1. PRAKASH AAKULA
Email: aakulaprakash@gmail.com
Phone: +91-7840072748
Senior Service Engineer
CHANNEL MANAGEMENT SERVICE ACTIVITIES (BTL)
CUSTOMER SATISFACTION INDEX TRAINING PROGRAMS
WARRANTY ADJUDICATION OE DEALER FEEDBACK
CUSTOMER SERVICE PARTS AND LABOUR GROWTH
O B J E C TI VE
To work in a challenging environment, utilizing my skill and knowledge to the best of
my abilities and contribute positively to the growth of the organization effectively
O R G A N I ZA T I O N A L E X P E R I E N C E
 I had worked with Amararaja Batteries Limited, Delhi as a Senior Service
Engineer from July 2013 to August 2016.
 Currently I am working with Apollo Tyres Limited as Customer Service
Engineer at Hyderabad since September 2016.
R O L E S & R E S P O N S I B I L I T I E S
 Warranty Adjudication and ensuring Customer Satisfaction.
 Implementation of Service Programs & Campaigns.
 Training and Monitoring Franchisee, Field service staff, PL, OEM dealers &
their
Service staff and Distribution Centre personnel’s.
 Establish and monitor product performance.
 Maintenance and calibration of Testing Equipment of Franchise.
 Collection of Information on Competitor Activities and reporting to Head
Service.
 Managing service experience through call centre and taking post service follow-
up
 Business partners, Key customers and influencers development.
 Service Support to PL (Private Label), OEMs and After Market.

2.  OEM dealer visits & collection of dealer feedbacks.
 Efficient and effective complaint management, Demand Generation and new
customer conversion.
.
K E Y P E R F O R M A N C E I N D I C A T O R S
 Turnaround Time-1 (TAT-1): From call receipt time to reach the site & attend.
 Turnaround Time-2 (TAT-2): Complaint receipt date to the complaint closure
date.
(Recharge / Replacement / Reject / Replace in Pro-rata)
 Customer Satisfaction Index: User feedback collection and improvements.
 OE dealer visits and feedbacks for measuring CSI.
K E Y A C H I E V E M E N T S
 Reduced Warranty replacement percentile from 4.7 to 2.9 within a span of 3
years.
 Wrong fitments have been reduced by more than 50% by reaching more number
of retailers and educating them.
A C A D E M I C D E T A I L S
Examination Specialization
School/
College
Board/
University
Year Of
Passing
Percen
tage
B.Tech
Electrical And
Electronics
Engineering
Yogananda
Institute of
Technology and
Science
JNTU 2012 75.5
Intermediate M.P.C
Vikas Junior
College
Board of
Intermediate
Education
2008
92.2
SSC
-- Harinadha
Reddy School
SSC board 2006 73.5
T E C H N I C A L S K I L L S :
 Well versed with Windows XP, Windows 7, Windows 8 & introduction to Linux
(Ubuntu)
 Working on SAP modules – Service as an End User.
o Billing Process(From Order creation to Invoice Generation)
o STO

3. o Purchase Order Process
o Inventory Management
 Working on Tally.ERP9
PERSONAL PROFILE
Name : Prakash Aakula
Father’s name : Vasu
Date of Birth : 06-06-1990
Gender : Male
Marital Status : Single
Nationality : Indian
Address : 3-5-45/4, 1st
floor, Ramakoti, Eden Bagh, Hyderabad-
500001
DECLARATION
I hereby declare that the information furnished above is true to the best of my
knowledge.
Place: Hyderabad
Date:
SIGNATURE
(Prakash Aakula)