Assist Conference 2017 slides

1. Welcome

2. What’s in the Assistant Tool Kit
Nicky Christmas
Editor, Practically Perfect PA

3. SOFT SKILLS Develop and build confidence
Heather Dallas
Founder, Dallas Development

4. Dallas Development Ltd 4
Welcome to Introduction to NLP
Heather Dallas
for the Assist Conferfence

5. 5
Outline
• Define NLP
• Applications
• Common denominators of
excellent communicators
• Values & beliefs
• Difficult people
• Goal setting
Dallas Development Ltd

6. Dallas Development Ltd 6
Definition
Neuro - brain
Linguistic – language, internal,
body
Programming – values, beliefs,
how we process information

7. Dallas Development Ltd 7
Define NLP
 The Study of Human Behaviour
• Modelling Excellence
“what’s the difference that makes the
difference?”

8. Applications
• Benchmarking
• Career Coaching
• Dichotomies
• Goal Setting
• Stress
• Exploring Beliefs
• Health
• Confidence
• Conflict
• Sports
8 © Dallas
Development

9. © Dallas Development
Excellent Communication
• Authentic
• Clarity
• Approachable
• Rapport
• Diplomatic
• Enthusiastic
• Positive
• Listening
• Body Language
Emotional Intelligence:
• Motivation
• Influence
• Decisiveness
• Adaptability
• Empathy
• Stress Resilience
• Organisation
• Self-Awareness
9

10. Communication Programmes
• Chunk up / down
• Move towards / away
from
• Preference / elimination
• Visual, auditory,
kinesthetic, olfactory &
gustatory
• Internal / external
feedback
• Sort by self / others
• Disassociate / associate
10 © Dallas Development

11. Dallas Development Ltd 11
What do difficult people want?
Positive intentions:
Better service
Pain to go away
Acknowledged
Rational
Control
Negative behaviours:
Complaining
Angry
Emotional
Irrational
Stressed

12. Dallas Development Ltd 12
3 Perceptual Positions
1. Their position
2. Yours
3. Objective

13. Well Formed Goals
+
V
A
K
S/M
E C BP+
£  
Dallas Development Ltd 13

14. Dallas Development Ltd 14
To sum-up
 Model excellence
 It’s all about our
neurology
 Behind every negative
behaviour, lies a positive
driver
 Rapport is the central
pillar in communication
 Take control of your
goals

15. How to become LinkedIn-fluential
Mark Williams
Mr LinkedIn, ETN LinkedIn Training

16. SOFT SKILLS The Proactive Assistant
Panel Session
Nicky Christmas, Editor of Practically Perfect PA
Simone White, Blackrock
TBC

17. Refreshments

18. Sub Plenary – Soft Skills
Discretion - Panel Session
Merryl Futerman, PA Access All Areas
Cressida Ford, Cardiff Universty
Vicky Silverthorn, Professional Organiser for You Need a Vicky
Polly Hadden, Founder of You Need a PA
Donna Lindsay, PA Scottish Government

19. Soft Skills Developing the entrepreneurial
mindset
Rebecca Jones
INSERT COMPANY

20. DEVELOPINGANENTERPRISE
MIND-SET
@redshoebizwoman

22. @redshoebizwoman

25. Awareness
Action
Focus
Enterprise
mind-set
Customers
Market
Place
Desire to
grow
Wish to
improve
Increase
profits
Income
streams

26. Staff need to be stretchy in their
mindset #EnterpriseMindset

27. @redshoebizwoman
MIND-SET

30. Are you
proud of
what you
do?
@redshoebizwoman

31. FIRM FOUNDATIONS
Knowledgeand
information
Trust
Customerneed
Communication
Support
Enterprising solutions
Engaged staff
@redshoebizwoman

33. @redshoebizwoman

39. Enterprising staff provide
solutions for successful
organisations

40. ENTERPRISE
WITHIN
SYSTEM™
Review &
inform
1
Consider
need
2
Review
resources
3Enable
activities
4
Support
activities
5
@redshoebizwoman

41. @redshoebizwoman

42. THANK YOU
WWW.REBECCAJONES.BIZ
@redshoebizwoman

43. Workshop 3
Career Development Panel Session
Sarah Savage
Head of Career Moves

44. Workshop 5
Creating Creative Events
William Thomson
Event Consultant, Gallus Events

45. HOW TO MAKE EVENTS MORE
CREATIVE AND INNOVATIVE
AND HOW TO ENSURE THAT
INNOVATION STICKS
WWW.GALLUSEVENTS.CO.UK

46. A LITTLE BIT ABOUT
CREATIVITY /
INNOVATION /
CHANGE
OR SIMPLY DOING

47. A DIVERSE ORGANISATION.
OTHERS INVOLVED IN YOUR
CREATIVE PROCESS.
TO RECOGNISE THE VALUABLE
IDEAS AMONG THE NOVEL
ONES…….AND THEN FIND WAYS
FOR CREATIVITY TO BLOSSOM YOU NEED

