Conflict management is a huge topic; but was made easy by my LinkedIn and Facebook friends who provided excellent inputs. And also by the volunteers from #Stempeutics where I conducted the workshop. Thank you friends.

1. Prabodh Sirur
Picture credit - bconsult.co.za

2. Difference in point of view
Trespassing others’ territory
(knowingly or unknowingly)
Both believe they are right
Different belief systems
Surprisingly, both have a
common higher purpose
2
What is a
Conflict?

3. Conflict within
Conflict with peer
Conflict with senior
Conflict with junior
Conflict within team
Team conflict with other team
Conflict with external entities
3
Types of
workplace
conflicts

4. Personality clashes
Unrealistic expectations
Violation of Values
Unresolved workplace issues
Increase in workload
4
Causes of
conflict

5. Health issues
Decrease in productivity
Employee turnover
Absenteeism
Spoilt work culture
Low morale
Business loss
5
Impact of
conflicts

6. 25% of Management time is
spent on conflict resolution
85% leave jobs because of
perceived conflicts
Cost of conflict in US - 2.8
hours per week per person,
USD 359 Bn
6
Impact of
conflicts

7. Process gaps identified/
resolved
New processes created for
better work environment
7
Something
good about
conflicts

8. Do nothing
Exercise power and resolve
Negotiate/ Get assistant to
negotiate
Appoint a decision maker
8
Ways to resolve
conflicts

9. 9
Thomas &
Kilmann
Model

10. Hone do jo bhi hota hai
Main hara, tu jeeta; khush?
Na tera na mera, 50-50
Mere se panga mat lena
Sathi haat badhana .. milke
bojh uthana
10
Conflict
resolution
strategies
(Bollywood
style)

11. Competing vs Avoiding
Competing vs Competing
Competing vs Collaborating
Collaborative vs Competing
11
Case studies
- team
exercise

12. 12
Importance
of effective
saying

13. I’m OK, You’re OK
I’m OK, You’re not OK
I’m not OK, You’re OK
I’m not OK, You’re not OK
13
Thomas
Harris’ life
positions

14. Effective conflict management
- Create Dos and Don’ts
Create strategy/ action plan for
breaking silos
Create workbook for building
conflict management skills
14
Team
Exercise

15. 15
Inputs from
LinkedIn and
FaceBook
friends

16. Conflicts - integral part of
organisations
Major cause - Vested interests
Triggers - Internal caste
systems/ silos
Some seniors love to nurture
conflicts
Original conflict - Adam & Eve
16
Some realities/
perspectives

17. Separate problem from
people
“Process kya bolta hai?”
Use What, Why, When, How,
Where and Who to get facts
Understand why the other
person has a different view
17
Some left brain
tips

18. Speak for purpose
Use ONLY Positive Words
Things worsen when feelings
are hurt
Act as partner, not an enemy
Use Lewin’s Model - managing
resistance
18
Some right
brain tips

19. Practice deep listening
Work on "Trust" factor
Sort out own internal conflict
What’s your dominant conflict
management style
Build your mental & spiritual
health
19
Tips for
building
‘conflict
management
muscle’

20. A ‘must have’ competency
Resolving conflict is a duty of
every professional
Treat conflicts as
opportunities
20
Some tips
useful for
career growth