1. Pops Rampersad B.COM, MBA
91 Treasure Beach Road, Treasure Beach, Durban 4001
 W: (031) 327 1112  H: 031 461 3961 Cell: 082 564 4619 E-mail: rkrampersad@telkomsa.net
Leads & direct SME Sales Team in creating, implementing and operationalising the ICT sales strategy in
order to establish & maintain the Company as a trusted partner of the Customer.
Results-driven, customer-focussed strategist with exceptional networking, organisational and
interpersonal skills.
Able to lead and function effectively in cross functional teams.
KEY SKILLS and COMPETENCIES
Management
 Interpersonal skills;able to build effective working relationships.
 Communication,organisation,sales negotiation and problem solving skills.
 Analytical, conceptualisation,financial,planning,time managementskills.
 Managing conflict and implementing change managementstrategies.
 Set clear objectives & measures
Business Insight
 Knowledge,perpective and awareness ofglobal socio-economic & political issues impacting on South Africa
 Experience in data analytics,including reporting,presentations and converting large data quantities into
strategic insights
 Meticulous attention to detail and ability to maintain energywhilstworking with very detailed data
Sales
 Comprehensive knowledge ofSME Customer base
 Set sales targets and identify growth opportunities for DirectSales,Internal Sales Agents and alternative
channels
 Managing Sales performance of Channel Partners to ensure strategic fitwith companystrategy
 Design and implementSales Incentives plan to supportthe business strategy
 Conceptualise,design and obtain information to assistManagement,Business Consultants and Internal
Sales Agents to perform their function effectively and efficiently.
 SME Campaign implementation & Lead Generation
Team Development
 Blend people into teams when needed
 Create strong morale and spiritin the team
 Share wins and successes
 Foster open dialogue
 Define success in terms ofthe whole team whilstleaving room for individual contributions
 Create a feeling of belonging in the team
Customer Care
 Dedicated to meeting the expectations and requirements ofinternal and external groups.
 Acts with customers in mind
 Establishes and maintains effective relationships with Customers bypersonallyaddressing Customer queries
& escalations
 Use Customer Experience initiatives to improve Net Promoter Score and build Customer loyalty
 Plan and co-ordinate service delivery to ensure Customers expectations are met
Planning
 Accurately scopes outlength and difficulty of tasks and projects
 Set team & individual objectives and goals

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 Develop schedules and task/people assignments
 Anticipate and adjustfor unplanned changes
Financial
 Set & monitor budgets
 Authorise & control expenditure
Strategic Agility
 Able to anticipate future consequences and trends accurately
 Able to develop realistic visions ofpossibilities
 Networking
Commercial
 Plan, develop and implementseamless business processes to a) expedite service delivery and b) ensure
revenue optimisation
 Contract and SLA Management
Negotiating
 Skill negotiator in difficultsituations
 Win concessions withoutdamaging relationships
 Able to be direct and forceful as well as diplomatic
 Can settle differences and achieve win-win results
CAREER SUMMARY
08/2014 – present
National Manager: Internal Sales (Medium
Business)
10/2011 – 07/2014
Regional Manager:Internal Sales (Medium
Business)
08/2000-10/2011 Sales & Operations SupportManager
Telkom SA02/1999-07/2000 Acting Senior Manager: Business Support
02/1995-01/1999 Operations Manager – Sales And Administration
01/1994-12/1994 CostAccountant
Conlog, Management Accounts
Division
06/1990-12/1993
Commercial Officer:Sales
AssistantCommercial Officer:Marketing
Unilever SA (Lever Brothers Pty
Ltd)
10/1987-05/1990
AssistantDistribution Accountant:Special
Projects,Supply Chain
04/1985-09/1987
Engineering Accounts Control Clerk
Work Accounts Clerk
Engineering Accounts Section Head
MAJOR ACHIEVEMENTS
 Part of the Team which was responsible for one of the biggestinfrastructure rollout,post1994 of
telecommunications services to underserviced and un-serviced areas including public facilities such as
schools,libraries,clinics,hospitals & police stations.This resulted in millions ofour citizens getting access to
telecommunications services for the 1st
time ever.
 Planned and implemented a Sales Organisational structure atTelkom.
 Successfullyimplemented the Distribution EfficiencyIncentive (DEI) projectat Lever Brothers to reduce
outbound distribution costs.
 Nominated in 1996 for the Individual DevelopmentProgramme for high achievers thus allowing me to attend
the WITS Business School’s Executive DevelopmentProgramme which included international visits to Miami
& Sao Paulo
 Provided bursaries to disadvantage students as partof the Merewent Ex Students Societies programme of
action to empower our people.

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 Commissioning ofthe Merewent Advice Centre which provides free advice to the community.
EDUCATION & QUALIFICATIONS
Degree
2004 Master of Business Administration (MBA) Edinburgh Business School
1988 Bachelor of Commerce (B.COM) [Accounting, Economics] UNISA
Post Graduate Diploma
1998 Telecommunications & Information Policy UNISA
Management Development
1999 Executive DevelopmentProgramme Wits Business School
Short Courses
Attended numerous business courses.A detailed listavailable on request.
Matric
1981 National Senior Certificate (grade 12) PR Pather Secondary
REFERENCE
W. Kirstein Senior Manager: Sales Support & Operations 081-318 9275
P. Marais Telkom Executive: Medium Business Sales 081-443 3343
Ela Gandhi Retired Member of Parliament 082-781 6843
PERSONAL DETAILS
Full name Rajendra Kumar (Pops) Rampersad
ID number 631116 5126 082
Languages English
Interests Community Work
 PastTrustee of the Engen Merebank CommunityTrust
 PastTrustee of the Mondi/Shanduka Trust
 PastDeputy Chairperson:Krishna Rabilal Foundation (NGOengaged in Youth Developmentactivities and
programmes)
 PastTreasurer:Merewent Ex Students Society
 PastTreasurer: Merewent Residence Association
 PastDeputy Chairperson ofGrosvenor Girls High School
 PastProgramme Director:MerewentCommunityFair
Further details and certificates available on request