1. PREM SHARMA
premkamalsharma@hotmail.co.uk
http://uk.linkedin.com/in/premsharma1974
Profile
Accomplished Senior Administrator, Customer Service Agent, Business Advisor, Managerial &
Personal Assistant Professional who has served within a diverse range of industry sectors in a
career now spanning 18 years. Having proudly built up a multifaceted and resourceful skillset of a
high calibre that my employers and I have been able to favourably utilise, this has given me the
confidence and resilience to undertake and overcome challenging tasks. I take pride in my
meticulous and exceptional ability to prioritise workloads, multi-task, work on my own initiative or as
part of a team to meet deadlines in a timely fashion. My natural ability to communicate and engage
with people on all levels has been crucial to my Team Leadership, Managerial and Personal
Assistant success. With a sharp eye for attention-to-detail, a passion for building new relations and
possessing a positive, tenacious, committed, adaptable and reliable set of traits - I would be an
asset to any organisation given my wealth of experience and expertise.
Key Roles & Core Skillset / Industry Sector Experience
 Senior Administrator / Customer Service Agent & Administrator / Contract & Procurement
Officer / Business Advisor / Business & Customer Development Management / Inbound &
Outbound Sales Team Leader & Manager / Leasing Manager / Project Management
Assistant / Production Assistant / Facilitator Manager / Call Manager / Recruitment
Consultant / Personal Assistant (PA) - Key Roles & Core Skillset
 Blue Chip Companies / Retail Distribution Centres / Pensions & Insurance / Central
Government / Telecommunications / Business Banking / Procurement / Card Payment
Services / Leasing & Underwriters / Public Sector / Charity Bodies & Organisations /
Radio, Film & Media / Recruitment / Medical & Healthcare - Industry Sector Experience
Employment History
The Foot Health Practice February 28th
2014 - March 30th
2015
Personal Assistant (PA) - (Private Chiropody & Podiatry Practice)
• General Accounts/Book Keeping;
• Marketing and Networking;
• Administration;
• Diary Management & Making/Rescheduling Appointments;
• Screening Phone Calls, Enquiries and Requests;
• Audit of Clinical Records using guidelines provided by Clinical Director adhering to the
Information Governance.
Job Seeking April 24th
2013 - February 27th
2014
Blue Square Marketing March 22nd
2013 - April 23rd
2013
Recruitment Consultant (Samsung Client ~ Tactical Campaign ~ Temporary Assignment)
• Using sales, business development, marketing techniques and networking skills to attract,
generate and secure business for BSM’s business client Samsung - for the launch of their
Spring 2013 Samsung Galaxy S4 Smartphone;
• Using BSM’s candidate database to source, headhunt, review, screen, contact, interview
and recruit suitable candidates for Samsung’s 2000 tactical ‘shop-in-shop’ retail roles for
allocation and placement in all regional EE stores around the UK;
1

2. • Briefing the candidate about the job description, duties, responsibilities, salary, bonuses
and benefits of the job in question and about the results of their telephone interviews;
• Meeting daily targets relating to the number of Samsung candidates placed, a value to be
billed to clients and business leads generated;
Job Seeking December 22nd
2013 - March 21st
2013
RNIB (Royal National Institute of Blind People) October 4th
2012 - December 21st
2012
Talk and Support Administrator / Call Manager / Facilitator - (Temporary Assignment)
• Senior Team Administrator / Support Helpline Advisor / Talk & Support Mailbox Manager;
• Tele-Befriending (TB) & Talking Books Club (TBC) Call Manager - (interviewing
expressions of interests, dialling, greeting, co-ordinating, connecting & managing daily
TB/TBC Conference Calls for RNIB Talk & Support member participants);
• Facilitator - (facilitating, monitoring & managing TB & TBC Conference Calls);
• Upkeep of TB & TBC Weekly Conference Call & Dial-up Spreadsheets (MS Excel);
• Team Meetings Administration - (MS Outlook Calendar Invites, Agenda & Minuting);
• Managing/Administrating Stationary Dept. & Travel/Lunch Expenses for RNIB Volunteers;
• Devising, Transcribing & Posting Talk & Support Newsletter Mailshots (England & Wales).
Between The Eyes - Film Production June 2010 - October 3rd
2012
Production Assistant - (Occasional Voluntary Work)
• Office Administration / Scheduling / working on location of film shoots;
Job Seeking March 2010 - June 2010
Chip & PIN Solutions - (4 Appointed Roles) August 2009 - March 2010
1. Customer Support
2. Sales Support
3. Sales/Business Development Manager Coordinator (Hybrid Role)
4. Leasing Manager & Customer Development Manager (Hybrid Role)
• Managing Online Credit & Leasing Application Submittals on Grenke Leasing Ltd Website
• (GFS.net) & upkeep of Leasing Applications Database File;
• Managing Internal & Outbound Sales Staff (Leasing Application Decisions);
• Upkeep of in-house Maximizer CRM SQL System / SLA Account Management / Stock
Control / Answering Technical Calls / Programming, Configuration, Testing, Provisioning,
Despatch & Delivery of C&PS Terminals;
• Keeping MD abreast with Net Acquisition Value figure updates / Coordinating Business
Development Managers / Customer Development Manager Duties;
• UK Indian Restaurants Account Manager (Masala Magazine Monthly Advert) / Chief
Exhibitor at ExCel London Docklands ‘The Franchise Show 2010’.
Abbey Clearing Centre June 2009 - August 2009
Customer Services Administrator - (Temporary Assignment)
• Responsible for processing both Abbey & Bank of England Cheques & Credits / Screen
based data input (Mail Merge Process) / Postal payments from Abbey customers &
maintenance of APACS (Association for Payment Clearing Services) / Service Level
Codes & ISO9000 requirements.
BancTec BPO Services (UK) May 2009 - June 2009
Intrum Justitia Senior Operator - (Temporary Assignment)
• Data Base Administrator and general office admin duties.
2

