility, more control to do what the firm’s customers are demanding of them
Providing the capabilities to address regulatory requirements globally for electronic invoice and taxation data submission
More options to allow them to define and control the processes to allow them to work more efficiently so they have more time to support their lawyers more effectively
Next waves of 3E Proforma capabilities
Continuing to advance the end-to-end billing cycle and invoicing process
More flexibility, more options, more information where they need to see it and act on it to take proper, desired actions
Whatever a firm’s billing operational model is – whether centralized, decentralized or more likely a mixture of each.
Lawyers will be able to self-serve, view their WIP, generate a proforma, and, where allowed and depending on their workflow, generate the final invoice as well.
Global Billing Models Supported
Alternative Fee Arrangements
Centralized billing model support
Decentralized billing model support (lawyer self-service bill distribution)
eBillingHub integration
3E Proforma Cloud
Configurable Bill Templates
Providing more capabilities to allow users to proactively control business processes and improve efficiencies
Balancing - Proactive validations and notifications, to stop/spot issues before they become problems; providing more capabilities to streamline the month-end and year-end balancing process. We’re not eliminating the need to balance – we’re providing more options to prevent out of balance scenarios and to speed up the overall monthly and year-end process.
Simplification to streamline daily transactional work
Short processes with only the bare minimum of fields needed to create and successfully save a record – but if they need more fields or actions for a specific entry, they’re only a click away
A better and more logical layout of processes and fields on forms
Compliance – the pace of regulatory and statutory obligations is increasing and we’re providing new capabilities to meet those specific requirements
Advantage
All of these items and several more give users increased control to configure the solutions for how they work which will drive their efficiency
Now, let’s turn our attention to how we will continue to bolster cloud adoption
For customers already using our software, we will be accelerating the pace of getting value to into customer’s hands
To support this approach, we will need to provide customers help or guidance when they need it
We will be working with the organization to pull together and create a collection of videos
Short videos to introduce a new capability with references to deeper documentation and trainings were appropriate
The idea is to allow customer to access the help with they need or want it, at a pace that makes sense to them
Will be leveraging a shared service other TR solutions are using to allow us to provide the right information, at the right time, in the context of the user’s actions
Features or a set of capabilities will be accompanied with “product” or “feature” tour content, and/or contextual help
For customers who have signed on to the cloud, we will continue create simpler and quicker ways for them to begin taking advantage of the software signed up for
Following on our configure over customization methodology, we will be extending that further into our cloud deployment an implementation model
We will offer a guided Q&A experience to help automate and deploy preconfigured instances, our 2 MVP automation will target our MLF and LPE market
This self service and automated approach is an example of our journey to a more turnkey and scalable approach to on-boarding customers
Another key element of our strategy is interoperability.
Interoperability within the 3E solution suite and related law firm management products
Interoperability within TR solutions (e.g., to help connect law firm and corporate legal departments by better aligning 3E and eBillingHub with Legal Tracker)
Interoperability with partner solutions
Of course, interoperability for solutions a firm may build
To support this, we will expand our newer methods (APIs) while also investing in our established and simple capabilities (ESB)
THEME – Continue to modernize available integration points (API) for partners
Expand 3E APIs to beyond master files, including New Business Intake workflow, Related Parties, Payee, Vendors, Vouchers, Offices, Departments, and GL Accounts. Enables internal and external solutions to implement integrations with 3E (e.g. Global Exchange)
Event store to facilitate event-based integrations, e.g. APIs/events when new bills available, new matters created, workflow steps ready for action, etc.