48. PREPARATION
INCUBATION
INSIGHT
EVALUATION
ELABORATION
THE FIVE STAGES OF CREATIVITY

54. Photo by Nina Matthews Photography - Creative Commons Attribution License
http://www.flickr.com/photos/21560098@N06
Created with Haiku Deck

56. Photo by Nina Matthews Photography - Creative Commons Attribution License
http://www.flickr.com/photos/21560098@N06
Created with Haiku Deck

57. IDENTIFYING
BARRIERS TO
CHANGE
1. CREATIVITY COSTS TOO MUCH TIME OR
RESOURCE
2. LACK OF TIME TO BE CREATIVITY
3. NO ONE IN THE BUILDING VALUES
CREATIVITY
4. CLIENT OR STAKEHOLDERS DON'T WANT
TO TAKE ANY "RISK"
5. ATTENDEES, EXHIBITORS, SPEAKERS OR
SPONSORS DON'T SUPPORT CREATIVITY
6. I AM NOT CREATIVE!

58. PRIORITISE THESE
BARRIERSCREATIVITY COSTS TOO MUCH MONEY OR
RESOURCE.
LACK OF TIME TO BE CREATIVE.
NO ONE IN THE BUILDING VALUES CREATIVITY.
CLIENT OR STAKEHOLDERS NOT WANTING TO TAKE
ANY “RISK"
ATTENDEES, EXHIBITORS, SPEAKERS OR SPONSORS
DO NOT SUPPORT CREATIVITY.
I AM NOT CREATIVE.

59. GETTING CREATIVE

60. SOMETHING CREATIVE AT ONE
OF YOUR ORGANISATION’S
EVENTS

61. SOMETHING CREATIVE I’VE
SEEN AT ANOTHER EVENT

62. SOMETHING CREATIVE
FROM ANY OTHER
ENVIRONMENT

63. WHAT CREATIVE
EVENTS DO1. POWER ATTENDEES
2. CREATE GREAT CONTENT
3. UNLEASH THE POWER OF
SOCIAL MEDIA
4. ENGAGE THE SENSES
5. CREATE A NARRATIVE
6. THINK BIG
7. DISRUPT

73. “IF I GAVE PEOPLE
WHAT THEY
THOUGHT THEY
WANTED, THEY
WOULD HAVE
Henry Ford
BE CREATIVE.

74. WILLIAM THOMSON
@WILLIAMEVENTS
WWW.GALLUSEVENTS.
CO.UK
THANKS FOR LISTENING AND TAKING
PART

75. Confidence at Work
Jenny Garrett
INSERT COMPANY

76. Jenny Garrett
Speaker, Author, Mentor, Blogger
Leadership Trainer
Women’s Coach of the Year 2014

78. Making it Happen – Your Way!

79. Bring It On Study
2700 UK Women
18 - 30
education, career, technology, social media,
relationships, role models and fame.

80. 33% - The Career Ladder is Out of Date

81. Let’s Ditch Labels

82. Not Childless, Child Free

83. 94% - Success Can Come at Any Age

84. 87% - Qualifications Are No Guarantee

87. VISUALISE ACHIEVING

88. KEEP YOUR PROMISES

89. DEVELOP EXQUISITE CONNECTIONS

90. 3 A’s

91. •Awareness of self
•Articulate your story
•Act confidently

92. 1. Awareness of Self
‘She who knows
others is wise, he is
knows herself is
enlightened’

93. •Feedback
•Journaling
•Psychometrics

94. 2. Articulate Your
Story
‘Every idea that you
hold passionately has
a background in your
personal experience’

95. ‘Every idea you hold passionately has a background in
your personal experience’
How have I become who I am?
1. Natural
2. Struggle
3. Finding a cause
4. Learning from experience
Authentic people create their own legends and become
authors of their lives in the sense of creating new
and improved versions of themselves

96. 3. Act Confidently
‘Confidence
comes after the
act’

97. • Risk Being You
• Play the Opposite
• Keep a record of positive feedback about
your competence and how you keep
yourself from accepting this feedback.

99. Believe You Can Fly
and You Will
Make it Happen!

100. Happenista Project - Online Coaching
http://www.happenistaproject.com/
Weekly videos and Challenges
Secret Online Group
Monthly Video calls
Weekly message
75% Discount £50 £15
Signed copies of Rocking Your Role book available £10
Signup for free audios www.jennygarrett.global
Get in touch for Leadership development and Coaching
info@jennygarrett.global
+44 (0)7946063120

101. Office Environment
Panel Session
Nicky Christmas, Founder Practically Perfect PA
Sara Brown, insert company
SimSarah Kerrigan, insert company

102. Closing Remarks
Nicky Christmas
Founder, Practically Perfect PA

103. Thank you