Contact centre revolutions: voice biometrics

1. Contact centre revolutions that will change the way you do business: Voice biometrics

2. Unexpected Turnouts
The Financial downturn in Europe and the US has had a number of unexpected turnouts. Many would not have expected Luxury Brands to boost sales whilst average Brands declined steadily.
Meeting higher customer expectations has become a strong recovery strategy that is benefitting many. Unfortunately many still think that a superior customer experience is difficult to achieve however it’s actually very closely connected to your after-sales support.

3. Voice biometrics
Voice biometrics is a speaker recognition that identifies the person who is speaking by analysing its voice for hundreds of unique characteristics and then compares them to the voiceprint on file.
The automatic voice authentication can save you up to 80% of time and money.
Recognizing the speaker can simplify the task of translating speech in systems or it can be used to authenticate or verify the identity of a speaker as part of a security process.

4. Voice biometrics Benefits
•Save time (49% of users say authentication is time-consuming);
•Save money (67% of mobile users reset passwords at least once a month);
•Save Frustration (85% of users are frustrated with existing authentication);
•Get better Knowledge-based security with voiceprint.

5. Voice biometrics Solutions
•Text-to-speech (voice engine delivering intelligent customer interactions and self- service);
•Voice-to-text services (enhancing carriers’ missed-call and voicemail offerings);
•Digital persona (intelligent multichannel virtual assistant);
•Mobile deliver (self-service platforms for your customers to transact, navigate, ask questions, and get exactly what you need).

6. Thank you 