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Porsha’sResume
Porsha M. Graves
512 Carol Leigh Drive
Gibsonville, NC 27249
(336) 437-4362
Pmgraves90@gmail.com
Profile  Dedicated individual with a strong work ethic seeking to establish a successful
business career with exceptional organization and leadership skills
 Skillful at communicating effectively with customers, vendors,and staff
 Able to motivate others to perform to their maximum potential
 Highly adaptable and enjoys challenges and friendly competition
Education The University of North Carolina at Greensboro
The Bryan School of Business and Economics
Bachelor of Science in Business Administration, August 2012
Concentration: Management GPA: 3.3
Certifications Series 6 License- March 2013 Loma 281- May 2015
Experience Special Event Staff/Admin, City of Burlington, Burlington, NC June 2009-Present
 Assist in coordinating community events; communicate with public, validate vendors, and organize
logistics
 Manage effective work teams of 5-15 individuals that has accomplished successful community events
with over 5,000 citizens in attendance
 Independently supervises tasks of a community recreation center
 Conducts administrative duties, not limited to: answering phonecalls, assisting with supervisor
schedule, making copies, sending emails and engaging with clients
New Business Associate, Lincoln Financial Group, Greensboro, NC June 2014-January 2016
 Contributed to thesuccess of underwriting and new business by partnering with coworkers to create and
maintain high performance. Candidate for underwriting training.
 Accurately administered new life insurance applications from receipt of new application to eventually
final status by proactively learning new information- Maintained a 98% pass and risk rate with an
overall 102% productivity score
 Demonstrated dependability, flexibility and sound judgment by adhering to schedules and taking
ownership for my actions
 Learned to adjust and adapt to a different environment while understanding my goals
 Distributed work items to underwriters through a separate work function than my normal job duties,
while maintaining two individual workloads
 Assisted with the training and development of new hires and other team members needing assistance
CustomerService Representative, Lincoln Financial Group, Greensboro, NC Dec. 2012-June 2014
 Awarded for conserving themost participants and excelling in new ideas to benefit thecompany
 Researched material from numerous internal sources to ensure thequality of each call in a timely
manner
 Handled additional duties designated by manger while maintaining high call volumes and quality scores
 Maintained confidential material that includes, but not limited to: social security numbers, bank
information, lunch code, internal company information
 Accepted new role with the Internet team and Large Market team that added additional responsibility to
work load and allowed me to explore new enterprises
 Assisted with the training and development of new hires. Involved in thehiring process and determining
candidates skills

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Porsha’sResume
After-School Instructor, Childcare Network, Greensboro, NC Nov. 2010-Dec. 2012
 Contributed to center becoming and maintaining a 5 star rating
 Maintained a positiveenvironment for 15-25 children and ensured safe environment with organized
indoor and outdoor activities
 Consistently worked at least 20 hours a week during academic year
 Assisted Directors with scheduling, presenting parents with information and touring them around
campus, excel and word documents and sending minutes from meetings to thestatecoordinators
Leadership Assistant Basketball Coach, TheBurlington School, Burlington Oct. 2013-Present
 Participates in practices and games by being actively involved with players and coaches(not one to just
tell them what to do, but will actually demonstrate for them)
 Developing new practice routines and game plays in order to better accommodate the skill levels of the
players
 Instilling in thegirls more than just basketball, but in life in general and how to behave as young ladies
 Utilizes excel spreadsheet to maintain all statistics, develop formulas to optimizeresults desired
Coach, Girls Basketball, Hugh M. Cummings High School, NC Oct.2011-March. 2013
 Developed new practice routines pertaining to cardio and skills
 Participated regularly in practices and games by being actively involved with theplayers and other
coaches
 Accounted for all statistics during thegames
Member, Bryan Leadership Academy, UNCG September 2011- April 2012
 Developed leadership and communication skills to utilize in future endeavors
Team Volleyball Captain, Johnson C. Smith University August 2008-May 2009
 Demonstrated proper techniques and positive communication between teammates and coaches
 Only freshman captain throughout all sports, attended captain meetings and relayed information back to
coaches and teammates
Activities Volunteer, Black Child Development institute
 Assisted school age children with homework, activities, reading to them and being an all-around positive
role model
Skills  Proficient Microsoft Office Suite 2013: Word, Excel, Access, and PowerPoint
 Competent in utilizing the internet and social media for marketing purposes
 Proficient in analyzing statistical data, including averaging and delivering it to others
 Ability to communicate efficiently to large groups
 Capable of grasping new ideas and concepts quickly
 Ability to socialize and maintain conversation with diverse individuals effectively