Presented at the Enterprise Digital Summit 2016 in Paris. Sharing the Postshift model for digital transformation and communicating change. Focus on agile distributed transformation as a method for gaining maximum buy in and allowing a small change team to influence very large organisations.

1. Enterprise Digital Summit | How to build a
new operating system for your organisation
June 2016
POST*SHIFT@CerysHearsey/@Postshift

2. Our core team has pioneered the use of
social technology inside large firms since
2002, and we now work with corporate
clients to assist in developing new forms
of organisational structure and practice
to help create agile, responsive and
adaptable 21st Century firms.
introductions…

3. whilst our technology and
business environment has
evolved exponentially, our
management thinking has
stood still for 100 years…

4. management practice is based on very old assumptions

5. in a world of connected things, current system is failing
Connected

6. building a connected world needs a connected company
Dynamic Earth

7. combinatorial innovation cannot happen in silos
Dyeing various types of leather

8. Since there is no single target
model, no single big picture
how can we proceed?

9. creating a system for change

10. attributes of a new operating system
Rubber Ducks

11. Structure
• Decentralised
• Resilient
• Adaptive & Emergent
• Networked
• Service-oriented
Culture
• Open
• Customer-centric
• Innovative
• Experience-led
• Passion & purpose
Practice
• Agile & Iterative
• Data-driven
• Collaborative
• Task-focused
• Podular
Structure, Culture, Practice

12. an org system that is sentient, evolutionary, alive

13. but how?

14. key components of the system for change
‣ Why
‣ What value add?
‣ What is the target?
‣ How to change?
‣ Measure the impact
‣ Learn and share lessons
A Little Luck...

15. digital transformation leads to new organisational attributes
Do you remember...the future?

16. Uncovering the ‘why’
Explore the need states
Identify the target capability

17. 17
translate target capabilities into distributed change actions

18. Identify distributed change actions
Employees implement & feedback
Track the data

19. data & human surveys
Matrix-40

20. 20
Use key data sets to track progress
Use human sensor network

21. success stories, failures, case studies, readings
iVincent

22. An overall system for change
Stories - success, failure, progress
Network of change agents

23. Post*Shift Model for Transformation

24. }3. WHAT ARE WE CHANGING?
WHAT IS THE GOAL?
MEASURE PROGRESS
2. WHAT FOR? PURPOSE/VALUE-ADD
4. HOW IS THE TRANSFORMATION
DONE?
1. WHY CHANGE?
WHAT CREATES THE URGENCY?
a simple communications model

25. 25
how to make the transition?

26. how to make the transition?

27. beyond one-size-fits-all: multi-dimensional structures

28. 28
What are the steps of a transition?
Phase 1Phase 0 Phase 2 Phase 3
SELECTING THE
SLICE
ANALYSING
STATUS QUO
X-RAY FOR
PIVOT POINTS
INTRO NEW
STRUCTURES
Focus on structure
DOCUMENT
CUSTOMER
FLOWS
ANALYSING
CUSTOMER
VALUE
FIND KEY
CUSTOMER
INTERACTIONS
INJECT
CUSTOMER
VALUE DATA
Focus on customer

29. 29
what role can your
ESN play?

30. how can we use ESNs to kick start the journey
SOCIAL
TECHNOLOGY
‣Social Business strategy
‣E2.0 / SocBiz platforms
‣Use cases / process surrounds
‣Adoption & awareness
ORG
DESIGN
‣Agile / podular teams
‣Networks and communities
‣Open / data-driven working
‣Customer / market pull
SOCIAL
TECHNOLOGY
FUTURE
OF WORK
‣New roles and tasking
‣Network-centric leadership
‣Business model innovation
‣New business structures
ORG
DESIGN
SOCIAL
TECHNOLOGY

31. always be capturing ideas, need states, problems
Golf

32. how to measure and display progress
JPL Mission Control

33. distribute change actions across all the levels of the org

34. connectivity is a 21st century organisations super power
Happy 4th July 2013

35. AUTHORS
Cerys Hearsey
CONTACT US
info@postshift.com
FIND US
Our blog: www.postshift.com/blog
SlideShare: http://www.slideshare.net/Postshift
Twitter: @Postshift
POST*SHIFT