Customer benefits and new opportunities for logistics services, Achim Glass, Head of Global Automotive Vertical 2018 Serbian Logistics Association Conference Belgrade, November 6th 2018

1. Industry 4.0 at Kuehne + Nagel
Customer benefits and new opportunities for logistics services
Achim Glass
Head of Global Automotive Vertical
2018 Serbian Logistics Association Conference
Belgrade, November 6th 2018

2. 2018 Conference of the Serbian Logistics Association
Industry 4.0 at Kuehne + Nagel
Customer benefits and new opportunities for logistics services
1. Industrialisation history
2. Industry 4.0 impacts on logistics and foreign trade
3. Kuehne + Nagel and Industry 4.0
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

3. 2018 Conference of the Serbian Logistics Association
Industry 4.0 at Kuehne + Nagel
Customer benefits and new opportunities for logistics services
1. Industrialisation history
2. Industry 4.0 impacts on logistics and foreign trade
3. Kuehne + Nagel and Industry 4.0
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

4. Industrialization history
First
Revolution
n
Mechanization
Century XVIII
Second
Revolution
Mass
production
Century XIX
Third
Revolution
Informatization
Century XX
Fourth
Revolution
VirtualWorld
Century XXI
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

5. First Revolution
Century XVIII
1760 to 1860
Industries
foundation
Coal as fuel
Migration to the
cities
Forein Trade
Expansion
Steam
machines
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

6. Second
Revolution
Century XIX
1850 to 1900
Mass
production
Oil as fuel
Expansion to
Europe,
America and
Asia
1890
Kuehne + Nagel
Germany
Electricity
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

7. Third Revolution
Century XX
From 1900 on
Computers and
internet
Digitalization /
Virtual world
Big wars
Global
interaction on
real time
Machine
automatization
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

8. Fourth industrial revolution (4.0)
or behavioral revolution?
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

9. Currently Consumers expect to receive information and
make decisions at any time, anywhere.
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

10. This brings us some challenges…
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

11. … because the future is now!
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

12. How are we being impacted?
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

13.  Digital ecosystem in theValue Chain (Blockchain)
 Artificial intelligence and process robotization
 Suppliers, partners and customers
 Productivity increase vs flexibility
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

14. 2018 Conference of the Serbian Logistics Association
Industry 4.0 at Kuehne + Nagel
Customer benefits and new opportunities for logistics services
1. Industrialisation history
2. Industry 4.0 impacts on logistics and foreign trade
3. Kuehne + Nagel and Industry 4.0
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

15. What will change in logistics and foreign trade?
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

16.  Instantaneous information
 Change in the B2B / B2C model
 Collaborative chains
 Automated process management
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

17. .
What are the possibilities that Industry 4.0 brings us?
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

18.  Innovation as center of productive process
 Personal development
 New business model (collaborative)
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

19. 2018 Conference of the Serbian Logistics Association
Industry 4.0 at Kuehne + Nagel
Customer benefits and new opportunities for logistics services
1. Industrialisation history
2. Industry 4.0 impacts on logistics and foreign trade
3. Kuehne + Nagel and Industry 4.0
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

20. What are Kuehne + Nagel’s contributions to Industry 4.0?
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

21. Kuehne + Nagel’s contributions to Industry 4.0
Data
Availability
Ease of doing
business with
Customer
Centricity
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

22. Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel
Digital topics that will transform the logistics industryMAJORIMPACTAREAS
PLANNING
OPERATIONS
COMMERCIAL
SUPPORT
FUNCTIONS
Online sales
channel
Big Data
Internet Of
Things
Artificial
Intelligence
Robotics &
Automation
BlockchainCloud logistics
Substantial impact
Significant impact
Augmented
Reality
API
Tracking Network
optimization
E-service
centers
Vessel
machinery
monitoring
Online booking Security
assurance for
customer data
and automatic
operations
Automated
navigation
Picking and
packing
E-bill of lading
Quoting Lead generation Dynamic
capacity
reallocation
Reefer
conditions
monitoring
Online cargo
management Automated port
calls
Last mile
delivery
Payment
automation
Documenting Demand
forecasting
Predictive
maintenance
Customer
personalization
Process
optimization
Cargo
insurance
Support functions include
business development,
finance, pricing, etc

23.  A unique business intelligence platform to discover the world of
Blue Anchor Network
 A space to explore, plan and make the best decisions for
individual container shipping needs
 An Extension of Kuehne + Nagel’s outstanding quote, book and
track capabilities.
… vessel live tracking – dynamic reliability index – emission rating …
Industry 4.0 at Kuehne + Nagel (Sgi GV-A) | 7th Annual Serbian Logistics Conference | © Kuehne + Nagel

25. Thank
you Kuehne + Nagel
ManagementAG
Dorfstrasse 50
CH- 8834 Schindellegi
Telephone +41 79 543 3133
www.kuehne-nagel.com
Achim Glass (Sgi GV-A)
Head of GlobalAutomotiveVertical
achim.glass@kuehne-nagel.com