Presence Technology is a worldwide leading provider of Multi Channel Contact Center software, deployable Hosted or On Premise. The complete Contact Center Suite was created and developed in a large Multi Channel Call Center in Europe. Therefore, Presence’s advantage relies on a deep understanding of the Contact Center daily operations. Presence Suite Solutions are recognized as the most flexible, the easiest to integrate with other systems and the most user friendly solutions in the Contact Center industry. The highly qualified professionals at Presence work with numerous world class partners throughout North America, Europe, Latin America and South Africa who stand behind and provide support for any project around the world.

1. Presence Technology

2. About Presence Technology
Our mission:
to assist our clients with the
tools and expertise
to help them exceed
their contact center goals
while forging a lasting
relationship
based on trust and service.
Presence Technology
info@presenceco.com

3. Corporate Overview
0 in Review
0 in Review
• Presence is a global Software Company with
– 50,000+ users
– Customers in more than 20 Countries
• Founded in 2001
– No Debt and Cash Flow Positive since its inception
– Presence Technology is part of Valora Corporation
• Global Fin’l Svces firm with market capitalization of US $200 million+
• Expert management team with 75+ years in Contact
75
Center Market
– 71 people strong and growing
• Offices:
– WW Headquarters: Madrid (Spain)
– WW Development: Barcelona (Spain)
– U.S. Headquarters: Atl t GA
US H d t Atlanta,
– Latin America HQ: Bogota, Colombia
Presence Technology
Presence Technology 2010 ®
info@presenceco.com

4. Product Awards
Presence Technology
info@presenceco.com

5. Client Awards
CLIENT AWARD
• CRC GOLD 2009: Best Banking Call
Center Operation
p
• CRC GOLD 2009: Best Collections
Application
• CRC GOLD 2009: Best Public Safety
Application
• CRC GOLD 2009: Best Customer Service
Multichannel Application (Philips)
• National BPO awards by BPeSA:
y
Technical Innovation of the Year 2009
Presence Technology
info@presenceco.com

6. Client Awards Con’t
CLIENT AWARD
• CRC GOLD 2008: Best Outsourcer
• CRC GOLD 2008: Best Customer Service Strategy
• CRC GOLD 2008: Best Customer Service
Application
• CRC GOLD 2008: Best Utilities Application
• CRC GOLD 2009: Best Outsourcer
• CRC GOLD 2009: Best Utilities Application
• CRC GOLD 2009: Best Help Desk Appliction
• CRC GOLD 2008: Best Customer
Service Center
• CRC GOLD 2008: Best Contact
Center Multi-sector
• Premio AIAREC 2008: Best Call
Center in Latin Amércia
• CRC GOLD 2009: Best Application
and Experience with Travel and
Tourism
Presence Technology
info@presenceco.com

7. Loved by Business Users
• Operations can make changes on the fly
• Fast adaptation to new business needs
• More work done with less personnel (all areas)
• Unified Administration for ease of management
• Built by Contact Center Experts for Contact Center
Experts
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• The industry’s best time to profitability
Customer Experience:
Customer Experience:
Customer references indicate good support of all implemented
systems and components. Requests for changes and modifications are dealt with
efficiently and are typically incorporated into future releases of the product.
efficiently and are typically incorporated into future releases of the product
Gartner Group 2009 Magic Quadrant for E‐Service Suites
Presence Technology
info@presenceco.com

8. We are in Good Company
p y
Presence Technology
info@presenceco.com

9. The Presence Value Proposition
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Cross‐selling Products & Services
C lli P d &S i
Measuring & Improving Service
Reporting and Analysis
Process Improvements
Presence Technology
info@presenceco.com

10. Presence Product Portfolio
Recording and Quality
Custom Reporting
Supervisor Dashboards
Unified Adminstration
All in one
All-in-one & Multipoint Suite Customer Interaction Hub Built in
Built-in Quality Management
Multichannel & Back office SIP enabled Self Service, IR, and ERMS
Universal Queue Management Full CC IP solution Full Virtual CC support
Presence Technology
info@presenceco.com

11. Best‐in‐Call Unified or Modular Solution
BEST IN CLASS INBOUND
DIALER CALL HANDLING
ROBO DIALING
ROBO DIALING
BACK OFFICE
AND SURVEYS
EMAIL, SMS, BRANCHED
& CHAT
& CHAT SCRIPTING
PRE‐ AND POST
Unified Core
IVR
CALL & SCREEN
CALL & SCREEN
CORE CALL WORKFLOW
REAL TIME
REAL‐TIME
RECORDING MONITORING
DYNAMIC
INTEGRATION
REPORTS
LIST
DASHBOARDS
MANAGEMENT
Presence Technology
info@presenceco.com

12. Value-added Services
• Strategic Contact Center Consulting
– Operations
– Technology
• Professional Implementation
– E d t E d P j t Management
End-to-End Project M t
– Integration Services to any Application
• Product Training
– On-site, Remote or Train-the-Trainer
• Global Support
– Level 1, 2 and 3
Presence Technology
info@presenceco.com

13. Global Experience and Support
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• 71+ Professionals Worldwide
– Spain
– USA
– Colombia
– South Africa
• Follow the Sun Support
pp
• Published SDK
• Train the Trainer Approach
• Born in the Contact Center
• More than 50,000 users WW using Presence
• Best TCO in the Market
Presence Technology
info@presenceco.com

14. Thanks!
EUROPE NORTH AMERICA CARIBBEAN & LATAM
Orense, 68 – 4º Izq 1200 Ashwood Parkway
Cll 93 No. 19B‐66 Of
28020 Madrid, Spain
28020 Madrid Spain Suite 410
Suite 410
401 Bogotá, Colombia
T: (+34) 93 10 10 300 Atlanta, GA 30338
T: +1 800 847 3309 T: + 57 (1) 381 9386
Comte Urgell, 240 3º AFRICA
08036 Barcelona , Spain
08036 Barcelona Spain T: +27 11 461 3286 Calle 64ª No. 21‐50
Calle 64ª No 21 50
T: (+34) 93 10 10 300 Manizales, Caldas
Colombia
www.facebook.com/PresenceTech
www.twitter.com/PresenceTech
www.linkedin.com/companies/Presence‐Technology
Presence Technology
info@presenceco.com
info@presenceco.com