1. Republic of the Philippines
Mindanao State University
General Santos City
College Of Education
Virtual University-When Higher
Education Goes to Cyberspace
By Nona Ricafort
Presented By: Presented To:
Reniel G. Veniegas Dr. Maria Theresa P. Pelones
Krylle E. Enesario CITE 3S Adviser
Jonna T. Ado

2. A sage once said “whether we are conscious or not,
education is the force that will, more than any
other, shape the world’s future.

3. What is Virtual University?
A virtual university provides higher
education programs through electronic
media, typically the Internet. They are
regarded as a form of distance education. The
goal of virtual universities is to provide access
to the part of the population who would not be
able to attend a physical campus, for reasons
such as distance.

4. The 21st century has aptly been called “century of
inventions”, technological developments and
globalization. There has been an incessant
bombardment of new terminology, like internet
ware, group ware, body neta, hyper-
organizer, digital libraries, virtual
classrooms, chatrooms, automated
tutors, cookies, portals, cyber cafes, e-
commerce and cyber schools.

5. The world as we know it today, came about
because of the advances and innovations
in science and technology, the fast
changing requirements of communication
technology, the advances in
computer, internet highway and virtual
campuses.

6. Higher Education has always had an
important international dimension, and all
of these scientific advances ushered in new
modes of learning, greater mobility, and
global competition creating a new world
for learning and teaching.

7. The great challenge to mankind, who are
sharing one globe, critical for its survival
and prosperity, is to think and work
globally, as we are facing a global world
where people are interdependent and
where various origins, societies and
cultures are bound to meet, to mix and to
compete.

8. Paradigm Shift
It is calling for a revolutionary and fresh
approach.
Requires fundamental changes in 3P’s
-persons
-processes
-products

9. The 21st century is called the age of 3 C’s
• Competition
• Change
• Costumer

10. • The Call Centre Industry
• The Call Centre Industry is
basically a service industry that
serves as a vital bridge in
between callers and business
clients of the centres. In short it is
a service that is critically
dependent on effective
communication, and in the case
of Philippines, communication in
English.

11. • The call Centre Industry is an emerging
industry in the Philippines and is regarded as
one of the fastest growing industries in the
world led by the demand for offshore call
centres.
The information and communications
technology division of BOI reported that the
call centre industry experienced a growth
rate of 70 percent in 2005 making it the
most dynamic of all sectors in the
Philippine information technology Industry.

12. • The Importance Of Effective
communication in English For call
centre Personnel
In order to ensure that the call centre industry
in the Philippines achieve and Maintain a
level of excellence and continue to grow at its
impressive pace, we must ensure that the
communication skills of our call centre
personnel are adequate, if not exceptional.
English is the medium of communication in
call centre industry, so the acquisition and
communication skills are important to ensure
effective communication.

13. • Effective Communication
Effective communication is not just being
able to speak or write English. It depends
on how English is spoken or written. There
can be effective communication only if
callers understands what center personnel
trying to convey, whether written or
spoken over the phone.

14. • In summary, education now and in the
future, should strive to produce people
who have all the principles and values that
will empower them to be themselves, to
design their own destiny, to make their
own choices, to safeguard diversity and to
live. In harmony altogether.
More than the skills and abilities of how to
make a living, a special effort should be
made to teach them how to live as a truly
global citizens.

15. End....