OSF Saint Francis is the fourth largest medical center in Illinois. In this insightful presentation summary, OSF's Lisa Fuller, Director of Six Sigma, and Phillip Baer, Master Black Belt, reveal how their organization has successfully implemented change management throughout the healthcare system. View the full recording to learn how the hospital has made dramatic performance improvements in patient care, medication safety, infection reduction and capacity management by: -Leveraging complementary methodologies, including Lean, DMAIC, and "Rapid Improvement" -Creating a culture of continuous improvement across stakeholder groups -Determining performance improvement priorities -Reducing cycle time to improve patient outcomes -Tracking projects and benefits realization in PowerSteering Software

1. Performance Improvement
at OSF HealthCare
Presenters:
 Lisa Fuller, Director of Six Sigma
 Phillip Baer, Master Black Belt
Welcome!
Thank you for joining us.

2. Process Improvement Customers

3. Performance Improvement
Overview

4. Who Are We
 Flagship hospital of OSF Healthcare System
– 7 Acute care hospitals
• 2 pending
– 1 Long term care facility
– OSF Medical Group
 616 bed teaching hospital affiliated with University of Illinois College
of Medicine
 Average daily census = 481
 Several off campus outpatient sites
 More than 5,900 employees
 750 physicians on staff and 190 adjunct staff
SFMC 6 Sigma/PI Department

5. Methodologies (a.k.a. “PI toolbox”)
Visibility
Resistance = Change Management Balance
Investment
= Portfolio Management
Waste = Lean
Multiple project
with related goals
Coordination
Common Benefit
= Program Management
Variation = 6 Sigma
Long Project = Rapid Improvement Model Time
Duration Schedule
Budget
Resources
= Project Management
Subpar
experiences =Patient Family Centered
Care
SFMC 6 Sigma/PI Department

6. 3 Threads
 Finding better ways to meet each patient’s needs -- every
patient, every time
 Making the work experience for every staff person
meaningful & rewarding
 Increasing each staff person’s ability to improve his/her
own work & contribute to betterment of system
SFMC 6 Sigma/PI Department

7. PowerSteering
Supporting SFMC PI

8. Project & Portfolio
Management Solution
 POWERSTEERING is our chosen PM Tool
– Coordinates our Project Management
– Centralized Repository for project tools and documentation that is
accessible via the internet
– One stop shopping
– Collaboration
– Reporting functions
• Financial
• Active Project Overview
– PMI made easy
– Facilitates Project Replication across system
– Customer Support
SFMC 6 Sigma/PI Department

9. Dashboard Visual Portal
Great Visual Tools to
include in monthly
report
SFMC 6 Sigma/PI Department

10. Project Dashboard
SFMC 6 Sigma/PI Department

11. Project Details
SFMC 6 Sigma/PI Department

12. Conclusions
 6 Sigma/PI works for Healthcare
 Proven Bottom Line Impact for Hospitals (29 million)
 Improved Processes through Customer Involvement
 Results Long Lasting
 Detailed Documentation allows for control
 Problems Solved by Data
 Standard data repository, PM solutions to timelines, and
reporting functions that have replaced
manual, spreadsheet-based processes, PowerSteering.
SFMC 6 Sigma/PI Department

13. Want more?
Performance Improvement at OSF
Healthcare
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PowerSteering Software
www.powersteeringsoftware.com
1-866-390-9088