POINT 4.0

1. My name is Lucy
Chambers
I have problems

2. techtohuman.com

3. ‘Translation’ between those with specific
(often technical) skills
and those with other types of knowledge
and context to get stuff done
When different ‘languages’ are spoken

4. 3 TYPES OF
PROBLEM

5. PROBLEM 1:
THE ‘LANGUAGE’
PROBLEM

6. OPEN
STANDARD
TOOL
DESIGN

7. Source: http://www.gablepr.com/ -
reproduced under fair use.

8. “You’ve got to help me: I
keep telling everyone we
need an API, because
everyone is talking about
them, but I have no idea
what one is…”

9. PROBLEM 2:
THE META VARIETY

11. Dashboard logo
credits: Buzzyrobot
from: The NounProject

12. PROBLEM 3:
CATEGORISING THE
BEAST

13. KNOWN UNKNOWN
GENERIC UNIQUE
WICKEDTAME

14. WICKED
“[A wicked problem] is a social problem in which the various
stakeholders can barely agree on what the definition of the
problem should be, let alone on what the solution is.”
1. incomplete or contradictory knowledge,
2. the number of people and opinions involved,
3. the large economic burden,
4. and the interconnected nature of these
problems with other problems
Sources: http://www.theguardian.com/social-enterprise-network/2012/jun/08/wicked-problems
https://www.wickedproblems.com/1_wicked_problems.php

15. WICKED EXAMPLES
● Tackling climate change
● Recovering from the financial crisis
● Solving political instability

16. WICKED
(ATTEMPTED)
SOLUTIONS
● Are not right or wrong
● Are likely to change the very nature of the
problem (one-shot)

17. KNOWN UNKNOWN
GENERIC UNIQUE
WICKEDTAME
“CRUNCHY”

18. “CRUNCHY”
=
I can imagine at least one problem* of a
person who is affected in some way by this
problem.
*(headache)

20. MY JOB IS TO FIND “CRUNCHY” PROBLEMS.
SOLUTIONS COME MUCH LATER...

21. PROBLEM 1:
THE ‘LANGUAGE’
PROBLEM
When different ‘languages’ are spoken

22. OPEN
STANDARD
TOOL

23. “I keep telling everyone
we need an API, because
everyone is talking about
them, but I have no idea
what one is…”

24. My name is Lucy
Chambers
I have problems
And I’m pleased to announce…

25. Reading
http://chrisriedy.me/2013/05/29/climate-change-is-a-super-
wicked-problem/
https://www.gov.uk/designprinciples