APIs will also enable customers to extend 3E via building on other platforms, e.g. Microsoft's Power Platform
THEME – Satisfy need of existing legal ecosystem
ESB enhancements expand common data imports for existing legal solutions (e.g. cost recovery, receipts data, exchange rates, bank statements) [simple data file import ESB integration vs. building integration via APIs]
MVP integration with LawPay (fka ClientPay) available via Professional Services engagement & ESB
Now that our solutions are in the cloud, we can really begin to harness power of the cloud computing and services to advance our customer’s user experience
In 2022 we will begin to harness the power of data
Using our product analytics platform, we will allow us to improve user experience
We will be able to identify usage patterns to remove the friction from a user’s daily tasks
E.g. if we see that most users are switching to a form view from the defaulted grid view, TR can incorporate these findings quickly into the next release, improving the user experience one interaction at a time
Another area where data will help is our monitoring and observability of the underlying processes
Our data will help us proactively and transparently improve user experience by continually tuning and improving the system based on usage patterns
============ Original Notes============
How TR
Useful context info that eases your day
Data Access (open)…integration….data extract
In addition to accessing data via the UI…access via flexible ad hoc..data access
Background: DI database….API can access…all data….via secure end points
“querying capability” is key phrase
3E AI services (actionable insights) “data and AI”
Consumes events and inputs to feed into machine learning models….with outputs to next gen user experiences
Example: Teams notification, in product notifications
Underling tech we will create is an….Event store, API, Adam’s demo
Enabling you the customer to serve it up to the right audience at the right time
TR Ecosystem – you’re buying the TR ecosystem
Point to point integrations..wiring our products
Office Graph integration
Linking firm data and TR data to enable Office centric use cases
TR Assistant (ask me anything)
Example: insights when constructing an email, working in a Word doc
“Teams Power Agent” – TR, 3E, Partners
Wave 1
In bringing Cost Accounting and Partner Compensation to the cloud, we will begin unifying the DI and AFS data sources
This will introduce the ability to share data across the applications, allowing for new reports and insights to emerge
Users can select their preferred method of accessing that data, whether it be Excel, Power BI, or DI API enabled
Modernizes, simplifies and unifies the TR approach to data and reporting
TR can continue to deliver customers new capabilities, while transparently transforming and modernizing our technology stack
Wave 2
As we unify our data, we also introduce ways for law firms to include data from other sources.
With data in unified and more consistent data models, we can start introducing new tools to apply AI models and practices:
Case outcome metrics (are we better?)
Identify clients to pursue
Know yourselves better, and the competition: firms AND lawyers
============ Unrelated to the topic of this slide? ============
Desktop monitor passively tracks user activities as the work gets done
Websites visited and applications used, e.g., Westlaw Edge, 3E Workspace
Documents opened, edited and saved, e.g., Word, PowerPoint
Business communication platforms used for meetings, chats and phone calls, e.g., Microsoft Teams
Microsoft Outlook emails sent and received
Microsoft Outlook calendar appointments scheduled and attended
User controls what is and isn’t tracked
Pause activity tracking and categorize periods of inactivity to submit as time entries
Create rules matching activity to specific client and matter
Include or exclude from tracking – specific email addresses, applications, documents and websites
From the daily consolidated grid view, user can
Review activity data
Edit, delete, and merge tracked activities
Turn passively captured activities into time entries in the same place time is entered – 3E Workspace
We launched Strategic Insights last year to help deliver data – from both Financial Insights (Peer Monitor) and Market Insights Acritas. With Strategic Insights, law firms have access to the competitive and market intelligence they need to inform and remove risk from strategic decisions as well as justify new projects and investments that will drive their firm’s future. SI allows them to easily run, share and analyze, allowing attys, BD/Marketing and Finance teams to contribute more robustly and add greater value to important firm projects.
KEY POINTS
Bringing Data and Insights Together
Improving Targeting and Competitive Intelligence
With 3E, Data Insights and AFS, our customers have tools to analyze their own data. Strategic Insights allows firms to compare their firm to their peers. Financial Insights gives firms unparalleled access to data about their peers for 65 different metrics such as rates, YoY growth, demand
Later this month we are releasing new visualizations . . . saving users from creating their own visuals to share internally. But for firms who want to see their data along side FI data, we'll be releasing our first API by year end.
