Presented by Toby Ward, Founder, Prescient Digital Media, the Examining the Top Intranets presentation features 7 leading intranets and digital workplaces from the 2019 intranet conference, the Digital Workplace & Intranet Global Forum. The 2020 conference is in NYC, Dec. 1-2 (www.IntranetGlobalForum.com)
6. 6
…
2001 2005 2011
Expanded client base
across North America
and Europe.
Growth
Expanded solutions for the
entire Digital Workplace.
Digital Workplace
Launched in Toronto.
Start
Full implementation services,
and SharePoint expertise.
Implementation
Focus on assessment, planning,
governance of intranets.
Intranets
18 years planning, designing intranets
Multiple awards including the prestigious
Webby & Golden Quill Awards.
Awards
2016
Expansion into the US
& Western Canada
New Office Locations
22. The “New” Mark
RECOGNIZE
ADVOCAT
E
Communications Program Media
spiritnow
• Feature articles
• The Big Picture
• Faces of
ConocoPhillips
Other
•Intranet
•Company News
•Video Programs
•Podcast Network
•This week at ConocoPhillips (Podcasts)
•Local and Global Town Halls
•SPIRIT Awards
•Social Media
23. ADVOCAT
E
New equipment saves even more $
Blue Yeti Podcast Microphone plugs
directly into laptop and records directly
to Adobe Audition
24. ADVOCAT
E
Podcasting grows
Low-cost, high-return
investment
Total equipment cost under
$5,000 for studio and mobile units
Mobile units provided to other
groups for about $850 each
Works well on digital
platform
Intranet, dotcom and social
media
Connects speaker with
a broad audience in an
authentic way
Gives voice to middle
managers, subject matter
experts and people with
personal stories to share
Less intimidating to subjects
than shooting video
29. Background
Management
Meeting
NEW
Workgrid
Starting in late 2013, Liberty Mutual began work on
what would become a digital assistant for the
enterprise.
In 2014 we iterated through prototypes of the tool and
evolved the digital assistant based on employee
feedback.
In early 2015 we did our official launch of the digital
assistant with Liberty Mutual managers first, followed
by the remaining 50,000 employees.
31. Workplace Chatbot
Answer common questions and
complete tasks
Integrates with 3rd party business
software and custom company
applications
Hybrid answers from Workgrid
Assistant and Humans in Real-Time
(Useful for Help Desk / Call Center call reduction)
32. Microapps
Persistent micro-apps that highlight
important information from your work,
employee systems, and more.
Changes and edits in the
apps sync back to the source
system.
Reduce the need for
employees to log into many
systems.
33. Unlike email, they expire (no need to
manage / delete them).
Ensure employee has seen the
notification before it archives.
Elevates company and team information
outside of email.
37. The red flags
BA’s digital workplace had been left unsupported for over five years
• No one ‘owned’ it
• No one cared about it
• The technology was out of date – in some cases by 15 years
90% of colleagues’ main device is a smartphone or tablet – not a computer
• But none of the digital workplace was mobile optimised
BA’s IT, finance and security governance is a challenging minefield
• With a decade of under-investment in employee experience
37
In summary – it was time for new everything
38. The vision
• A single point of entry for EVERYTHING – powered by a network of chatbots and virtual assistants.
• A five-year transformation and culture programme, and mobile channels.
38
42. Relationships & partnerships
CONTENT FUNCTIONALITY
• Build relationships with business partners
• Establish your content strategy
• Share your vision and strategy
• Provide tools and templates
• Make it fun and easy!
• Build relationships with stakeholders
• Establish your governance
• Share your strategic roadmap
• Get continuous stakeholder feedback
• Don’t kill each other!
ALWAYS KEEP SENIOR LEADERSHIP ENGAGED AND IN THE LOOP!