1. Customer Engagement Mobility Platform
Engaging tomorrow’s customer

2. In an always-on, always
connected world,
consumers demand
personalized
engagement at each
and every touch
point

3. This is the age of the
empower_ed customer

4. Source- SAP CMO Council 2014

5. The Rules of
Engagement are
changing

6. 75%
of consumers
want to provide
feedback on their
experiences in the
moment
86%
of buyers are
willing to pay
more for a better
customer
experience
73%
of users want to
interact with
loyalty programs
via their mobile
devices
The key is to leverage technology to deliver
experiences that are
Contextually
aware
Real time
Personally
relevant

7. “If you keep on doing what you’ve always done,
you will keep getting what you’ve always got”
– W.L. Bateman
Its time to rethink your customer experience roadmap

8. Understand how customers interact with you
Understand their needs and desires, guide them through the
journey
Engage at the point of contact
Stop telling, start listening, deliver relevant and timely offers
Empower your customers
Provide information and interaction avenues
anytime,anywhere
Become personal again!
Create and deliver amazing personalized experiences on, or off
premises

9. PERSONAL_ISE

10. Our platform based engagement solution ties together customer journey and context to
understand, engage and personalize customers interactions anytime and anywhere
Multichannel Customer Interaction Repository
In store Tablet
Application
End User Mobile
Application
ServeSmart Engagement Engine
(Powered by EPOCh)
Understand
Engage
Personalize
Data Gateway
Engagement Dashboard
In store
Sensors
helps
UTILIZE data across
channels, systems &
platforms
ENABLE customers to
orchestrate their
own journey
PROVIDE real time
insights to elevate
customer experience

11. In store Tablet Application
Enhance in store brand experience
Feedback Measurement
Behavioral Summary
POS Integration

12. Catalogue Browsing
Personalized Offers
Loyalty Integration
Store Locator
Rewards Redemption
Mobile Wallet
End User Application
Provide seamless brand
experience at a click

13. Engagement Dashboard
Analyze, visualize and monitor
engagement anytime, anywhere
Customer Experience
Management
Loyalty Management
Feedback Summary Behavioral Profiling
Customer Insights
Generation
Campaign Management
Social Sharing
Offer Optimization
Lifecycle Management
Predictive Analytics

14. Engage with your customers like never before

15. Contact :
Sohit Shrestha
sohit@mafoianalytics.com
Website:
http://www.mafoianalytics.com/