MINI

1. EMOTIONAL LABOUR
AND MENTAL HEALTH
PRASANNA
VENKATESAN.G
MBA
312422631035

2. WHAT IS MEANT BY EMOTIONAL
LABOUR ?
 Emotional Labour is the process of
managing feelings and expressions to fulfill
the emotional requirements of a job. More
specifically, workers are expected to
regulate their emotions during interactions
with customers, co-workers, clients and
managers.

3. TYPES OF EMOTIONAL LABOUR
There are Two types of Emotional Labour they are
 Surface acting
 Deep acting

4. MEANING OF SURFACE ACTING
 This involves managing or modifying the outward
expression of emotions without necessarily
changing how one feels internally. It refers to
putting on a display of emotions that are expected
or required by the job, even if they do not genuinely
align with one's true emotions.

5. MEANING OF DEEP ACTING
 This involves actively trying to modify one's inner
feelings to align with the required emotional
display. It requires individuals to genuinely feel
the emotions they are expected to express.
.

6. EXAMPLE OF EMOTIONAL LABOUR
 Customer service: Service employees are often expected to remain
calm, patient, and friendly, even when dealing with difficult or irate
customers.
 Hospitality industry: Hotel staff, restaurant servers, and front desk
personnel are often required to exude warmth, friendliness, and
attentiveness towards guests, regardless of their personal mood.
 Healthcare: Healthcare providers need to exhibit empathy,
compassion, and reassurance while interacting with patients, even
in challenging or distressing situations.
 Teaching: Educators often engage in emotional labor by managing
their emotions to create a positive and supportive classroom
environment, despite potential challenges they may face.

7. CONSEQUENCES OF EMOTIONAL
LABOUR
 Job dissatisfaction
 Loss of memory
 Depersonalization
 Job stress, hypertension
 Heart disease, emotional exhaustion, and burnout

8. CONCEPT OF EMOTIONAL LABOUR
 Emotional labour is a work-specific role. It
involves managing emotions during interactions
(e.g., organizational outsiders) to achieve
professional goals and conform to work role
requirements. Labour expectations are explicitly
stated in handbooks, training, financial goals.

9. COMPONENTS OF EMOTIONAL LABOUR
 frequency of appropriate emotional display
 Attentiveness to required display rules
 Variety of emotions to be displayed
 Emotional dissonance

10. “
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NO HUMAN BEING MASTER PIECE HAS BEEN
CREATED WITHOUT GREAT LABOUR
THANK YOU