3. Job Seeking March 2009 - 17th
May 2009
Between The Eyes Metrodome Group March 2008 - March 2009
Acting (Freelancer)
• Featured Acting Role (credited as: Heavy) / PR & Scene Music Contribution / Featured as
Recording Artist (RICH BEGGAR) on Shifty Motion Picture Soundtrack (Track 5 -
‘Cataclysmic’) for 11th
BIFA 2008 Award & BAFTA 2010 Nominated UK Feature Film
‘SHIFTY’ - www.imdb.com & www.shiftyfilm.com
Job Seeking February 2008 - March 2008
Royal Bank of Scotland Group July 2007 - February 2008
Business Advisor
• Support to Business Development/Relationship/Portfolio Managers & Business Banking
Customers (UK, Europe & Overseas);
• General Back-Office duties i.e. Encashment, Bank Draft, CHAP’s & Foreign Payment
Authorisations & Processing / Balance Enquiries / Customer Complaints & Queries /
Ordering Cheque Book & Balance Statements / Refunding Service Charges / Cancelling &
Amending Standing Orders, Direct Debits / Overdraft & Loan Requests / Technical Failure
Checking / Screen Based Transfers / Currency & Intra Account Transfers / Treasury
Deposit Rate Enquiry’s & Stop Cheque Requests.
C.H.O.M Studios November 2006 - July 2007
Artist Development Assistant
HM Land Registry Head Office – (2 Appointed Roles) July 2001 - October 2006
1. National Telecoms Registration Officer
2. Contract Procurement Support Registration Officer
• National and Local Telecom support i.e. product, pricing and procurement advice to HMLR
end-users and upkeep of HMLR Head Office Mitel SX2000 PABX patch-panel hardware &
software systems;
• Processing Requisitions / Creating Purchase Orders / Managing Invoice Disputes and
Local Budget Accounts on BIS Oracle SQL System Software;
• Administrative Management and Contract Monitoring of HMLR Agency Fleet Vehicle, DX
Network Services Ltd & Royal Mail Service Level Agreements;
• Processing and Monitoring employee Visa GPC (Government Procurement Card)
applications and liaising with Accounts Payable & internal end-users;
• Personal contribution to HMLR Agency Business Plan and hitting KPI targets;
Computer Skills
Microsoft Windows; Microsoft Outlook; Microsoft Word; Excel; BIS Oracle SQL System Software
(Online Requisitions & AutoCreate); Lotus; Word Perfect 5.1/6; Microsoft Publisher 98; Capsil &
Marvin SQL System Software; Quicken Book-Keeping; Royal Bank of Scotland Group,
Abbey/Santander & Bank of Scotland Back Office Banking SQL Systems; Maximizer CRM SQL
System.
Education
1995 - 1996 Buckinghamshire College, High Wycombe, Buckinghamshire, Bucks
1994 - 1995 Kingston University, Kingston-upon-Thames, Surrey
1991 - 1993 Harlow College, Harlow, Essex
1986 - 1991 Stewards Comprehensive School, Harlow, Essex
Qualifications
1995 - 1996 BA Hons (non-graduate) - Leisure & Applied Music Management
3

4. 1994 - 1995 BSc Hons (non-graduate) - Sociology & Applied Social Psychology
1991 - 1993 B-TEC National Diploma Certificate in Business and Finance
1986 - 1991 8 GCSEs at grades B, C and D (including Maths and English)
Training & Development
2010 Bank of Scotland [BOS] - PCI DSS Complete Solutions (Sales Accreditation)
2007 - 2008 RBS Business Academy - Operational Processes (Dual Branded);
2007 RBS Business Academy - Foundation 7 Day Workshop Course;
2005 Plain English Campaign (Est.1979) Certificate;
2005 Microsoft Outlook 2000 Certificate;
2001 - 2005 Oracle Business Information System (BIS) Training Course;
2002 Fundamentals of Telecoms Certificate (Telecoms, Data & Mobile Coms & Billing)
2001 - 2002 Millennium Mitel Completion of SX2000 (PABX) Tracker Training Course.
Languages:
Punjabi (fluent) & Hindi (basic)
Interests / Extra Curricular Activities
Music (Songwriter / Recording Artist) > Film (Freelance Acting) > Radio (Guest Panellist for BBC
Asian Network Nihal Show) > Fitness (Yoga, Gym, Jogging, Swimming) > Travelling (holidays
abroad, attending concerts & festivals)
4