In this competitive staffing market, our new talent module will provide insight into key attributes of top talent. "Talent Insights is based on data from the Stellar Performance survey of 'stand out performers', independently nominated by in-house counsel who have worked with them. The Talent Insights data covers: Star qualities - what qualities stand out performers have that they believe makes them stand out to their clients Satisfaction with current firm - covering what they like about their current firm, how it could be improved, ratings of various aspects of the firms' leadership, satisfaction with support functions and likelihood to recommend
Revisit flexible path to cloud story. Don’t need to use the word “hybrid” but we know the story resonates.
Benefit of modular architecture is flexibility. You can chart your own course to cloud on your time scale…
Other benefit is speed of evolution in the modules.
With 3E today you will be cloud-ready with future-proof technology, even if you aren’t yet ready to have your full FMS in the cloud. Which means you don’t have to have your full tech transformation mapped out to take the meaningful first step to set your firm up for success in the years to come.
******
This is a section. Include Azure, security, extensibility, MS O365
Security, performance, etc.
Plus YOU’RE ALREADY THERE. And so are we.
To get the most out of your platform you need to understand the tools, etc. To get the most out of your tech team they need to be focused. Why force them to understand, manage and optimize multiple platforms. It’s a recipe for inefficiency, cost creep and frustration.
Of course you can do things like create Outlook integrations with an application hosted in AWS, but if you think a bit further about things like the skillsets you’ll need in your tech team and how to have your tech resources be as agile and efficient as possible, requiring them to maintain expertise in two platforms starts to look silly. Likewise, the tools available (analytics/BI, application extensibility, etc.) differ between platforms, so why set your teams up to have to learn, use and maintain different toolsets just to be able to do something relatively simple like a Teams chatbot to display WIP.
The new UI promises to deliver improved workflows, increased data visibility, and an overall better user experience. eBH can support firms adopt a more efficient work-to-cash cycle delivered in a way that enables firms to comfortably transition from how they work today to how they want to work going forward.
KEY POINTS
Bill Rejection Insights
Outside Counsel Guidelines
Intelligent Billing Assistant
Milestone Billing Automation
Automatically checks over the bill and distributes automatically
Desktop monitor passively tracks user activities as the work gets done
Websites visited and applications used, e.g., Westlaw Edge, 3E Workspace
Documents opened, edited and saved, e.g., Word, PowerPoint
Business communication platforms used for meetings, chats and phone calls, e.g., Microsoft Teams
Microsoft Outlook emails sent and received
Microsoft Outlook calendar appointments scheduled and attended
User controls what is and isn’t tracked
Pause activity tracking and categorize periods of inactivity to submit as time entries
Create rules matching activity to specific client and matter
Include or exclude from tracking – specific email addresses, applications, documents and websites
From the daily consolidated grid view, user can
Review activity data
Edit, delete, and merge tracked activities
Turn passively captured activities into time entries in the same place time is entered – 3E Workspace
As you can tell, there’s a lot on the roadmap for the Finance and Practice Management portfolio. To recap, for 3E our focus will be on enhancing productivity for attorneys, billers and finance professionals. We’re making it easier for firms to join us on the journey to the cloud by making it easier to implement and adopt. We’re also investing in identifying and delivering cloud-specific benefits. Customers need to know that our solutions will work across our portfolio but also with other legal tools, as they value interoperability.
We want to break down data silos – and make it easier for firms to review data across sources so they can evaluate firm performance, access market trends and identify opportunities for growth.
Finally, we’re bringing our customers more intelligent, smarter ways to e-bill clients that complies with outside counsel guidelines, leading to less errors.
3E
Enhanced Productivity for Lawyers, Billers, Finance
Ease of Cloud Adoption & Use
Connected Solution Ecosystem
Insights & Intelligence
SI
Bringing Data and Insights Together
Improving Targeting and Competitive Intelligence
eBH
Bill Rejection Insights
Outside Counsel Guidelines
Intelligent Billing Assistant
